Jira Service Management
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937 reviews
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Work management
What do you like best about the product?
Collaboration of all work streams in a platform
What do you dislike about the product?
Every team has similar format structure.
What problems is the product solving and how is that benefiting you?
Collaboration between teams in one platform and also tracking at same area
Efficient tool for streamlining support and collaboration
What do you like best about the product?
What I like most about Jira Service Management is how easy it makes it for me to track and manage different tasks and requests in one place. I find the real‑time updates and clear dashboards really helpful, and I like that it integrates well with other tools I use. It helps keep everything organized and makes collaboration smoother.
What do you dislike about the product?
Sometimes it can feel a bit complex at first, especially with so many settings and options. It takes some time to get fully comfortable using all the features.
What problems is the product solving and how is that benefiting you?
It helps me keep track of different requests, issues, and tasks all in one place. It makes it easier to prioritize what’s most important, collaborate with team members, and follow the progress until everything is resolved. This saves me time, reduces confusion, and helps ensure nothing gets missed which really improves the overall workflow and team productivity.
I like the overall experience
What do you like best about the product?
What I like best about Jira Service Management is how it bridges the gap between IT operations and business teams. It enables better visibility, accountability, and collaboration—making service requests and incident responses more structured without slowing down the pace of work.
What do you dislike about the product?
One thing I dislike about Jira Service Management is that its interface can feel overwhelming for new users. With so many configurations and options, it sometimes adds complexity to simple tasks, requiring extra time to set up workflows or permissions properly.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps streamline request handling, incident management, and change control—all in one platform. It benefits me by centralizing communication, improving response times, and aligning IT and business teams. The transparency and automation reduce manual follow-ups and ensure tasks don’t fall through the cracks, ultimately enhancing overall productivity and accountability.
Jira allows you to log, track, assign, and resolve issues in a structured way.
What do you like best about the product?
1.You can define workflows that reflect your team’s processes
2. Supports ITIL processes like incident, problem, and change management.
3. Integrates with tools like Confluence, Bitbucket, GitHub, Slack, Jenkins, and more.
4. Dashboards, charts, and filters help track progress and identify bottlenecks.
Stakeholders can easily monitor ticket status and team performance.
2. Supports ITIL processes like incident, problem, and change management.
3. Integrates with tools like Confluence, Bitbucket, GitHub, Slack, Jenkins, and more.
4. Dashboards, charts, and filters help track progress and identify bottlenecks.
Stakeholders can easily monitor ticket status and team performance.
What do you dislike about the product?
Searching and loading dashboards can take time in big projects.
What problems is the product solving and how is that benefiting you?
SLA , SLI & SLO Management, Jira is useful because it centralizes issue tracking, improves visibility, supports workflow automation, and enhances team collaboration and accountability.
Jira Best as a Management Tool
What do you like best about the product?
Floating moving the widgets customised as a project requirements best in tracking and organising the sprint.
What do you dislike about the product?
If we get a extra benefits like editing image and documents while uploading to the stories
What problems is the product solving and how is that benefiting you?
Over the project, sprint and managing the stories after that lodging the alert of the stories and closing it over the time. Customisation is changing as per requirement
Jira Service Management Review
What do you like best about the product?
It integrates well with other Atlassian tools, offers powerful automation, and makes it easy to manage requests and SLAs efficiently.
What do you dislike about the product?
It can be complex to set up and configure, especially for new users, and some features require a steep learning curve.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us centralize and track IT support requests, ensuring faster resolution and better accountability. With automation and SLA tracking, it reduces manual work, improves response times, and enhances team productivity.
Comprehensive and Customizable ITSM Tool for Seamless Team Collaboration
What do you like best about the product?
Seamless collaboration between IT teams and development teams.
Incidents and service requests can be directly linked to software issues and tracked end-to-end.
Incidents and service requests can be directly linked to software issues and tracked end-to-end.
What do you dislike about the product?
The interface and configurations can be overwhelming for new users.
Requires time and training to understand workflows, permissions, and automation.
Requires time and training to understand workflows, permissions, and automation.
What problems is the product solving and how is that benefiting you?
Problem: Teams used to manage support requests through emails, spreadsheets, or disconnected systems, leading to missed SLAs and poor tracking.
Benefit:
Jira Service Management centralizes all service requests, incidents, and changes in one place—ensuring clear visibility, better prioritization, and faster resolution.
Benefit:
Jira Service Management centralizes all service requests, incidents, and changes in one place—ensuring clear visibility, better prioritization, and faster resolution.
Great Application - Lots of features
What do you like best about the product?
The JSM is quite sorted and easy to understand. Initially, the things might seem complicated but with use, you can easily access stuff. The application has good dashboard but I used it most for Project/task management and coordinating tasks with the Product and tech teams.
Overall it's a great app to be used
Overall it's a great app to be used
What do you dislike about the product?
Nothing as of now. My experience was good
What problems is the product solving and how is that benefiting you?
The documentation and coordination of various communications across different teams and giving clarity of the progress. And the data can be used to identify and rectify pain points in implementation of tasks
The Experience was really good
What do you like best about the product?
Its very help to solving all the tasks and its very easy to use and can get our hands easily on all the tasks
What do you dislike about the product?
No there is nothing to dislike about it, anyone can learn this easily
What problems is the product solving and how is that benefiting you?
Its solving all my helpdesk queries while completing our day to day tasks
Easy CRM and project management
What do you like best about the product?
I have used Jira for sprint and CRM tickets.
We were able to easily manage the next tasks for the projects and had transparency by the virtue of jira.
We were able to easily manage the next tasks for the projects and had transparency by the virtue of jira.
What do you dislike about the product?
There's not much to dislike as there is a lot of improvements in jira. However, i sometime feel that the tool responds slow at times in loading and refreshing dashboards.
What problems is the product solving and how is that benefiting you?
Centralizing project reviews for globally spread teams.
Easy tracking and maintaining SLAs.
Dashboards that showcase where we are and where we need to be.
Integration with various other tools to have a native environment.
Easy tracking and maintaining SLAs.
Dashboards that showcase where we are and where we need to be.
Integration with various other tools to have a native environment.
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