Jira Service Management
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Help Desk Tracker
What do you like best about the product?
It makes it very easy to keep track of all of your issues in your queue to work on for the day.
What do you dislike about the product?
I do not like how expensive JIRA itself is, JIRA is a great application when setup correctly but it just takes time
What problems is the product solving and how is that benefiting you?
Resolving user issues and ticketing management
Great for support
What do you like best about the product?
This provided excellent visibility from a support perspective
What do you dislike about the product?
I can’t think of a real negative for jira
What problems is the product solving and how is that benefiting you?
Feature requests
Jira is a great sprint management tool
What do you like best about the product?
It is an excellent way to manage teams on multiple projects.
What do you dislike about the product?
I really do not have any complaints. It would be nice to have a single user login across companies.
What problems is the product solving and how is that benefiting you?
Managing sprints
Extremely powerful & enterprise grade solution
What do you like best about the product?
Highly customizable but also ready out of the box. Integrates well with confluence, Jira and other atlassian tools
What do you dislike about the product?
For untrained users it may be overwhelming to figure out. Baseline settings are good but not enough to start running with
What problems is the product solving and how is that benefiting you?
Day to day support for customers, as well as SLA tracking and internal KPIs
Intuitive user interface
What do you like best about the product?
The fact that it helps in automation of recurring tasks amd real time collaboration and allows you to keep things simple and easy for end users
What do you dislike about the product?
Jira service desk does not embed a knowledge base by itself. Portal customization is a big challenge
What problems is the product solving and how is that benefiting you?
It helps me to keep things simple and easy for the end users and real time collbo
Problem discussion
What do you like best about the product?
Planning and the way everyone can collaborate and solve problems faster
What do you dislike about the product?
Front end and the user interface is too crude
What problems is the product solving and how is that benefiting you?
Easy collaborations
JIRA is a Easy User Interface Application
What do you like best about the product?
It's easy to use and makes it very comfortable for the user to work on raise tickets, defects and total project with test management in a day's life.
What do you dislike about the product?
It can have more features such as backtracking and integrating with all the 3 rd party applications
What problems is the product solving and how is that benefiting you?
We can easily track the ticket and service request status and it saves a lot of time and easy to use..
Recommendations to others considering the product:
Very easy to use and track.. go for it..
great for workplace productivity!
What do you like best about the product?
i love the organization of jira--we use it across all of our library departments and it is an amazing service for writing up maintenance tickets, item fines, personal notes to other employees, etc. despite the library system at ucla being quite a vast network of employees, jira makes it very easy and simple to organize employees by each department and assign/send tickets to each respective department depending on the issue at hand! jira is also very user friendly, has a beautiful interface, and is intuitive to learn. all of our employees, whether full-time or just part-time students, utilize jira and everyone loves how easy it is to use! i love being able to create your own pages on jira as well and design/manipulate them with different macros/features depending on what the page is for.
What do you dislike about the product?
there isn't much to dislike about jira! the only real issue is sometimes having too cluttered of a workspace if there are too many open tickets and since the jira system is so vast, it is easy to lose pages along the way. overall, however, jira is a great product and we haven't had any serious problems with this service in a very long time!
What problems is the product solving and how is that benefiting you?
besides internal management, we use jira as a sort of data analytics platform as well in order to keep track of--for example--how many item fines are occurring as well as what kind of fine it is (staff error, student error, full refund, etc). we are able to use jira to categorize each fine into the proper category so we can monitor the frequency of each type and see whether most fines are staff errors or student errors.
Recommendations to others considering the product:
definitely recommend using this product! it is amazing and will make your workplace so much more organized!
The BEST tool for Service Desk
What do you like best about the product?
Jira is a tool for issue tracking product developed by Atlassian which allows bug tracking and agile project management and the most important, Service Desk.
Very easy to use, quick, reliable, is not expensive at all....
Very easy to use, quick, reliable, is not expensive at all....
What do you dislike about the product?
Integration with other Service Desk products (but this dislike is shared with the other tools)
What problems is the product solving and how is that benefiting you?
With Jira we give servive desk to the whole University Community (here more than 30000 people)
Recommendations to others considering the product:
Jira is a MUST HAVE tool for Service Desk, No other tool is going to give you the level of Jira
Good Product with great capabilities
What do you like best about the product?
It's ability and ease to search every project , task and issue . It's heirarchial presentation on every category. Ease on tracking down and following up on anything you would like to follow. Also reporting made easuly. May it be a timesheet or the workflow
What do you dislike about the product?
Jira has least capacity for the graphical design of a project layout
What problems is the product solving and how is that benefiting you?
Graphical layout
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