Jira Service Management
AtlassianExternal reviews
937 reviews
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Good Collaboration and PM platform
What do you like best about the product?
Clean interface
interactions are very intuitive
collaboration with my team
interactions are very intuitive
collaboration with my team
What do you dislike about the product?
Slow to load and respond
attaching multiple files is cumbersome
attaching multiple files is cumbersome
What problems is the product solving and how is that benefiting you?
Collaboration
Best tool from scrum managemeent
What do you like best about the product?
history , scrum management , dashboards
What do you dislike about the product?
very slow , maybe because we use an old version
What problems is the product solving and how is that benefiting you?
we develop a communication suite called Harmony communcation suite
Jason's JIRA Review
What do you like best about the product?
East to use ticketing system that is designed for Agile workflows but can be adapted to waterfall projects.
What do you dislike about the product?
Customization is limited, the interface is simple to the point of being lackluster.
What problems is the product solving and how is that benefiting you?
I have used JIRA to assign and track development work for web and integration projects. The software would be just as useful for any other type of software development project.
Recommendations to others considering the product:
User interface needs work and it would be great top allow more customization in terms of color coding tickets. Reporting can be improved as well, and the ability to sort tickets based on historical information.
Success with Jira Service Desk
What do you like best about the product?
Jira works to quickly and easily see and assess any open service desks
What do you dislike about the product?
Jira works well for our systems, I don't dislike anything at this time
What problems is the product solving and how is that benefiting you?
Working to allow various users to enter Service Desk tickets for different teams within the company
Works great, but missing some features.
What do you like best about the product?
The best thing about Jira is the ability to quickly configure it without writing any code. The learning curve is a little annoying, however.
What do you dislike about the product?
- Steep learning curve.
- Missing attachment printing functionality.
- API is incomplete. Atlassian is slowly adding functionality to the API, but it has been a long and frustrating wait.
- Missing attachment printing functionality.
- API is incomplete. Atlassian is slowly adding functionality to the API, but it has been a long and frustrating wait.
What problems is the product solving and how is that benefiting you?
We were in desperate need of a task management tool. Jira service desk is helping us increase customer satisfaction by creating an organized and shareable task environment. User adoption has been great and the software is reliable.
Recommendations to others considering the product:
JIRA Service Desk is a great product. However, there is a high initial investment in order to get it working within an existing IT ecosystem. Also, be aware that it is extremely difficult to convince Atlassian to implement any new features. They have their own methodology for determining new feature sets and it seems to align more with their sales efforts and less with maintaining their existing user bases' needs. To be fair though, we only had a few minor issues with our implementation.
JIRA Streamlines and Centralizes Support Management
What do you like best about the product?
Centralized reporting and ticket management, and the ability to group tasks and track the overall workflow.
What do you dislike about the product?
Our platform has had issues with implementation in Linux and the deployment learning curve is moderately steep.
What problems is the product solving and how is that benefiting you?
We have made the process of users initiating requests with IT a more scalable and centralized process, and increased visibility and accountability for ticket resolution.
review for JIRA
What do you like best about the product?
We use it for ticketing and I like the fact that you can manage things easily.
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
What do you dislike about the product?
Not much of dislikes for JIRA. I haven't at least noticed any. It was a easy transition to JIRA and I can't think of any dislikes as it exactly fulfills my requirements and I like kit better than our previous ticketing system.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
What problems is the product solving and how is that benefiting you?
We use it for our ticketing. No cons so far
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
Must Have Product
What do you like best about the product?
All of our clients can submit issues on their own without going through Account Managers.
What do you dislike about the product?
It is hard to see the full path of a tracked issue. It would be nice if that can be exported as a report
What problems is the product solving and how is that benefiting you?
Platform Issues/bugs
Jira customer experience
What do you like best about the product?
I like that Jira is very reliable in keeping everything organized and tidy for everyone on my team.
What do you dislike about the product?
sometimes it may be a little hard to use at first and figure out.
What problems is the product solving and how is that benefiting you?
We have a lot of moving parts at my job, and Jira is very good at keeping everyone responsible for thee task that they are supposed to complete. I love that Jira is the point of accountability.
Recommendations to others considering the product:
I would recommend this platform to other businesses. I think it is an accurate way of keeping everything and everyone organized.
Experience with JIRA
What do you like best about the product?
We can Customised interface depending on the project requirement and the workflow. We are working on multiple projects, each has different workflow.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
What do you dislike about the product?
More flexibility in customisation sometime makes the process tedious. This can be the responsibility of the administrator who manages the process.
What problems is the product solving and how is that benefiting you?
Bug tracking, feature development process, Sprint monitoring, report generation, Bug assignment, Resource monitoring etc
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
Recommendations to others considering the product:
Its really helpful to keep track of the development process and manage things. It has lots of customisation features which makes it suitable for any kind of business models.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
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