Jira Service Management
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works well; confusing escalation flow
What do you like best about the product?
scheduling; UI; features; android app XXXXXXXXX
What do you dislike about the product?
Escalation flow is VERY confusing, and doesn't behave as expected. It is hard to describe in detail here.
What problems is the product solving and how is that benefiting you?
paging for 24/7 ops for customer facing web service and ios/android app
Excellent replacement for several other services
What do you like best about the product?
We eliminated several other services (PagerDuty, Alert Central, and some homebrew monitoring services) by integrating everything within OpsGenie. One of my favorite things about OpsGenie is how many integrations are available out-of-the-box, without requiring a bunch of research in order to perform integration. We also like the fact that it does phone integration, which we use for contacting on-call staff after hours, by forwarding a call queue to the special OpsGenie phone number. In addition, the mobile app for OpsGenie is one of the best alerting apps that I've personally used.
What do you dislike about the product?
There are some issues that we run into when performing searching in logs, though that has been getting better in recent versions.
What problems is the product solving and how is that benefiting you?
We use OpsGenie to handle alerting from a number of different services all at once, and the customization that is available within each integration ensures that we're only receiving alerts that we care about, and the system automatically ignores things that we don't need to see.
Recommendations to others considering the product:
Definitely use their Support, they've always been super helpful and almost always have an answer to our questions.
Monitoring made easy
What do you like best about the product?
Ease of use and lots of flexibility allow us to do anything we can imagine. Lots of integrations and support for webhook notifications are some of my favorite features.
What do you dislike about the product?
Nothing really... I like everything about the product. I dislike having to perform detailed planning in order to implement solutions.
What problems is the product solving and how is that benefiting you?
On call notification for critical issues via phone call, mobile app and email alerts give us a wide range of options for making sure high priority issues are handled in a timely manner.
Recommendations to others considering the product:
Use lots of integrations and consider your escalation groups carefully to make management easier.
Fantastic Routing Options, Somewhat of a Learning Curve
What do you like best about the product?
Flexibility of data- I Can integrate OpsGenie bi-directionally with nearly every data source I manage.
What do you dislike about the product?
Having other Engineers making changes to workflows / rules / policies / escalations can be a bit cumbersome to understand at first- make sure your administrators have an in depth understanding of OpsGenie routing and have been involved in the build process.
What problems is the product solving and how is that benefiting you?
We've enriched our NOC / RMM notifications and validated that our team members are being held accountable.
Recommendations to others considering the product:
Do it! Have someone knowledgeable sit down and build your workflows, teams, escalations, etc...be prepared for some trial and error in your alerting logic- but most of all, do it! You won't be disappointed.
Excellent resource
What do you like best about the product?
Being able to find pertinent info in one place.
What do you dislike about the product?
There is nothing that comes to mind at this time.
What problems is the product solving and how is that benefiting you?
Oncall schedules/contact info.
Recommendations to others considering the product:
Great product
Pretty cool, but not perfect
What do you like best about the product?
Very configurable, clean interface, integrates with all the things
What do you dislike about the product?
Both mobile app and desktop interface aren't quite intuitive, no built-in way for open incidents to keep notifying,
What problems is the product solving and how is that benefiting you?
Alerting for server issues has become easier and more customizable regarding teams and on-calls
Great product
What do you like best about the product?
The ability to manage projects between teams across the country seamlessly.
What do you dislike about the product?
A little clunky in how it updates on every change made.
What problems is the product solving and how is that benefiting you?
Seamless project management tool.
Good and easy app to centralize monitoring
What do you like best about the product?
We have lot of monitoring applications around all our environments (different domains, apps, O.S., Databases) and we are able to receive and handle alerts/warnings from all them with this app
What do you dislike about the product?
I cannot add notes very easily as I want from the cellphone, sometimes the add note doesn't appears
What problems is the product solving and how is that benefiting you?
We have lot of monitoring applications around all our environments (different domains, apps, O.S., Databases) and we are able to receive and handle alerts/warnings from all them with this app
Recommendations to others considering the product:
Very good and fast application, easy to use and to share information. We have lot of monitoring applications alerts going there and being fw to the right members.
Nice app.
What do you like best about the product?
Very easy to use and operate. Nice interface as well.
What do you dislike about the product?
Sometimes, it got stuck, may be that is network problem.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
NA
Highly recommended service for companies
What do you like best about the product?
I like how OpsGenie will alert you for a certain amount of time and will alert others in the group if OpsGenie didn't receive an acknowledgement for the original alert.
We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department.
We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department.
What do you dislike about the product?
I sometimes think the calendar on the web interface can be more user friendly but I personally don't have any major issues.
What problems is the product solving and how is that benefiting you?
Whenever we have a service go down, internet, a computer system, sever etc. OpsGenie notifies the IT department in a timely matter. The major benefit with OpsGenie compared to others is that when the oncall person does not reply to an alert. The service alerts others who are a part of the IT department, you as a admin user can determine the amount of time it takes to notify the others.
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