Jira Service Management
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Really good product
What do you like best about the product?
I like how tasks are handled and assigned to users. Also is very good to log the time spent on a single activity/task. It's very useful to create the spring and the tasks related to that spring, and I think it's very intuitive how to check the progress of a task.
What do you dislike about the product?
Sometimes is very difficult to go through the permission of different users
What problems is the product solving and how is that benefiting you?
Delivery of project with AGILE approach
Recommendations to others considering the product:
NA
JIRA one place to track end to end delivery of IT cycle
What do you like best about the product?
Dashboards, Incident Management, Change request cycle, reporting and many other tools and features.
What do you dislike about the product?
complex queries to retrieve some reports.
What problems is the product solving and how is that benefiting you?
Lean Agile process and JIRA is the backbone for the delivery and monitoring
Great Communication Tool
What do you like best about the product?
Integration with other communication products and services.
What do you dislike about the product?
Cannot find any real complaints. Very solid service.
What problems is the product solving and how is that benefiting you?
Everything from simple one-off fixes to major software issues that remand developer involvement.
Defect management tool
What do you like best about the product?
TO Maintain the defects, user stories
Notifications
Accessibility
Notifications
Accessibility
What do you dislike about the product?
Some what level UI is not as much as good
Performance is slow
Performance is slow
What problems is the product solving and how is that benefiting you?
As I am working as a QA. So, i used this software more then 3 years, to manage project from scratch to deliver. It's reallly Good Software
Good Tracking
What do you like best about the product?
Easy to use easy to prioritize good choice of selections easy to sort and creat groups
What do you dislike about the product?
Can get a bit complicated choices can be limited but it might not be set up correctly
What problems is the product solving and how is that benefiting you?
All IT problems
Great Project Management & Bug Tracking Tool
What do you like best about the product?
Friendly UI/UX, Tasks & Bugs are easy to manage, Very simple and easy Workflow configuration, Easy to manage Agile Sprints
What do you dislike about the product?
Very Expensive for a mid length team, Very slow to load sometimes, Takes a while to get used too
What problems is the product solving and how is that benefiting you?
Agile Product Management, Greater visibility of the Product and Team, Directly Integrated Customer feedback to Jira using Usersnap Integrations
Nice option to get assisted quickly.
What do you like best about the product?
The user interface is cool and hence easy to use.
The prices are affordable, your basic needs are available in good money.
The prices are affordable, your basic needs are available in good money.
What do you dislike about the product?
Nothing as such.
Navigation can be enhanced if needed, for e.g there can be customize able option to add links on a page which can be useful for easy navigation.
Navigation can be enhanced if needed, for e.g there can be customize able option to add links on a page which can be useful for easy navigation.
What problems is the product solving and how is that benefiting you?
Much helpful in tracking the status of the support case.
All required data can be attached to the case which can be re-used in future.
All required data can be attached to the case which can be re-used in future.
Great way to keep track of service request!
What do you like best about the product?
All the communication and the history related with a service request is at a centeralized location which helps in collaboration
What do you dislike about the product?
It is a best tool for managing your helpdesk, I cannot think of any thing which I dislike
What problems is the product solving and how is that benefiting you?
It keeps track of the service request from our internal as well as external customers and mange the request seamlessly.
Recommendations to others considering the product:
Jira Service desk is a one stop for all your helpdesk needs and the workflow is highly customizable
The best tool for Scrum
What do you like best about the product?
The ability to interconnect different apps that let us track the team and their performance. For example, the link between Jira and Bitbucket and Invision two powerfull tools that we use in our day to day.
What do you dislike about the product?
As a regular user you can't delete a task in the backlog so if you have duplicate user stories you end up with a bunch of stories that you can't delete
What problems is the product solving and how is that benefiting you?
With Jira we resolved the organization of the team, the possibility to measure the performance of the team and deliver a product in time with a unique tool that lets us manage all the work and communication
Recommendations to others considering the product:
Jira is not cheap, in fact is an expensive solution so make sure you really need this. Select the Atlassian products that connect with Jira to obtain the best of this great tool
Jira makes collaboration easier
What do you like best about the product?
Jira is great software for collaboration. It allows programmers to make projects, assign members and create tasks.
What do you dislike about the product?
Upgrades are a nightmare. It is easier to start over than to import the old data into a new version of the software.
What problems is the product solving and how is that benefiting you?
We have a group of programmers who need to collaborate on project. Jira is an easy way to do it.
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