Jira Service Management
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Jira for IT services
What do you like best about the product?
It's user friendly and not complicated. Making tickets is simple and controlling them is easy as well. The layout is not confusing. Can be used be multiple people easily.
What do you dislike about the product?
It was not too hard to use but sometimes it could be confusing when trying to assign tickets to certain people.
What problems is the product solving and how is that benefiting you?
I used it for an IT service desk. It made it very convient to keep track of work being done, contact details, etc.
Great service
What do you like best about the product?
Love that i can get my issue fixed quickly with any application or software i use for work as well be able to respond to my tech expert through chat to resolve the issue.
What do you dislike about the product?
don't like the layout seems simple would like complicated but something more than what it shows.
What problems is the product solving and how is that benefiting you?
Technical issues with program software, has great benefits since my issues get resolved quickly.
Recommendations to others considering the product:
great program should give it a try!
Only tool which allow you to prioritize your tasks
What do you like best about the product?
We been using this tool for several years and we can't able to work with out this tool. Very easy to organize the tasks and prioritize them.
1. Forget about planning and focus on tasks. All you have to worry about is the execution of the project.
2. Tracking your time with project trackers. The software can be tweaked such that it will also cover time tracking as well.
3. The software is free.
4. Evaluate the development. The developments that your skills undergo are essential to be recorded and the software will help in doing so.
5. This software will plan the schedule for you when you input the average time that you take for any kind of work.
1. Forget about planning and focus on tasks. All you have to worry about is the execution of the project.
2. Tracking your time with project trackers. The software can be tweaked such that it will also cover time tracking as well.
3. The software is free.
4. Evaluate the development. The developments that your skills undergo are essential to be recorded and the software will help in doing so.
5. This software will plan the schedule for you when you input the average time that you take for any kind of work.
What do you dislike about the product?
We couldn't able to figure out a way to use same ticket for two different developers while doing parallel programming.
What problems is the product solving and how is that benefiting you?
task prioritization.
Assignment of tasks.
kanban,
scrum,
scheduling,
planning,
tracking
Assignment of tasks.
kanban,
scrum,
scheduling,
planning,
tracking
Recommendations to others considering the product:
Even though jira is used by most of the technology groups, there are tons of other tools flooding in the market. You can customize the tool according to your own needs using other third party integrations.
IT Troubleshooting
What do you like best about the product?
Straight forward design and approach makes it's easy to use.
What do you dislike about the product?
Have not really encountered any issues yet.
What problems is the product solving and how is that benefiting you?
We have used this product as a means of project management and troubleshooting with outside IT consultants. It helps to keep requests, tasks, and issues organized without having to dig through Outlook and makes managing your outside consultants much easier. Notifications and alerts work well.
Service Desk Rocks
What do you like best about the product?
I love that JIRA Service Desk is easy to use. The end user can track tickets submitted and IT teams can manage the tickets and move them quickly as issues are resolved.
What do you dislike about the product?
I currently have no dislike with the software.
What problems is the product solving and how is that benefiting you?
Issues can easily be reported by end users and quickly be assigned out for resolution. It is trackable and can be easily integrated with current CRM software.
Recommendations to others considering the product:
I recommend JIRA Service Desk for all your IT service tracking needs. It is easy to use and can be integrated into your current CRM system.
JIRA SD User/Admin
What do you like best about the product?
Categories and integration's as well as fast reliable Atlassian support..
What do you dislike about the product?
Speed (could be the web server not software)
What problems is the product solving and how is that benefiting you?
dev ops and client services managed with JIRA. Agile and project management also integrate.
Recommendations to others considering the product:
Cost effective way to manage many service incidents and issues with vendor supported integration.
Fairly easy to use and a good tool for managing your "work to-do" schedule
What do you like best about the product?
Overall it is fairly easy to use this tool. You can easily create a task and if you check "create another" on the task you can rapid enter tasks with only a few adjustments to each task.
What do you dislike about the product?
The "Work" screen could use some visual enhancements to make it current and a little more user friendly. It doesn't look bad currently, but it could definitely be improved. Even something as small as adding progress bars for each column "To Do, In Progress, Done". This would give you a quick idea on how much work really remains for your sprint. You may only see two tasks and think you are on track, but if those two tasks are worth a large amount of "points" then you might not be as far along as you think when you only see two remaining tasks.
What problems is the product solving and how is that benefiting you?
We are using this to prioritize our workload and to keep on track with projects. The benefits would be the structure it adds to our working "sprints". We have a clear expectation on what we are going to accomplish, and if we get side tracked, we can enter that here and have documentation as to why we did not accomplish some of the tasks we originally planned to complete.
Recommendations to others considering the product:
Ask yourself if this product can handle your use case and if you think you will have questions, look online to see if it is easy enough to find answers. I build custom reports (using a different tool) going against the Jira DB, and the reports can get complex so while it's nice to have access to the data, do you have someone able to build them? If so I would suggest that as you can get helpful insights as to the teams progression.
JSD
What do you like best about the product?
I love the costumer service portal and the SLA features.
What do you dislike about the product?
I would like better reporting options and reporting usability.
What problems is the product solving and how is that benefiting you?
Amelirate our customer service experience
Great Software
What do you like best about the product?
The software is setup to be used with the agile method.
What do you dislike about the product?
Sometimea the uaer interface can be overwhelming.
What problems is the product solving and how is that benefiting you?
I am using it to track Teamcenter customization and configuration development.
Jira
What do you like best about the product?
Easy to use even if you do not know the product.
What do you dislike about the product?
Visibility into INC needs improvement so all users can see tickets easily and metrics on tickets.
What problems is the product solving and how is that benefiting you?
Service tickets with a vendor. This enables us to track tickets with them.
Recommendations to others considering the product:
Great and easy to use. Not as robust as other products.
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