Jira Service Management
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JIRA Service Desk is a great tool for team organization
What do you like best about the product?
Jira has also become a great way to be organized and keep everyone responsible for their own work. What I like best about JIRA Service Desk is the ability to send tasks to a department or specific individual. The entire team then can see what jobs are currently being worked on. It keeps everyone accountable and in the event that a task is not completed by the deadline, JIRA keeps a record of who the job was assigned to and we can then get to the root of the problem.
What do you dislike about the product?
Jira seems to be part of my company's 'intranet' in which I am unable to access Jira away from my work network. That's not a huge deal, but it would be nice to have the ability to access Jira away from home.
Also, it's not very easy to create a dashboard. I have had some difficulty in creating a dashboard that allows me to monitor the jobs and tasks a specific person or department is working on.
Also, it's not very easy to create a dashboard. I have had some difficulty in creating a dashboard that allows me to monitor the jobs and tasks a specific person or department is working on.
What problems is the product solving and how is that benefiting you?
Jira has been an interesting software. I started using Jira about a year ago while working for an advertising publisher. Jira was introduced to me as a software in which I am able to create a work ticket and assign them to specific teams or individuals. At the moment, I use JIRA to request my account manager to set up a campaign, check inventory levels and troubleshoot issues. I've realized that JIRA is a great tool for a medium/large organization to keep track of important tasks.
Recommendations to others considering the product:
If you have a medium-large organization and require different people and departments to work on parts of a project, JIRA can be a great tool to keep organized and everyone accountable.
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