Jira Service Management
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Jira
What do you like best about the product?
The integration with other Atlassian products
What do you dislike about the product?
It takes a little bit of time to get use to the product at first sight.
What problems is the product solving and how is that benefiting you?
we track our projects and task using it. we use water fall and scrum methods in the same software depending on the project.
Recommendations to others considering the product:
don't get slow down by the learning curve. it works really well using agile methodologies
Easy Integrations and Alert Management
What do you like best about the product?
OpsGenie's reliability has never been a concern. Alerts are timely and easy to manage.
What do you dislike about the product?
The mobile app continues to show it's age, has numerous UI logic and flow issues that make it cumbersome to navigate. Also... no landscape on iPad... why?
What problems is the product solving and how is that benefiting you?
We have thousands of alerts happening every week. The logic in OpsGenie really allows us to cut through the noise, and get only the most critical or actionable alerts directly to the engineer who can work the problem.
Recommendations to others considering the product:
Take the time to create teams and understand how escalations work with schedules. Things can get complex if you don't plan ahead.
Comphrensive, but perhaps not as user friendly as others
What do you like best about the product?
I like that JIRA is comprehensive in such a way that the service desk is actively integrated with the other modules, i.e. those that are used by the development team.
What do you dislike about the product?
Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.
What problems is the product solving and how is that benefiting you?
Mainly, a way for customers to report bugs or issues, then for communication across the customer success team and development teams to investigate and resolve issues. It definitely facilitates communication around single issues.
Excellent project management
What do you like best about the product?
The user interface is the best part of this software. As soon as you login you see the tasks you need to do. Then the issue details page, where every information you need is available at your tip. The best part, to make a simple change, you don't have to refresh.
This it available both as cloud application and in-premise installation.
And not to forget, seamless integration with bitbucket. You can either make a branch in the bitbucket repository from JIRA, or it automatically associates a story with a branch in bitbucket. Bitbucket is the best repository in my thoughts (better than github)
This it available both as cloud application and in-premise installation.
And not to forget, seamless integration with bitbucket. You can either make a branch in the bitbucket repository from JIRA, or it automatically associates a story with a branch in bitbucket. Bitbucket is the best repository in my thoughts (better than github)
What do you dislike about the product?
There are several issues related to the permissions that the team can work on.
What problems is the product solving and how is that benefiting you?
Project management, team collaboration
Recommendations to others considering the product:
There are several competing software, but when it comes to the best implementation of agile and kanban, nothing can beat Jira
Excellent event management system
What do you like best about the product?
OpsGenie is extremely flexible, with lots of possibilities for customizing how alerts are routed. The team is extremely friendly and responsive, and has always responded quickly to questions, suggestions and requests for information.
What do you dislike about the product?
The lack of a hosted offering. For a big company, there can be concerns about sending sensitive information such as hostnames, IP addresses or usernames to an external entity. Being able to host an instance of OpsGenie in-premise would be very helpful.
What problems is the product solving and how is that benefiting you?
We are using OpsGenie to manage alerting for multiple cloud offerings, to manage on-call schedules and to reduce costs compared to in-house legacy solutions.
Does the job but doesn't excel
What do you like best about the product?
Team sheduling (with temporary reassignments), lots of plugins
What do you dislike about the product?
Would like to have a better alert panel with in-your-face status and severity. I. e. clear color indications visible from across the room.
What problems is the product solving and how is that benefiting you?
Transitioning to Opsgenie as primary on-call tool for scheduling and alerting
Prakash-Cloud Manage
What do you like best about the product?
Easy to use and user friendly. Quick to access
What do you dislike about the product?
No dislikes as of now. everything looks good
What problems is the product solving and how is that benefiting you?
Oncall Schedule, We are using excel file and hard to get latest details. With Opsgenie, we are able to get right schedule of oncalls, with latest info. No excel for the same.
Recommendations to others considering the product:
This product is good for Oncall system, We have been using since 1 yr and we didn't see any challenges, Good support.
Nice application for managing On call schedules and live alarming
What do you like best about the product?
Easiness of configuration
Very nice and intuitive GUI
Quick ack all/close all feature for fast reaction
Nice sales/support contact
The testing period is very great. It really lets you the time to validate a PoC with your notification system as well as verifying that all previous solution features can be matched within this new product.
Very nice and intuitive GUI
Quick ack all/close all feature for fast reaction
Nice sales/support contact
The testing period is very great. It really lets you the time to validate a PoC with your notification system as well as verifying that all previous solution features can be matched within this new product.
What do you dislike about the product?
Just email integration might be extended to analysing the content of the mail more specifically.
For example,
If a mail contains several "Parameter : values ", being able to tag them more precisely into metadata would be helpful.
For example,
If a mail contains several "Parameter : values ", being able to tag them more precisely into metadata would be helpful.
What problems is the product solving and how is that benefiting you?
24/7 on call schedule - Direct information sent to an sys administrator, replacing a real operator in front of the screen. The right information is sent directly to the right people with the proper escalation to respect service level agreements.
Recommendations to others considering the product:
Start trying implementation with the testing period to verify its fits your business need and the right connectors are present.
The list of connectors is already quite complete and the help is very instructive to perform the implementation.
The integration is very easy and the inside workflow is very clear.
The list of connectors is already quite complete and the help is very instructive to perform the implementation.
The integration is very easy and the inside workflow is very clear.
Good tool for on call rotation
What do you like best about the product?
I don’t need to hand around an on call phone.
What do you dislike about the product?
On IOS I cannot override the volume of the phone for alerts
What problems is the product solving and how is that benefiting you?
We have our on call rotation managed via OpsGenie
Opsgenie Review
What do you like best about the product?
I like the notification rules, even when on silent I get an email a call and a text. I love the Mobile App.
What do you dislike about the product?
Nothing! Color coded and everything is fancy.
What problems is the product solving and how is that benefiting you?
I've realized that it is easier for me to determine when there is a VIP with an issue. When I am on call it tags the VIP from the integration in Zendesk and I am able to assist.
showing 561 - 570