Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent ticketing software, excellent integration with Atlassian stack, recommended!
What do you like best about the product?
JIRA is an excellent ticketing software that provides great customization and reporting. It is also very well integrated with the entire Confluence stack making the software a breeze to use in environments where Atlassian software is used!
What do you dislike about the product?
The search queries take some getting used to and learning, documentation around this aspect is not very very detailed. Reporting functions always takes a bit of extra effort to setup and customize to ones liking. Specific features within creating tickets also take a bit of extra effort to learn and to use efficiently
What problems is the product solving and how is that benefiting you?
We use JIRA to report development progress as well as issues in our deployment environments. By using JIRA, we are able to integrate software development, deploying issue reporting, debugging, user requests all into one single solution. This leaves very good paper trail that we can always go back to for reference. JIRA is also very easy to start and to use!
Recommendations to others considering the product:
If you are looking at implementing the Atlassian stack, I whole-heartedly recommend you to implement JIRA Service Desk compared to other service desk solutions. Its ease of use, customization and integration with the rest of Atlassian stack is what prompted us to use it!!
Full Featured, but a bit daunting from an Admin perspective.
What do you like best about the product?
Lots of features and many different pricing levels. Very customizable to your needs.
What do you dislike about the product?
Overwhelming on the admin side with many settings and things to tweet.
What problems is the product solving and how is that benefiting you?
Allowed us to streamline ticketing processes, and reduce our SLA times.
Recommendations to others considering the product:
Take time to evaluate whether you need the on-prem version and if you have the resources to do so.
Excellent product to manage Agile project
What do you like best about the product?
Excellent product to manage Agile project
What do you dislike about the product?
Customizing is not great, it really requires efforts to customize workflows etc.
What problems is the product solving and how is that benefiting you?
-
It is easy to track progress of projects
What do you like best about the product?
Get everybody's projects progress. It is easy to track that who is getting the work done faster.
What do you dislike about the product?
nothing as such. I am still truing to explore it more
What problems is the product solving and how is that benefiting you?
I am assigning the projects to myself and being assigned my others. so, I can track that where I am
JIRA Service Desk Review
What do you like best about the product?
The product is pretty ease to use without having to read documentation.
What do you dislike about the product?
Some screens are a little bulky to use and hard to find some things like details of a service case.
What problems is the product solving and how is that benefiting you?
We use it for our Production Change Control.
Jira review
What do you like best about the product?
ease of use - very easy to navigate the first time i logged in
What do you dislike about the product?
Tons of email notifications - every time a ticket is updated I receive a notification
What problems is the product solving and how is that benefiting you?
fixing / resolving bugs
Great Service Desk
What do you like best about the product?
Simplicity of the tool, almost the same as main Jira product
What do you dislike about the product?
You most likely will hate Service Desk If you do not like Jira that much
What problems is the product solving and how is that benefiting you?
Service Desk solves support entry point for one of the main infrastructural platform in the company
Recommendations to others considering the product:
Great addition to your Jira in-place
Great Platform
What do you like best about the product?
Easiest way to track tasks, bugs, development effort and lifecycle of issues and enhancements. Highly recommended
What do you dislike about the product?
UI can be a bit boring at times, but still great to use.
What problems is the product solving and how is that benefiting you?
Bugs, enhancements and documentation. It is very easy to track everything that has happened before. I use it as a first measure with triaging bugs
Recommendations to others considering the product:
Great service, easy to administer but needs a certified administrator. Keep the fields clear and concise to not overburden the user with too much to fill in. Summary fields, Reproduction, Customer Impact, Expected are great fields to utilize. Version number and attachments are useful as well.
JIRa Service Desk
What do you like best about the product?
Able to track comments and the parent and child relationships for various parts of the project.
What do you dislike about the product?
When part of a project, I feel I receive too many email notifications. I like to be updated but sometimes too many.
What problems is the product solving and how is that benefiting you?
It project magament - not the right people on the project
Easy to setup basic Helpdesk and Ticketing System
What do you like best about the product?
Very easy to setup. We were up and running in a day. The interface is clean and logical and supports all modern browsers and operating systems. It's fairy extensible and let us configure it to suit our needs.
What do you dislike about the product?
There are definite limitations around routing tickets to other users. For example, if you have a user make a request that needs to be routed to two or more people, it can't be done. This can limit you in cases where you want to have user access requests be handled by ServiceDesk and multiple people are required to process the request.
What problems is the product solving and how is that benefiting you?
We had been using Jira internally to handle bugs and ticketing. ServiceDesk was brought in to help with external customers opening tickets. We have moved all requests from emails into ServiceDesk. This has vastly reduced the number of requests that get lost or mishandled.
Recommendations to others considering the product:
ServiceDesk is a light-weight tool to handling tickets opened up by customers. Initial pricing is very low but can ramp up quickly. Be sure to calculate your growth and budget accordingly.
showing 431 - 440