Jira Service Management
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Forefront of Techincal Support
What do you like best about the product?
Fairly easy to navigate and integration with additional tools (Zendesk for example)
What do you dislike about the product?
New look can be a tad overwhelming for the veterans of the older UX
What problems is the product solving and how is that benefiting you?
We utilise it for technical support and supporting documentation (confluence)
Simply affordable service desk software
What do you like best about the product?
Jira service desk has awesome features for creating and managing project dashboards, issues, progress and wiki information pages. Can also manage calendars for team in Jira. The integration with Github is tight and useful. Any new update to Github repo gets immediately reflected in Jira.
What do you dislike about the product?
The UI can be confusing and hard to understand for new users. If proper documentation is provided and UI is made more intuitive it would make Jira service desk best tool for project management.
What problems is the product solving and how is that benefiting you?
Tracking Project status
Recommendations to others considering the product:
Best tool for Project Management
Simplicity at it's Best
What do you like best about the product?
My favorite thing about JIRA is how simple and clean the website is. You get exactly what you want every time.
What do you dislike about the product?
Sometimes the "What do you need help with?" search bar is not the most accurate, typically I will click through the menus to get what I need.
What problems is the product solving and how is that benefiting you?
Using JIRA has allowed my company inter-department communication through a very large merger. Using JIRA has allowed the app developers to create a custom experience to fit the needs of every department.
Recommendations to others considering the product:
JIRA is a very simple service desk application. You should definitely take this into consideration if you require more complex programs and features.
Well rounded product
What do you like best about the product?
Like the seamless nature of the tool between web and mobile UI. Very configurable for routing, scheduling, rules etc
Love the integrations with other platforms too - we use a lot of them.
Love the integrations with other platforms too - we use a lot of them.
What do you dislike about the product?
Nothing specific to report here aside from perhaps the fact that it is a bit of a learning curve to tune some of the queries to get exactly what we need on the Alerts screen.
What problems is the product solving and how is that benefiting you?
Getting the burning issues to the right team members to address. We have been able to filter the noise out and only get what is really valuable alerting.
The ability to use this to manage our on-call capability has been great.
The ability to use this to manage our on-call capability has been great.
Recommendations to others considering the product:
Ensure that the current platforms you are invested in play nice with their integrations to OpsGenie so that you dont invest in a platform that requires lots of custom work.
Look to limit it to the bare minimum of staff to avoid the license costs for users who will only look at the tool occasionally.
Look to limit it to the bare minimum of staff to avoid the license costs for users who will only look at the tool occasionally.
Very easy to use
What do you like best about the product?
I like that you can trigger alerts straight from Slack, in a fairly straightforward manner.
What do you dislike about the product?
The interface is not perfect, especially the on call schedule. It can be hard to make adjustments to it.
What problems is the product solving and how is that benefiting you?
We use OpsGenie to coordinate on call schedules, and to mobilize incident response teams.
Recommendations to others considering the product:
Make sure that you set up a plan that will show everyone how to add the service and have it bypass Do Not Disturb on their phone.
OpsGenie got all the features your business will need!
What do you like best about the product?
What I like the best here is the alert notification escalation. In that way, lower tiers will receive each alerts first and if they cannot acknowledge it, it will be forwarded to a higher tier.
Next would be the ability to integrate it with Slack!
Lastly would be the on-call calendar features!
Next would be the ability to integrate it with Slack!
Lastly would be the on-call calendar features!
What do you dislike about the product?
Nothing I guess as it suits our need, hopefully you can have a PC-based app soon as using OpsGenie via browser is difficult.
What problems is the product solving and how is that benefiting you?
Devices that became unreachable in our network, whether its a big or small outage.
Recommendations to others considering the product:
Yes! Price is way cheaper than other monitoring softwares!
Service desk helps our team
What do you like best about the product?
I work in Software QA - service desk helps our team track and troubleshoot bugs before sending the bug to a developer.
What do you dislike about the product?
I would like to be able to setup individual emails for each channel so I don't have to move tickets to other teams.
What problems is the product solving and how is that benefiting you?
Help desk/ bug tracking
The best monitoring system
What do you like best about the product?
I like the mobile app the most, the interface is simple and so easy to navigate.
The alert notification escalation as well and on-call calendar feature
The alert notification escalation as well and on-call calendar feature
What do you dislike about the product?
Well OpsGenie don't have a PC-based app, its annoying that we have to open browsers to access it and we all know browser nowadays consumes so much memory which slows down our PC.
What problems is the product solving and how is that benefiting you?
Device outages. OpsGenie keeps us updated of any devices in our network that's unreachable. In that way we can troubleshoot it ASAP before anyone complains.
Recommendations to others considering the product:
Best monitoring software, cheap compared to others :)
Very good
What do you like best about the product?
The speed it alerts you at and the response it gets to me at
What do you dislike about the product?
There is not alot i do dislike regarding ops genie
What problems is the product solving and how is that benefiting you?
Network related issues
JIRA, great, clean and cut full ticketing system.
What do you like best about the product?
Ability to create and assign tickets for completion fast.
What do you dislike about the product?
Integration with other 3rd party softwares dont always work well.
What problems is the product solving and how is that benefiting you?
Handle and track customer requests as well as internal projects and requests.
Recommendations to others considering the product:
The basic features work great, if a ticketing system is all thats needed to track external/internal requests then this works really great. If integration is needed to really customize how other softwares can interact with JIRA, then it becomes a game for developers to figure out.
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