Jira Service Management
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Very clean and useful.
What do you like best about the product?
I use this tool to enter tickets and track issues. I like you can track multiple projects and each could have different workflows. It is a great tracking system for users to see the progress of each project. I have also used the dashboard feature for those projects only related to my team. My entire company uses this tool and it has established the great organization and details for all users.
What do you dislike about the product?
I don't have any things to say about disliking the JIRA. It has been very beautiful experience.
What problems is the product solving and how is that benefiting you?
It benefited the management of the projects.
Recommendations to others considering the product:
None actually
Great case management interface
What do you like best about the product?
Jira is easy to use since the very first time, it's quite flexible and pretty adaptable to the worflows of every business.
What do you dislike about the product?
In some cases it could be more flexible. .
Workflow definitions are a bit complicated to use.
Workflow definitions are a bit complicated to use.
What problems is the product solving and how is that benefiting you?
Managing user cases from a support perspective.
Easy Customer Feedback
What do you like best about the product?
I like that there's so many ways to filter and organize tickets that come in. I like that comments can be made internally and externally.
What do you dislike about the product?
I wish there was more that the tickets could show.
What problems is the product solving and how is that benefiting you?
It's easy to get feedback from customers and organize and prioritize the tickets. It's easy to move it around and come up with our own workflow within the organization to make sure the right tasks are being done by the right people.
Recommendations to others considering the product:
I wish there was some more customizability but they do a pretty good job with their features to make it flexible for all users and administrators
Jira helps me a lot
What do you like best about the product?
Issue/bug tracking, work logging, collaboration with colleagues and sprint management
What do you dislike about the product?
Too much information on screen, more than I require at any time.
What problems is the product solving and how is that benefiting you?
Jira helps our team tremendously in tracking our work and collaborating our work. This helps the entire team to be on the same page and we all know what we are working on. This improves transparency of our work as well.
JIRA Review
What do you like best about the product?
It is a very simple and easy to use software. gives you a range of options from creating cases to track issues to data gathering and entry
What do you dislike about the product?
There is not a lot to dislike about this application. so far I am yet to have a major issue with it
What problems is the product solving and how is that benefiting you?
helps to track issues and allows you to assign specific task to a specialist
Jira review
What do you like best about the product?
This was a good IT service desk management tool to use.
Key features: a lot of prompts, seamless flow for tickets management, nice layout of screens and noticiable buttons.
The tool can be customized to suit the needs of every organization, and size. It was helpful to manage all changes, fixes and bugs for our software.
It also had convinience to assign priorities, and urgency for each ticket that I found helpful.
Key features: a lot of prompts, seamless flow for tickets management, nice layout of screens and noticiable buttons.
The tool can be customized to suit the needs of every organization, and size. It was helpful to manage all changes, fixes and bugs for our software.
It also had convinience to assign priorities, and urgency for each ticket that I found helpful.
What do you dislike about the product?
I do not have a lot to say about what I disliked while using Jira becuase it did serve very well in our organization.
Perhaps, the tool cold be more customizable to add other functions specific to the organizational needs such as customize drop down values, edit workflows as needed, change notifications/messages, etc. The tool was good to us in agile environment (that we had in our organization ) but I am not sure if it's good to support regular help desk operations.
Perhaps, the tool cold be more customizable to add other functions specific to the organizational needs such as customize drop down values, edit workflows as needed, change notifications/messages, etc. The tool was good to us in agile environment (that we had in our organization ) but I am not sure if it's good to support regular help desk operations.
What problems is the product solving and how is that benefiting you?
I was responsible to provide support for all BI needs internally and externally.
The tool helped managed everyday backlog of tickets and issues related to the BI soulution.
The tool helped managed everyday backlog of tickets and issues related to the BI soulution.
Recommendations to others considering the product:
Good tool for agile environment
JIRA Fan
What do you like best about the product?
The ease of project management. The comments and section to upload images & files help with collaboration work.
What do you dislike about the product?
No notifications outside of when a user updates a ticket.
What problems is the product solving and how is that benefiting you?
Complete client requested tasks.
The Best Agile Project Management and Issue Tracking Tool
What do you like best about the product?
JIRA is a great open-source issue tracking tool which permits @mentioning, formatted commenting, and sharing issues via email. All these features help our team stay on the same page and manage issues throughout their entire life cycle.
What do you dislike about the product?
Since JIRA is Javascript heavy I often encounter a lot of performance issues when using Firefox. For example, when I attempt to attach a file I get a missing token error. Also, the dashboard does not load due to a Javascript error.
What problems is the product solving and how is that benefiting you?
We use JIRA primarily to track and manage bugs on our platform. We use extensively on large scale projects with project teams ranging from 2 to 25 developers without issue. With this software, no issue gets left behind and information overload is reduced.
Service desk tool
What do you like best about the product?
Convinience, flexibility and appealing design. Good set of features, and logical steps to use its functionality. High level of usability and the tool is pretty intuitive
What do you dislike about the product?
Not a lot of choices for drop down values
What problems is the product solving and how is that benefiting you?
Trying to implement a multiphased project. The tool helped to manage tickets
Jira service desk review
What do you like best about the product?
It is very simplified and easy to use unlike some of the bulky and complicated software.
What do you dislike about the product?
Nothing in specific. Overall I think it exceeds my expectations.
What problems is the product solving and how is that benefiting you?
We are using it for incident management and to track them to find out if we need a new requirement created in our Jira stories. If they are bugs logged as tickets then they are fixed by Dev teams without needing a new story.
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