Jira Service Management
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JIRA is your friend
What do you like best about the product?
I like that I can keep track of our weekly sprints/kanban and have a single one click view.
What do you dislike about the product?
At first it was hard to find where to update a password and other basic things. Had to use the help function to find it.
What problems is the product solving and how is that benefiting you?
We are using it to track all customer bugs.
Best Service Desk Software
What do you like best about the product?
Robust incident tracking system and easy to go through the activity
What do you dislike about the product?
There is nothing much I dislike this software
What problems is the product solving and how is that benefiting you?
Enter Change tasks and incidents to the IT help desk.
Excellent way of creating and managing tickets
What do you like best about the product?
I love the ease of access and customization options this tools offers the user. Aside from a bit of redundancy, it is rather perfect.
What do you dislike about the product?
The redundancy of some of the creation fields.
What problems is the product solving and how is that benefiting you?
Quick access to tickets created by the individual user. This makes continuity a certainty.
JIRA use by a Customer Success Manager
What do you like best about the product?
Tags- JIRA has a lot of tags tags that you can use for searchability after the fact.
What do you dislike about the product?
Sometimes linking someone to a JIRA ticket is difficult to find their name.
What problems is the product solving and how is that benefiting you?
When there is a bug in our system, we track the progress of the engineers. It helps myself as a Customer Success Manager to be able to see how quickly it will be fixed.
Recommendations to others considering the product:
Customization is important, but they do a great job as far as I know. I'm not necessarily in charge of that functionality but allowing for multiple teams to have access helps.
Full Service, No issues.
What do you like best about the product?
convenience. stability. functionality. ease of use.
What do you dislike about the product?
I have not experienced any issues that would merit a dislike.
What problems is the product solving and how is that benefiting you?
knowledge base; tickets.
Recommendations to others considering the product:
great bundle of features.
Simple User Friendly software for day to day project management
What do you like best about the product?
It does bug tracking and sprints simple and well
What do you dislike about the product?
The UI can be sometimes a little finecky sometimes and hard to find Sprints etc .. however this has improved greatly over the last few months and continues to do so
What problems is the product solving and how is that benefiting you?
Day to Day running of a small software team .. everything is organized and people know exactly what tasks they are working on and what their team is working on. We no longer use a white board now. The Project Managers can see progress instantly and rely this information to the project stakeholders.
Recommendations to others considering the product:
Take time to use the product in an actual project - if you play around with the software and only use it for test purposes you don't see the full benefits of what it can do for you.
Jira service desk
What do you like best about the product?
Great alternative to remedy, works well with the whole atlassian suite
What do you dislike about the product?
Want to see more email integration so users can follow and update a ticket with emails
What problems is the product solving and how is that benefiting you?
Needed a way for customers to send non urgent issues and track how fast we were resolving
Recommendations to others considering the product:
Needs time to mature
Very useful for managing bugs and issues
What do you like best about the product?
Easy to create tickets, comment and assign tickets to others.
What do you dislike about the product?
Searching across the application is not really useful
What problems is the product solving and how is that benefiting you?
Creating software bugs and maintaining track of releases
JIRA IT Service Desk
What do you like best about the product?
I use it in ticketing our IT support team which really helps a lot as it reduces office movements and keeps records of the services I have been offered. It enables follow up and shows if you were offered a solution. You don't have to approach the IT team in person.
What do you dislike about the product?
I wish it could show my names at the top right corner instead of "Requests" only. I would love to see my Name while using the software. I also don't have the access to update my profile photo. I would also love to have an option of filling in my contact details such that I can access my account from anywhere.
What problems is the product solving and how is that benefiting you?
Ticketing our IT support team when in need of support and supplies. I don't have to walk to their office in person. It also gives instant notifications about the person handling your problem.
Recommendations to others considering the product:
I recommend those who have not used JIRA to give it a shot it never disappoint it really reduces office movements and time wastage.
jira service desk
What do you like best about the product?
the interface is direct so there is minimal hustle while using the application.
What do you dislike about the product?
the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant
What problems is the product solving and how is that benefiting you?
it interlinks the information technology department with other departments to ensure quick response to Information issues pertaining the company
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