Jira Service Management
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great service desk portal
What do you like best about the product?
its a great service desk porta. i like the way you can customize all the options displayed to the client, and you can guide your clients to rise the right kind of support ticket.
What do you dislike about the product?
sometimes have issues to manage closed tickets. they remain on the list and you have to manually delete them.
What problems is the product solving and how is that benefiting you?
service desk management.
Recommendations to others considering the product:
its a good solution but i think there are best solutions.
High quality ITSM with a lot of integrative features
What do you like best about the product?
It is super feature-rich, packed with a lot of valuable filters, options, widgets, boards, graphs etc. It is a brilliant task-management and task overview system. It can provide solid statistics on your tasks and track anything you put in it. Graphic user interface is getting much nicer with every new update. It is quite obvious and easy to use, overall user-interface for working with your tasks/tickets and boards is super user-friendly. Jira is a truly essential tool for your team to be efficient and be better at task management and collaboration.
What do you dislike about the product?
It is not that easy and obvious how to customize it for your needs whether it is your dashboard, custom filters, widgets, boards, tasks etc. It takes some time in order to start using it to the fullest and figure out how to use all the settings and be truly efficient with it. So, do not think that you will get into your dream workflow in a day or even a week if you are a first-time user. Give it a month or so of persistent work and customization, integration with other tools and services. Get feedback from your team members and do it again until you figure it out completely.
Also, I do not like how their versioning system works. We have many teams in our company, but all different teams have different Jira licenses so they are forced to stick and work with different versions of the software from the time when the license was bought. It is ridiculous that Jira does not allow you simply to always update to the latest version, you have to pay and use each version separately.
Also, I do not like how their versioning system works. We have many teams in our company, but all different teams have different Jira licenses so they are forced to stick and work with different versions of the software from the time when the license was bought. It is ridiculous that Jira does not allow you simply to always update to the latest version, you have to pay and use each version separately.
What problems is the product solving and how is that benefiting you?
We track all our tasks, assess and prioritize , create sprints, log working time, provide statistics to our managers and teams and basically work in Jira Service Desk on daily basis. Without Jira we would not have such an efficient team and task management workflow. It helps us a lot in order to organize and prioritize all of our tasks.
Recommendations to others considering the product:
Definitely worth a try. It is super reach in features and it can be heavily customized to the needs of your team.
Awesome alert and call management solution
What do you like best about the product?
I like the flexibility and the unwavering quality that is accessible with the item. Being an organization that has worldwide help benefits great to the numerous numbers and ticket lines that are accessible. I additionally like the group based gatherings, with planning courses of events and logbooks. Ease of setup. Nice and instinctive GUI. Brisk ack all/nearby all component for quick response. Decent deals/bolster contact. The testing time frame is incredible. It truly lets you an opportunity to approve a PoC with your warning framework just as checking that all past arrangement highlights can be coordinated inside this new item.
What do you dislike about the product?
The email reconciliation may be stretched out to investigating the substance of the mail all the more explicitly.
What problems is the product solving and how is that benefiting you?
Day in and day out accessible as needs be plan - Direct data sent to a sys admin, supplanting a genuine administrator before the screen. The correct data is sent specifically to the ideal individuals with the best possible heightening to regard administration level understandings.
Recommendations to others considering the product:
Begin attempting usage with the testing time frame to check its accommodates your business need and the correct connectors are available. The rundown of connectors is as of now very total and the assistance is enlightening to play out the usage. The coordination is extremely simple and within work process is clear.
great organization/ticketing platform
What do you like best about the product?
My company utilizes JIRA Serivce Desk for all of our internal needs. Whether it is leaving a nice comment about another employee, or sending over maintenance request tickets to our Service Desk team, JIRA makes it so easy to write a quick ticket and send it over the right team. JIRA also makes it especially easy to create webpages that can fit exactly what we need to accomplish. For example, we deal mainly with technical products like laptops, cables, adapters, etc. and since these items can easily break at any time, it is easy to write up a ticket, indicate which barcode item it is, and send it to our service desk team. We are able to easily mark each ticket as in review, done, or any other type of final step we choose.
What do you dislike about the product?
The only problem I have with JIRA is that it doesn't make it super easy for customers using it to contact our team. For example, we use it to keep track of patron fines and very often we will have issues with customers accidentally creating multiple tickets and we will very often get duplicates which can be very inconvenient. Customers also have to make an account on JIRA and that is an extra step that is frankly unnecessary.
What problems is the product solving and how is that benefiting you?
While we aren't necessarily solving business problems, I've found it especially beneficial to be able to search previous patrons in the database and in that way we can see exactly how many fines they've had in the past and their history with communicating with our fines team.
Recommendations to others considering the product:
It is a great platform for organizing internal and external tickets across a large company with many different teams.
Complex projects and collaboration tool
What do you like best about the product?
Completely customisable, great for project tracking or software development, ticket management.
What do you dislike about the product?
It can be fairly slow, this may be due to our environment and not the platform.
What problems is the product solving and how is that benefiting you?
Managing project work across multiple regions.
Recommendations to others considering the product:
Powerful, reliable. Get the set up right as soon as possible before unleashing it.
Jira to manage tasks at work
What do you like best about the product?
The easy with with tasks can be managed and tracked. Identifying pending tasks becomes very simple. It's also helpful in linking various related tasks as child tasks. It also serves as Helpdesk to for consumers to raise tickets
What do you dislike about the product?
UI could be better. Reduce downtime or have an alternate option when jira is down.
Frequent downtime is dangerous for people who work in real time alert resolution.
Frequent downtime is dangerous for people who work in real time alert resolution.
What problems is the product solving and how is that benefiting you?
Incident management of various tasks. Helpdesk to raise ticket. Customers to raise tickets. Documentations of tasks. Program reviews. Updates on tickets and tasks.
Recommendations to others considering the product:
It's easy to use, easy to manage tasks. No complains
Jira service desk
What do you like best about the product?
I like that it hepls us keep track on customer request and help them immediately. It also helps us track time taken to resolve an issue.
What do you dislike about the product?
It can be too complicated for non tech savy customers
What problems is the product solving and how is that benefiting you?
We using is to adress service requests from customers
Reliable low cost IT Ticketing solution system
What do you like best about the product?
Allows to have complete follow up of your project, apply agile methodologies and correct errors, and also record.
What do you dislike about the product?
No dynamic forms in place withe the tool
What problems is the product solving and how is that benefiting you?
Good integration with Atlassian's other products as well as nice customizability and advanced reporting make this a worthwhile platform to consider
Ease of use
What do you like best about the product?
Jira keeps track of tickets relatively easy.
What do you dislike about the product?
Jira is next to impossible to search for anything in.
What problems is the product solving and how is that benefiting you?
Day to day tickets that users call in.
Super service
What do you like best about the product?
We use it to open tickets in enquire about certain login or connectivity issues.
They were responsive and informative in terms of why our issues occurred and completing the tickets.
They were responsive and informative in terms of why our issues occurred and completing the tickets.
What do you dislike about the product?
On some rare occasions we would have to follow up about an open ticket that needed to be resolved.
What problems is the product solving and how is that benefiting you?
Solving any network or connectivity to websites issues. I.e. time outs, unavailable websites, program login issues.
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