Jira Service Management
AtlassianExternal reviews
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JIRA Streamlines and Centralizes Support Management
What do you like best about the product?
Centralized reporting and ticket management, and the ability to group tasks and track the overall workflow.
What do you dislike about the product?
Our platform has had issues with implementation in Linux and the deployment learning curve is moderately steep.
What problems is the product solving and how is that benefiting you?
We have made the process of users initiating requests with IT a more scalable and centralized process, and increased visibility and accountability for ticket resolution.
review for JIRA
What do you like best about the product?
We use it for ticketing and I like the fact that you can manage things easily.
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
What do you dislike about the product?
Not much of dislikes for JIRA. I haven't at least noticed any. It was a easy transition to JIRA and I can't think of any dislikes as it exactly fulfills my requirements and I like kit better than our previous ticketing system.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
What problems is the product solving and how is that benefiting you?
We use it for our ticketing. No cons so far
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
Must Have Product
What do you like best about the product?
All of our clients can submit issues on their own without going through Account Managers.
What do you dislike about the product?
It is hard to see the full path of a tracked issue. It would be nice if that can be exported as a report
What problems is the product solving and how is that benefiting you?
Platform Issues/bugs
Jira customer experience
What do you like best about the product?
I like that Jira is very reliable in keeping everything organized and tidy for everyone on my team.
What do you dislike about the product?
sometimes it may be a little hard to use at first and figure out.
What problems is the product solving and how is that benefiting you?
We have a lot of moving parts at my job, and Jira is very good at keeping everyone responsible for thee task that they are supposed to complete. I love that Jira is the point of accountability.
Recommendations to others considering the product:
I would recommend this platform to other businesses. I think it is an accurate way of keeping everything and everyone organized.
Experience with JIRA
What do you like best about the product?
We can Customised interface depending on the project requirement and the workflow. We are working on multiple projects, each has different workflow.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
What do you dislike about the product?
More flexibility in customisation sometime makes the process tedious. This can be the responsibility of the administrator who manages the process.
What problems is the product solving and how is that benefiting you?
Bug tracking, feature development process, Sprint monitoring, report generation, Bug assignment, Resource monitoring etc
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
Recommendations to others considering the product:
Its really helpful to keep track of the development process and manage things. It has lots of customisation features which makes it suitable for any kind of business models.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
Very clean and useful.
What do you like best about the product?
I use this tool to enter tickets and track issues. I like you can track multiple projects and each could have different workflows. It is a great tracking system for users to see the progress of each project. I have also used the dashboard feature for those projects only related to my team. My entire company uses this tool and it has established the great organization and details for all users.
What do you dislike about the product?
I don't have any things to say about disliking the JIRA. It has been very beautiful experience.
What problems is the product solving and how is that benefiting you?
It benefited the management of the projects.
Recommendations to others considering the product:
None actually
Great case management interface
What do you like best about the product?
Jira is easy to use since the very first time, it's quite flexible and pretty adaptable to the worflows of every business.
What do you dislike about the product?
In some cases it could be more flexible. .
Workflow definitions are a bit complicated to use.
Workflow definitions are a bit complicated to use.
What problems is the product solving and how is that benefiting you?
Managing user cases from a support perspective.
Easy Customer Feedback
What do you like best about the product?
I like that there's so many ways to filter and organize tickets that come in. I like that comments can be made internally and externally.
What do you dislike about the product?
I wish there was more that the tickets could show.
What problems is the product solving and how is that benefiting you?
It's easy to get feedback from customers and organize and prioritize the tickets. It's easy to move it around and come up with our own workflow within the organization to make sure the right tasks are being done by the right people.
Recommendations to others considering the product:
I wish there was some more customizability but they do a pretty good job with their features to make it flexible for all users and administrators
Jira helps me a lot
What do you like best about the product?
Issue/bug tracking, work logging, collaboration with colleagues and sprint management
What do you dislike about the product?
Too much information on screen, more than I require at any time.
What problems is the product solving and how is that benefiting you?
Jira helps our team tremendously in tracking our work and collaborating our work. This helps the entire team to be on the same page and we all know what we are working on. This improves transparency of our work as well.
JIRA Review
What do you like best about the product?
It is a very simple and easy to use software. gives you a range of options from creating cases to track issues to data gathering and entry
What do you dislike about the product?
There is not a lot to dislike about this application. so far I am yet to have a major issue with it
What problems is the product solving and how is that benefiting you?
helps to track issues and allows you to assign specific task to a specialist
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