Jira Service Management
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Opsgenie is a better application for checking the ON call rotation policy
What do you like best about the product?
We can swap our On call with our peers in a team. We can check the issue very easily whoever is in ON call.
What do you dislike about the product?
Everything looks fine,but there should be a swapping option which is used to swap ON call with other members in a team
What problems is the product solving and how is that benefiting you?
Every ongoing issue which is coming i outlook is seen in Opsgenie which is very helpful. We can install the app in our handset and get the alert any where at anytime with its notification.
We use this tool for alerting mechanism and its very useful, informative, quick and awesome
What do you like best about the product?
Slide bar features, Alert mechanism and On-call funcationality
What do you dislike about the product?
can implement alerts functionality bit better apart from this I didn't face any issues till now
What problems is the product solving and how is that benefiting you?
We are using this to check our production servers health checks along with the zabbix and we loved it
Solution to my several of my problems.
What do you like best about the product?
Adaptability and ease of intergration with other systems.
What do you dislike about the product?
Nope. Nothing. Can't think of a thing. Fits everything our team needs.
What problems is the product solving and how is that benefiting you?
Single source of truth for team all call resource. Alerting the right team based on layout of monitoring. tracking response time.
Recommendations to others considering the product:
Be ready to be held accounted for. The ledger of OpsGenie is useful tracking time to action.
OPsGenie
What do you like best about the product?
Great product, easy to use.
What do you dislike about the product?
I want it free :).
What problems is the product solving and how is that benefiting you?
Text alerts for when servers go down.
Great platform with lots of integrations
What do you like best about the product?
Provides integration's for all of the platforms that we use
What do you dislike about the product?
Routing configuration can be a little complicated depending on On-Call requirements
What problems is the product solving and how is that benefiting you?
IT Operations Alerting
Recommendations to others considering the product:
If you have questions definitely engage support. They have a lot of features, interpretations, & functionality and not all of it is self explanatory
Puts Mind at Ease
What do you like best about the product?
I am a business developer, not a traditional software engineer, and the most common complaint I hear with technologies used by the business is "Why were we not notified that this was down?!?"
It is a night and day difference to be able to tap into ops genie to build monitoring scripts and no longer have to worry about that day in day out!
It is a night and day difference to be able to tap into ops genie to build monitoring scripts and no longer have to worry about that day in day out!
What do you dislike about the product?
Lack of Customizability to notify certain individuals on a team rather than the whole team with out giving them a separate team account.
What problems is the product solving and how is that benefiting you?
Notifications for system downtime
Recommendations to others considering the product:
Very simple API to tap into and have basic alert monitoring
Experience has been great, very fast notifications and the app is very easy to work with.
What do you like best about the product?
The configuration options allow for maximum flexibility.
The application on android and iOS is very simple and fast to act with minimal touches.
The application on android and iOS is very simple and fast to act with minimal touches.
What do you dislike about the product?
Escalation policies, stakeholders and mass notifications/templates could be more clear.
What problems is the product solving and how is that benefiting you?
OpsGenie is our alerting platform for both our customer support resources and our operational team resources. Having switched from another leader in the industry we are happy and paying less than half.
Straightforward and efficient
What do you like best about the product?
Opsgenie offers an easy integration with plenty of platforms and services making it possible to get a direct update on anything happening around your business.
What do you dislike about the product?
It can be limited in someways depending on the integrations.
What problems is the product solving and how is that benefiting you?
Smooth incident management.
I love OpsGenie
What do you like best about the product?
I like that if you are not on call you don't receive alerts.
What do you dislike about the product?
There is nothing I dislike at the momemnt.
What problems is the product solving and how is that benefiting you?
We have multiple international groups that use OpsGenie. It makes thing really easy when we have to do an on-call handoff.
Recommendations to others considering the product:
Give OPSGenie a try you will not regret it.
A great paging app for the modern devops/sysadmin
What do you like best about the product?
There are a multitude of easy to use options, like the multiple schedules per team, different rotation cycles, easy integration with 3rd party monitoring and alerting platforms.
What do you dislike about the product?
There are slight issues with the Android app but the devs have assured us they are being worked on.
What problems is the product solving and how is that benefiting you?
We needed a way to stop alerting all the staff on every alerts and make sure to deliver alerts on time to the person on call.
We are now able to swap easily on-call shifts and sleep soundly knowing that IF and when opsgenie alerts us it's because our intervention is actually required.
We are now able to swap easily on-call shifts and sleep soundly knowing that IF and when opsgenie alerts us it's because our intervention is actually required.
showing 581 - 590