Jira Service Management
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Flexible platform for various needs.
What do you like best about the product?
Easy of setup & use. You can customize it according to your need.
What do you dislike about the product?
Some time their backend goes slow & during peak time if their services goes slow then it is troublesome.
What problems is the product solving and how is that benefiting you?
Some inbuilt reporting is good but SLA report also have some issue with default configuration.
Makes it easier to plan, manage and track complex projects
What do you like best about the product?
Jira Service Management helped our small team stay organized during a complex cloud migration project. We were setting up a secure landing zone on GCP and migrating from Oracle Cloud. With just three of us an architect, PM, and me kept our tasks and priorities clear, and the integrations made collaboration smooth.
What do you dislike about the product?
What i dislike about Jira is it can get a little too much sometimes like, if there are too many fields or the workflows are super complicated, it just slows things down. Also, the interface isn’t the easiest to pick up right away.
What problems is the product solving and how is that benefiting you?
Mostly use it for managing tickets incidents, requests, stuff like that. It helps keep track of who’s doing what so things don’t get lost or forgotten. Super useful when we’re juggling a bunch of tasks during cloud projects.
Jira is blessing to keep your project on track.
What do you like best about the product?
So its making groups and define it. To make things align. Makes to more useful and simple. And I love the way it is transparent to our colleagues that how much we are working
What do you dislike about the product?
It can be little bit more animated. And it should show how to overall project working in summary more then numbers.
What problems is the product solving and how is that benefiting you?
SO, as I told earlier, that jira helps me to minimize the work.And then help me to see through what's are missing work and what's up, ending, and I can just go through and make it happen.
Jira service management review
What do you like best about the product?
Being able to set priority among thousands of tickets appearing with ease of access helps a lot.
What do you dislike about the product?
There is a cluster of unnecessary fields and dropdowns which makes it complex.
What problems is the product solving and how is that benefiting you?
Not being needed to personally contact someone to fix an issue is good, it helps in having authority.
Jira Service Management helps teams handle IT issues and service requests all in one place.
What do you like best about the product?
It has a lot of helpful features for handling requests, tracking incidents, and automating tasks, which saves time.
You get clear dashboards and reports, so it’s easy to see what’s working and spot problems.
You can tweak it to fit your team’s needs and connect with tools you’re already using.
You get clear dashboards and reports, so it’s easy to see what’s working and spot problems.
You can tweak it to fit your team’s needs and connect with tools you’re already using.
What do you dislike about the product?
Learning all the features can be tough at first—there’s a lot to take in, and it might feel overwhelming.
The interface can look busy, which makes it harder for new users to get started.
Pricing can add up, especially if you go for advanced options.
The interface can look busy, which makes it harder for new users to get started.
Pricing can add up, especially if you go for advanced options.
What problems is the product solving and how is that benefiting you?
Honestly, Jira Service Management has made things a lot easier for me. It keeps all our IT issues and service requests in one spot, so nothing slips through the cracks. Communication's way smoother now and it just saves us time sorting things out.
Ticket management and issue tracking smoother
What do you like best about the product?
The tool makes it easy to raise and track tickets with proper categorization. The interface is user-friendly, and the SLA tracking with alerts ensures we don’t miss high-priority issues. Also, its automation and workflow flexibility help reduce manual tasks.
What do you dislike about the product?
Setting up custom workflows or automation rules can be confusing at first. Also, for large teams or multiple projects, it can sometimes feel a bit slow and needs proper configuration for optimal use.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us manage incidents, service requests, and changes efficiently in one centralized platform. It solves the problem of scattered communication and manual tracking by offering clear ticket ownership, SLAs, and automated workflows. This improves our response time, ensures accountability, and helps us meet service delivery targets. It also keeps stakeholders informed through real-time updates and reports.
Jira is a project management and issue tracking tool used by teams to plan, track and manage
What do you like best about the product?
The best aspects of Jira Service Management are its ability to centralize service requests, automate workflows, and empower teams to deliver high-velocity IT and customer support. Its highlights include easy setup, customizable forms and portals, robust incident and change management, AI-powered automation, strong reporting, and seamless integration with development, knowledge base
What do you dislike about the product?
Common dislikes about Jira Service Management include a steep learning curve, complex and sometimes overwhelming interface, dependence on plugins for advanced features, and higher costs as teams scale. Some users also report limited built-in reporting, occasional performance issues, limited customization without add-ons, and inconsistent customer support
What problems is the product solving and how is that benefiting you?
Jira Service Management addresses several key problems for IT, support, and business teams:
It centralizes requests, incidents, problems, and change management in one platform, reducing the chaos of tracking tickets across multiple systems.
Automation and customizable workflows streamline repetitive tasks, improving consistency and cutting down on manual errors.
Self-service portals and integrated knowledge bases empower users to resolve basic issues independently, minimizing support workload and speeding up resolutions.
Rich integrations with development and collaboration tools ensure that support teams stay aligned with developers and business operations.
It centralizes requests, incidents, problems, and change management in one platform, reducing the chaos of tracking tickets across multiple systems.
Automation and customizable workflows streamline repetitive tasks, improving consistency and cutting down on manual errors.
Self-service portals and integrated knowledge bases empower users to resolve basic issues independently, minimizing support workload and speeding up resolutions.
Rich integrations with development and collaboration tools ensure that support teams stay aligned with developers and business operations.
Great Tool for all team
What do you like best about the product?
Great for all business needs, including managing internal or external ticket. Easy to create reports and dashboards. There are many scope on dashboard feature but those can be currently handled via third party too. So over all easy to use and lot of triggers and workflow to make your life easy.
It just takes 1-2hr to setup any new service/project so preety easy to onboard.
Lot of external integration and out of the shelf plugins are available to make your life easy
It just takes 1-2hr to setup any new service/project so preety easy to onboard.
Lot of external integration and out of the shelf plugins are available to make your life easy
What do you dislike about the product?
Dashboard creation in JIRA is still a pain. Lot of feature can be added to make a dashboard really customizable and easy to create
What problems is the product solving and how is that benefiting you?
Ticket Tracking, ticket relationship, external communication and building complete context around an issue
Technical Project Manager
What do you like best about the product?
Easy Integration with Jira Software. Customised Dashboards.
I think it can be integrated with POWER BI and TEMPO as well.
Single Reporting.
I think it can be integrated with POWER BI and TEMPO as well.
Single Reporting.
What do you dislike about the product?
Training videos could be helpful for new functional and noon functional users. List of features names or tools which it can use for integration.
What problems is the product solving and how is that benefiting you?
We are looking for some tool for SLA tracking, support tickets tracking and on top of that reporting.
Robust Tool for Service Management
What do you like best about the product?
I like how easy it is to track and manage requests. It connects well with other Jira tools, and the automation saves time. The service portal is also easy for users to use.
What do you dislike about the product?
One downside of Jira Service Management is that it can feel overly complex for new users. Setting up workflows, permissions, or custom fields sometimes requires deep configuration knowledge, and the admin interface isn't always intuitive.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps centralize and track service requests, incidents, and changes in one place.
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