Jira Service Management
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All you need for on-call
What do you like best about the product?
Intuitive interface and wide list of integrations and simple API, make this a joy to use. Configuring on call schedules and routing is a breeze, coupled with the simple yet very effective mobile app. You can also go beyond the basic functionality and set up complex rules to make alerting useful and not a noisy mess of false alarms. Price point is competitive and it’s certainly value for money.
What do you dislike about the product?
There is really nothing to dislike; more integrations maybe, but with the Email integration, almost anything can work with OpsGenie.
What problems is the product solving and how is that benefiting you?
Solving noisy and repeating alerts into useful info.
Making on call a joy feather than a chore.
Easily scheduling the on call team and making escalation an effortless event.
Making on call a joy feather than a chore.
Easily scheduling the on call team and making escalation an effortless event.
OpsGenie Alerting
What do you like best about the product?
The phone application allows us to immediately respond and ack alerts. Escalation policies allow us to route alerts to the appropriate person at the correct level of priority.
What do you dislike about the product?
Some third party products do not integrate well with OpsGenie. There are more PagerDuty integrations available. PagerDuty seems to be a more popular choice but did not meet our requirements. More third party support is needed.
What problems is the product solving and how is that benefiting you?
We have a Zabbix monitoring server which by itself generates a lot of alert fatigue for our on call employees. Using it in conjunction with OpsGenie escalation policies and on call schedules we can mitigate alert fatigue by ensuring that the correct person is alerted at the correct priority level. If the on call person fails to respond, alerts are routed appropriately per our escalation policy.
OpsGenie Rocks!
What do you like best about the product?
Incident management is easy
All open/close incidents can be viewed via single dashboard
Acknowledge feature
All open/close incidents can be viewed via single dashboard
Acknowledge feature
What do you dislike about the product?
Frequency of notifications get escalated too fast to upper hierarchy
If you miss a couple notifications, it goes to the manager followed by the Sr. Manager
If you miss a couple notifications, it goes to the manager followed by the Sr. Manager
What problems is the product solving and how is that benefiting you?
Oncall tasks are tracked via opsgenie
a great app, worth the $$
What do you like best about the product?
integration is AWESOME, it works with SCOM, Zenoss pingdom, you name it!
What do you dislike about the product?
nothing, this is a great product, does what it says, keeps us in step, manages contacting during outages, couldnt be happier, unless maybe it was free :)
What problems is the product solving and how is that benefiting you?
managing schedules for alerting, escalation, pager duty... less confusion about who is on call, how they can be contacted.
Recommendations to others considering the product:
just do it!
First year experience with OPSGenie
What do you like best about the product?
All the ways we have to notify on-call is just awesome !
We have a good number of integrations.
We have a good number of integrations.
What do you dislike about the product?
The shedules rotation does not fit with our needs. My engineer are something on vacations on need to adapt.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
What problems is the product solving and how is that benefiting you?
We are able to reduce the false positive notifications and also route per teams the notifications.
Simple and effective
What do you like best about the product?
Because it's very simple to use, accomplished their objective very well
What do you dislike about the product?
The transitions in the alert screen sometimes has a delay
What problems is the product solving and how is that benefiting you?
I'm using OpsGenie to alert my team when exist the probability of a downtime of the 6th ecommerce site of the world
Recommendations to others considering the product:
Nothing
Great Service
What do you like best about the product?
The Mobile App and ease of use. OpsGenie allows us to operate an on-call schedule which is both fair and efficient. Our Techs love the ability to control the On-call behavior and silent the app when needed.
What do you dislike about the product?
Difficulty in setting up multiple schedules
What problems is the product solving and how is that benefiting you?
Managed Service Provider
Recommendations to others considering the product:
If you want ease of use and flexability, this is your product!
OnCall made less painful
What do you like best about the product?
The rules engine has been a huge benefit to us. It allows us to correlate data and alarm people on once specific criteria are met.
What do you dislike about the product?
Pricing for some of the advanced features is charged per head - that doesnt always made sense.
What problems is the product solving and how is that benefiting you?
We had people being woken up several nights per week - sometimes several times per night for issues that were not real as we didnt have ways to identify patterns or we couldnt leverage complex logic in our alerts. This costed us time, money and frustrated our employees.
Ops Genie Works Well
What do you like best about the product?
It does one thing, sending alerts to the right person, very well.
The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts.
The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts.
What do you dislike about the product?
I wish that I could make the phone alert ring a longer tone, or alert repeatedly until I acknowledge it. That's a minor gripe though.
What problems is the product solving and how is that benefiting you?
Setting up an initial on-call rotation to spread responsibility to responding to some cloud services outages.
Recommendations to others considering the product:
Compared to some other vendors, OpsGenie is focused on exactly one job. This has given us a lot of flexibility.
Good product and can't wait to see what it grows into.
What do you like best about the product?
With Ops Genie I like the versatility and the reliability that is available with the product. Being a company that has global support benefits very well to the many numbers and ticket lines that are available.
What do you dislike about the product?
I am not a fan of the setup that is required for some of the interfaces. Some aspects seem repetitive. Also at time the support time is shown to be a few minutes but can take hours to hear from a support team member even if it is a quick question or an easy issue to resolve.
What problems is the product solving and how is that benefiting you?
The problem that we are solving with Ops Genie is our previous on call service would always drop calls and the reliability was terrible. Along with not being able to easily change the schedule for our team with out having to pay extra. With Ops Genie we have found solutions to all of our previous issues and we also have found that we can use it to forward our service box into tickets for our various support teams.
Recommendations to others considering the product:
Continue to accept and develop features users request.
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