Jira Service Management
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My Experience with Jira Service Management
What do you like best about the product?
Hands down, one of the things I appreciate the most about Jira Service Management is how easy it is to use. Even for someone not terribly technosavvy, the layout is easy to use and feels intuitive. It was easy to set up, too. The implementation was effortless, which was a relief. I also appreciate the fact that it provides a reasonable blend of features without being too much. Integration with other tools that i use, for example: Confluence and Slack..enhances our workflow. On top of that Jira customer support has always been responsive and provided me with the help i needed. I now use it almost every day because it is dependable and makes the handling of requests and incidents much simpler.
What do you dislike about the product?
One issue I have with Jira Service Management is that which we may term as complicated, at least for the new users. We put in a lot of effort in setting up advanced workflows or automations. Also the interface although functional is at times a bit of a mess and could do with some work to improve navigation and the over all feel of the product.
What problems is the product solving and how is that benefiting you?
Jira Service Management enables us to manage IT support and service request management from a single platform to track, prioritize, and resolve issues. It is now easier to track how long it takes to respond to requests, order fulfillment, cross-team collaboration, and insight into ticket statuses. With automation, integration with Slack, Confluence, and other platforms, processes become easier and faster. This automation has improved productivity, reduced support team and end users’ wait times, and improved service experiences.
very helpful tool in day to day life of office
What do you like best about the product?
What I like best about Jira Service Management is how it brings everything together in one place ticketing, incident resolution, change management all tightly integrated with tools like Slack and Confluence. The flexibility to customize workflows and the powerful automation features save a lot of time and make everyday IT support work much smoother. Having a built-in knowledge base is also great, as it helps users quickly find answers themselves, cutting down on repetitive requests and making the whole support process a lot more efficient. If your team already uses other Atlassian tools, the seamless integration is a massive bonus, making collaboration effortless.
What do you dislike about the product?
What I dislike about Jira Service Management is that it has a pretty steep learning curve, especially when you’re getting started or trying to set up more complex workflows.
What problems is the product solving and how is that benefiting you?
A significant reduction in time spent on manual, routine work. Better clarity and tracking of every issue or change, making both work prioritization and reporting more straightforward. Integrations with tools like Confluence and Slack make cross-team collaboration seamless, so communication is smooth and updates are shared instantly.
I used in some automation task and managing project. It worked really well
What do you like best about the product?
The interface and the work flow. It is easy solution to get your work in faster way
What do you dislike about the product?
I have not found any drawbacks yet. I think they can introduce some suggestion button while user work on any project to enhance the workflow, which jira finds better after checking the workflow of the project.
What problems is the product solving and how is that benefiting you?
I was working on Automated training project plan where I need to connect jira with confluence.
Jira Service Management and its benefits
What do you like best about the product?
What I like best about Jira Service Management is the strong integration it has that helps the team to ensure the user is assisted in a timely manner. This contributes to creating the best user experience in the long run.
What do you dislike about the product?
Sometimes Jira can be a little complicated to work with when a new user is using it.
What problems is the product solving and how is that benefiting you?
Enhancing customer experience
Enabling the team to handle incidents more quickly
Providing clear visibility of the responsible team
Centralize and manage IT support requests
Enabling the team to handle incidents more quickly
Providing clear visibility of the responsible team
Centralize and manage IT support requests
Jira has been very resourceful to track the product development process.
What do you like best about the product?
The ability to integrate with 3rd party applications seamlessly to impove my workflow.
What do you dislike about the product?
No downsides as of now. Make integration with HaloPSA better.
What problems is the product solving and how is that benefiting you?
The 3rd party application integration have me quickly create tickets.
JIRA Cloud Service Management
What do you like best about the product?
1) Manage Project
2) User
3) Groups
4) Templete based issue creation/Project creation
5) Good Customer Support
2) User
3) Groups
4) Templete based issue creation/Project creation
5) Good Customer Support
What do you dislike about the product?
To create a Workflow is real hard task if you don't have good implemention
What problems is the product solving and how is that benefiting you?
Managing Project and Tracking.
Scurm Based project is solving daily standup call issue.
Scurm Based project is solving daily standup call issue.
Curious
What do you like best about the product?
I like the most is where we can get the softwares application too, it helps in reducing time and the AI feature is very good
What do you dislike about the product?
I don't think I would dislike the jira service
What problems is the product solving and how is that benefiting you?
Faster response times
Enhanced Customer Satisfaction
Enhanced Customer Satisfaction
This is the best in front of the application
What do you like best about the product?
It is very easy to work in it, as you can handle all your projects, you can see the step by step ticket, which makes the work of your project even easier
What do you dislike about the product?
The user interface needs some improvement
What problems is the product solving and how is that benefiting you?
Easy to find tasks and resolve updates from the user
I use Jira for tech task management to push a task from a creating stage to Live. This is awesome
What do you like best about the product?
Best thing is it let me go creative with the team
What do you dislike about the product?
There are no such downside according to me
What problems is the product solving and how is that benefiting you?
It helps me stay connected and live movement helps me with the time taken for the task and also easy access makes it more better.
Amazing
What do you like best about the product?
Jira is best known as the leading agile project management tool
What do you dislike about the product?
Jira's primary dislikes stem from its complexity, steep learning curve, performance issues with large projects, and a user interface that can be overwhelming.
What problems is the product solving and how is that benefiting you?
Project Management
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