Jira Service Management
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Excellent Alert Aggregation
What do you like best about the product?
At Apogee we use OpsGenie as an alert aggregator. What i like the best is the ongoing developement of Application integrations.
What do you dislike about the product?
I dislike the amount of configuration for users, I wish there was a mirror option.
What problems is the product solving and how is that benefiting you?
We are upholding our SLAs through the notifications OpsGenie provides. OpsGenie allows us to be more agile and responsive to all issues.
OpsGenie has changed my team for the better!
What do you like best about the product?
The alerting tree creation and the audible override on my phone. It's the only system that works for my team!!
What do you dislike about the product?
Nothing yet. We have integrated to Jira and an online form for submitting issues. So far everything works well.
What problems is the product solving and how is that benefiting you?
The ability to share the burden of folks being on call. Also the hierarchical nature of the alerts and notifying a wider team if something is not addressed right away.
Great solution
What do you like best about the product?
- The easy and flexibility for organising schedules and escalations.
- The mobile app, which can ring an alarm even when I have alarms switched off. I have it with a custom alarm which starts very softly and gets louder and louder over two full minutes: this ensures I won't wake up to a heart attack at night but still hear it if in a noisy environment.
- Ease of integration with AWS CloudWatch.
- The mobile app, which can ring an alarm even when I have alarms switched off. I have it with a custom alarm which starts very softly and gets louder and louder over two full minutes: this ensures I won't wake up to a heart attack at night but still hear it if in a noisy environment.
- Ease of integration with AWS CloudWatch.
What do you dislike about the product?
Sorry, I can't think of any serious suggestion for improvement right now. It just works perfectly for me.
What problems is the product solving and how is that benefiting you?
We always notice when something goes wrong in our systems.
Ops Genie for better product
What do you like best about the product?
OpsGenie escalating alert also on call rotation schedule
What do you dislike about the product?
Nothing, ops genie behave as a good product already
What problems is the product solving and how is that benefiting you?
Alerting problem and its really usefull for make sure the engineer notice it first
Recommendations to others considering the product:
Nothing, its enough
Awsome tool
What do you like best about the product?
Just pure good! Works always, never a hickup. The best thing, is that you can ACK events directly from the app!
What do you dislike about the product?
Missing one option.. The option to add overrides schedules via app (Or might not have found it...)
What problems is the product solving and how is that benefiting you?
Backwatch :-) never had a simpler way of keeping track
Recommendations to others considering the product:
Just go for it.. you wont regret!
Exactly what I needed, with reasonable price tag
What do you like best about the product?
Notifications through Mobile App, SMS and international Voice Calls/
Mobile app & Activity logs are very useful.
Heartbeats
Mobile app & Activity logs are very useful.
Heartbeats
What do you dislike about the product?
Rules UI can be more simple to use + add more features to rules.
What problems is the product solving and how is that benefiting you?
Sending alerts from our main monitoring system to the on-call individual.
Efficient alerting, great support
What do you like best about the product?
Getting information frim systems to the alerting service couldn’t be simpler yet you still have a powerful logic available that can match any need.
What do you dislike about the product?
The only gap for us is that it’s US centric running on AWS in that region. It’s hardly blocking but if the option to move to the EU would ever become available we’d be keen.
What problems is the product solving and how is that benefiting you?
Alerting On Call teams can be a complex affair especially when dealing with multiple teams. Being able to handle this complexity and no longer requiring a human operator team or service 24/7 where the usefulness is only when an incident occurs, is tremendously cost efficient.
Recommendations to others considering the product:
Don’t hesitate to contact their support for any questions you have. I’ve found them responsive and willing to think outside the normal product scope to meet a custom need.
Excellent team that helps us with the organization of the company.
What do you like best about the product?
They are a big part of our company great customer service and they have and awesome attitude. With ops genie we are a better company in all aspects.
What do you dislike about the product?
Nothing. Everything is great for us. Im the owner of www.techmexico.com.mx we are starting the business and with ops genie with us we feel that we can provide a profesional service to our customers.
What problems is the product solving and how is that benefiting you?
Im starting the company but as soon as we get the clients I know the service will be the best ! The testing is great.
Excellent alerting features and good app. Quick support
What do you like best about the product?
Quick support and a feature request was followed up and even got build in.
Elaborate scheduling of people and teams is possible and easy to setup
Elaborate scheduling of people and teams is possible and easy to setup
What do you dislike about the product?
Some features like turning of certain parts of schedules can only be done with admin rights. It would be nice if permissions could be set instead of just role selecting
What problems is the product solving and how is that benefiting you?
Alerting when certain systems are down. We need 24/7 uptime
Recommendations to others considering the product:
Excellent features and support.
OpsGenie serves as a critical tool vastly improve escalation management increasing system stability
What do you like best about the product?
I like that OpsGenie has a wide array of 3rd party integrations including Slack. The Slack integration has vastly improved awareness outside of the Engineering organization to critical issues by feeding the issues into a channel that key stakeholders can be a member of. Being able to tailor different escalations for different channels means that we can reduce "spam" messages and drive critical information to intended audience.
What do you dislike about the product?
I feel that the rotation and configuration UI is a bit clunky. I find myself jumping back and forth multiple times to find where I can set members of a team versus setting the escalation policy. The overall flow just doesn't seem intuitive.
What problems is the product solving and how is that benefiting you?
We are solving critical issue escalation to the key stakeholders via on-call rotations as well as conveying the alerts in Slack so that the organization is aware of key problems. This has helped Customer Support and other teams gain visibility of an issue occurring potentially before a client may even notice so that they can be proactive in assuring clients that we are on top of the product stability and reliability.
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