Jira Service Management
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Easy to track issues
What do you like best about the product?
Jira is helpful for easily tracking the issues and we can give the points to track the issue.Uou can comment and check the work log of issue.Aalso you can mention the priority of issue.
What do you dislike about the product?
Jira hangs sometime and user interface should be improved
What problems is the product solving and how is that benefiting you?
Gives points to stories
We can divide stories to individual task which can assigned to different people.
We can divide stories to individual task which can assigned to different people.
Jira Service Management - Customize Your Support World
What do you like best about the product?
I really like being able to customize things in general. While I have to learn JQL and Cron, Jira does make it easy with some fields by having drop downs to help you with the commands or links to examples and help resources.
What do you dislike about the product?
I can't customize everything. There are some built-in workflows and some other sections that are very limited in what you can do and if you are like us, the out-of-the-box options won't suffice.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
What problems is the product solving and how is that benefiting you?
Single service desk solution, custom designed to meet our needs.
Recommendations to others considering the product:
While it has a lot of cool customizations, you'll definitely want to trial it for 30 days and build it out quickly so you can do a lot of testing first, as well as building workflows and such.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
Jira Service Desk
What do you like best about the product?
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel.
What do you dislike about the product?
There are multiple option which need to update before closing the task.
What problems is the product solving and how is that benefiting you?
We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
Recommendations to others considering the product:
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel. We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
CRM tool JIRA
What do you like best about the product?
System Dashboard - It shows all your cases logged and also the ones which are assigned to me and resolved.
Also the bridging of confluence and Jira is really cool.
Also the bridging of confluence and Jira is really cool.
What do you dislike about the product?
Search option should be more optimized. When we are trying to search we should have more filters or it should allow us to customize the filters.
What problems is the product solving and how is that benefiting you?
All the Product related issues.
JIRA and its Effectiveness
What do you like best about the product?
JIRA is very easy to use from an QA enginner perspective; able to track user story, bug, create sub-tasks...
What do you dislike about the product?
Very slow at times - their kanban board and scrum board are difficult to find
What problems is the product solving and how is that benefiting you?
making root cause analysis, tracking bugs or user stories to closure. Easy way to add an attachment in comment or description
Service desk review
What do you like best about the product?
Nothing is good on this tool to like, poor performance and hopeless support
What do you dislike about the product?
Everything is so poorly built the features are built for 1960 and dont work for modern day IT
What problems is the product solving and how is that benefiting you?
IT ticketing issues
Recommendations to others considering the product:
Please look at he other more nimble and fastITSM tool
Streamline IT and Non-Tech Teams
What do you like best about the product?
Help users help themselves.
Jira Service Desk (Atlassian products) can be leveraged to spread tools across the organization for maximum productivity. Please watch Atlassian Summits videos from Bose, VMware, and Airbnb for in-depth look at how your team can use the product.
Jira Service Desk (Atlassian products) can be leveraged to spread tools across the organization for maximum productivity. Please watch Atlassian Summits videos from Bose, VMware, and Airbnb for in-depth look at how your team can use the product.
What do you dislike about the product?
Atlassian is often hated by Engineers - in part because it can be a mammoth and be difficult to add custom fields, screen schemes, and workflows. External tools (Automation for Jira) can help with this problem.
What problems is the product solving and how is that benefiting you?
-Lower MTTR (mean time to resolution) by improving incident response, communications and collaboration
-Help team culture with Atlassian's Open Wiki philosophy
-Lean into the future of "Lean and Agile ITSM"
-streamlined efficiencies, automations, SLAs, Request Types for the best possible customer experience
-Help team culture with Atlassian's Open Wiki philosophy
-Lean into the future of "Lean and Agile ITSM"
-streamlined efficiencies, automations, SLAs, Request Types for the best possible customer experience
Recommendations to others considering the product:
Educate yourself with wonderful Atlassian Summit videos (2018, 2019)
So many awesome features of JIRA
What do you like best about the product?
Jira tracks the total time the ticket has been in a queue. It's very easy to route the ticket to the appropriate party and track comments associated with the ticket / issue.
What do you dislike about the product?
It's a little hard to navigate. I had to have my colleague send the URL for the project because I couldn't find it in the list of projects.
What problems is the product solving and how is that benefiting you?
We are using jira for review of cyber packages by the review team.
A great platform to plan and organize daily tasks.
What do you like best about the product?
Jira is a platform to plan and organize daily my own tasks. It has an easy interface to use and let you monitorize and search information about your work and other people work and progress.
The most thing that I like is the own "Dashboard" where you can add your favourites gadgets and organize as better posible your work.
About the gadgets there are one called "Time sheet" so useful. Here you can set the hours dedicated for every task and have the control and the sum about it.
And finally, I like the option to link Jira with your email because at this way all the updates on Jira arrive to your email account.
The most thing that I like is the own "Dashboard" where you can add your favourites gadgets and organize as better posible your work.
About the gadgets there are one called "Time sheet" so useful. Here you can set the hours dedicated for every task and have the control and the sum about it.
And finally, I like the option to link Jira with your email because at this way all the updates on Jira arrive to your email account.
What do you dislike about the product?
Maybe, when you don't know very much this platform it can be a little bit difficult to use it. But in general I don't have any complaints.
What problems is the product solving and how is that benefiting you?
I don't find any problems with this platform.
Recommendations to others considering the product:
I would recommend Jira because I think it's a good option to get a control of the state of the tasks and to organize the work of the employees on a business work.
Pretty easy service desk/project management tool
What do you like best about the product?
It was really easy to submit requests to different teams or coworkers, and the style was pretty broad so that you could really edit it to meet your (or your assignee's) specific requirements. Easy to use dashboard, and at least for Sears, there were a good variety of tasks to choose from so it really covered the breadth of my specific job. Definitely was one of the easier applications to get the hang of when I first started, and I would recommend it to most people who are unfamiliar with service desk softwares.
What do you dislike about the product?
It was somewhat difficult to search for a prior task you may have assigned, closed out, finished, etc. Furthermore, when creating a DEAL JIRA, closing it out always seemed to require a few extra steps than the rest of the assignments. The search tool was basically impossible to use, which was not ideal, and I wasn't a huge fan of how you received a notification every time somebody editing something on a JIRA you were watching, but that was probably more just an annoyance than an actual issue.
What problems is the product solving and how is that benefiting you?
Requesting promotional imagery from graphic design, requesting online only promotions from Merch Ops/Deals teams, coordinating with taxonomy regarding attributes on verticals and PLPs. It certainly made my life easier and more organized than just e-mailing these requests back and forth.
Recommendations to others considering the product:
Definitely an easy to use service desk software. Would recommend to most companies, excluding maybe tech companies.
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