Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Jira review
What do you like best about the product?
This was a good IT service desk management tool to use.
Key features: a lot of prompts, seamless flow for tickets management, nice layout of screens and noticiable buttons.
The tool can be customized to suit the needs of every organization, and size. It was helpful to manage all changes, fixes and bugs for our software.
It also had convinience to assign priorities, and urgency for each ticket that I found helpful.
Key features: a lot of prompts, seamless flow for tickets management, nice layout of screens and noticiable buttons.
The tool can be customized to suit the needs of every organization, and size. It was helpful to manage all changes, fixes and bugs for our software.
It also had convinience to assign priorities, and urgency for each ticket that I found helpful.
What do you dislike about the product?
I do not have a lot to say about what I disliked while using Jira becuase it did serve very well in our organization.
Perhaps, the tool cold be more customizable to add other functions specific to the organizational needs such as customize drop down values, edit workflows as needed, change notifications/messages, etc. The tool was good to us in agile environment (that we had in our organization ) but I am not sure if it's good to support regular help desk operations.
Perhaps, the tool cold be more customizable to add other functions specific to the organizational needs such as customize drop down values, edit workflows as needed, change notifications/messages, etc. The tool was good to us in agile environment (that we had in our organization ) but I am not sure if it's good to support regular help desk operations.
What problems is the product solving and how is that benefiting you?
I was responsible to provide support for all BI needs internally and externally.
The tool helped managed everyday backlog of tickets and issues related to the BI soulution.
The tool helped managed everyday backlog of tickets and issues related to the BI soulution.
Recommendations to others considering the product:
Good tool for agile environment
JIRA Fan
What do you like best about the product?
The ease of project management. The comments and section to upload images & files help with collaboration work.
What do you dislike about the product?
No notifications outside of when a user updates a ticket.
What problems is the product solving and how is that benefiting you?
Complete client requested tasks.
The Best Agile Project Management and Issue Tracking Tool
What do you like best about the product?
JIRA is a great open-source issue tracking tool which permits @mentioning, formatted commenting, and sharing issues via email. All these features help our team stay on the same page and manage issues throughout their entire life cycle.
What do you dislike about the product?
Since JIRA is Javascript heavy I often encounter a lot of performance issues when using Firefox. For example, when I attempt to attach a file I get a missing token error. Also, the dashboard does not load due to a Javascript error.
What problems is the product solving and how is that benefiting you?
We use JIRA primarily to track and manage bugs on our platform. We use extensively on large scale projects with project teams ranging from 2 to 25 developers without issue. With this software, no issue gets left behind and information overload is reduced.
Service desk tool
What do you like best about the product?
Convinience, flexibility and appealing design. Good set of features, and logical steps to use its functionality. High level of usability and the tool is pretty intuitive
What do you dislike about the product?
Not a lot of choices for drop down values
What problems is the product solving and how is that benefiting you?
Trying to implement a multiphased project. The tool helped to manage tickets
Jira service desk review
What do you like best about the product?
It is very simplified and easy to use unlike some of the bulky and complicated software.
What do you dislike about the product?
Nothing in specific. Overall I think it exceeds my expectations.
What problems is the product solving and how is that benefiting you?
We are using it for incident management and to track them to find out if we need a new requirement created in our Jira stories. If they are bugs logged as tickets then they are fixed by Dev teams without needing a new story.
Service Desk is a great tool to track customer feedback
What do you like best about the product?
I love that Service Desk is integrated into our products so that testing is extremely easy for our customers.
What do you dislike about the product?
I wish there was more flexibility with the status of tickets. Screenshots need to work with HTML pages.
What problems is the product solving and how is that benefiting you?
We're trying to make it easier for customers to review their products before releasing it to their employees to use. It's great that it's integrated into our products, captures all the information we need to resolve bugs, and flash screenshots are excellent.
Use it all the time
What do you like best about the product?
I love that it interfaces with the rest of JIRA, which makes it really easy to direct tickets to other people for further examination or tasks. I also love that customers can log in to it and see something different from what we see on the back end, which means that the one piece of software works both internally and externally. There are lots of really helpful fields - it allows us to show our customers the progress on the ticket, comment on the ticket internally, pass the ticket along to someone else internally, and see helpful information like dates, links, and other pieces that are associated with the issue.
What do you dislike about the product?
I've come to dislike fewer things as over time the administrator on my end has tweaked things to help them flow better. I guess I'd love if we could better customize the types of information showing on the customer facing end and make export templates that would export fields in better formats.
What problems is the product solving and how is that benefiting you?
Service Desk allows our customers to submit issues and us to address them using our existing JIRA platform. This is huge because the two interface pretty seamlessly, which means that less of our work is tedious and redundant. It helps us focus on addressing the actual issues instead of getting bogged down in making two different interfaces fit together.
Recommendations to others considering the product:
Spending the time to set it up correctly & efficiently in the beginning will save users lots of time down the road.
Helpful in filtering customer feeedback
What do you like best about the product?
Service Desk is our main tool for receiving customer feedback. It is absolutely necessary in getting our product ready, and its easy to use even for the most un-tech savvy customer we have. Its incredibly helpful in streamlining our processes.
What do you dislike about the product?
The only issue I have with Service Desk is its inability to capture HTML5 when it captures screenshots. Other than that, it is a fantastic tool.
What problems is the product solving and how is that benefiting you?
This tool makes it significantly easier for customers to submit feedback and questions they have surrounding our products. They can click a button and know its being sent to the right person.
Jira and Salesforce Integration
What do you like best about the product?
Configuration options for workflow are powerful and do not force changes to business process requirements. Jira can adapt to your business process without many or any limitations.
What do you dislike about the product?
It's so configurable sometimes it's difficult to determine how to set it up.
What problems is the product solving and how is that benefiting you?
SaaS user stories for bug/feature tracking. Many to many relationship with customer SFDC cases works really well and helps with our customer notifications for issue tracking/resolution.
Recommendations to others considering the product:
Allow time for training and setup - ensure staff have the resources they need to be successful.
Great little program for any business
What do you like best about the product?
My favorite thing is the prioritization, too many products limit the ability to order your workload.
What do you dislike about the product?
To me it seems a little confusing to use at first, but more than likely it is because of the way our admin has it laid out,
What problems is the product solving and how is that benefiting you?
I am a product analyst, bugs and feature requests are sent through me and I sort them all through this program.
showing 421 - 430