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OpsGenie is a great alerting and paging platform!
What do you like best about the product?
It just works! Also, the engineers worked with us very closely to get our integrations going very quickly.
What do you dislike about the product?
Some of the navigation is a bit difficult to figure out, but once you get used to it, there's no issue.
What problems is the product solving and how is that benefiting you?
We needed to replace pagerduty because they recently doubled their prices, and opsgenie had all the options we needed.
Recommendations to others considering the product:
OpsGenie is a great alerting and paging service. I would highly recommend it.
Opsgenie made us happy again
What do you like best about the product?
We are a company who is growing fast and our alerts system wasn't able to keep up. Opsgenie has a system that reasonably easy to implement and has made our department much happier with me.
What do you dislike about the product?
I say reasonably easy, but making it work with our specific needs took a lot of learning and creativity. In the end it works though
What problems is the product solving and how is that benefiting you?
We were able to implement on-call hours. For the past 5 years, I've been on-call
Best Tool for Incident Management and Alert Aggregation
What do you like best about the product?
Of all the tools we evaluated, OpsGenie is the most full-featured, while also having one of the best interfaces that I've seen. It supports all the integrations that we need plus some, and has a powerful API that we've used to write several custom integrations. The routing and policy rules are powerful yet easy to understand. And on top of all that, their Support Team has been stellar! They are super quick to answer, knowledgable, and make sure that our questions are resolved every time.
What do you dislike about the product?
I'd love to see a bit more in terms of alert aggregation, possibly a machine learning algorithm which identifies and groups together related alerts. Also, while their new Reports are awesome, there are still a few more report features we'd like to have -- especially surrounding Incidents.
What problems is the product solving and how is that benefiting you?
We are using OpsGenie for several reasons:
1. We can collect all alerts in one central location. Before, we were sending a lot of alerts to Slack, but some would also go to email. If we were trying to search through past alerts, it wasn't easy to know where to look. Now we just search in OpsGenie.
2. With all our alerts going to OpsGenie, we can now run reports and see a lot of useful metrics about our alerts.
3. We got a lot of noisy alerts. OpsGenie gives us ways to reduce the noise. In practice, we've seen up to 90% noise reduction with a few simple policies in place.
4. We needed a way to log Incidents and capture the information about them such as resolution time, how the Incident was resolved, etc. We can now do that with OpsGenie Incidents.
1. We can collect all alerts in one central location. Before, we were sending a lot of alerts to Slack, but some would also go to email. If we were trying to search through past alerts, it wasn't easy to know where to look. Now we just search in OpsGenie.
2. With all our alerts going to OpsGenie, we can now run reports and see a lot of useful metrics about our alerts.
3. We got a lot of noisy alerts. OpsGenie gives us ways to reduce the noise. In practice, we've seen up to 90% noise reduction with a few simple policies in place.
4. We needed a way to log Incidents and capture the information about them such as resolution time, how the Incident was resolved, etc. We can now do that with OpsGenie Incidents.
Recommendations to others considering the product:
OpsGenie is relatively new to the alerting world (compared to existing competitors), but they seem to be doing a lot of things right! We evaluated about a dozen other services before settling on OpsGenie. They were the best in terms of features AND price. Make sure you consider all of your alerting sources and see which service supports all of them. For us, only OpsGenie fully supported every alert source we had.
Rather have a Genie than a pager
What do you like best about the product?
The entire system is extremely flexible and easy to customize to our exact needs
What do you dislike about the product?
Some portions of the system are a little confusing on how they will behave when reading descriptions. Namely how escalations and repeat notifications will be handled. Having a KB article with some examples of the workflow might help.
What problems is the product solving and how is that benefiting you?
Notifications, escalations and on-call rotations with our various engineer teams. The biggest benefit is giving our staff the ability to customize where they receive their notifications. Some people want email and text, some only want app push, some want phone calls. Letting the staff choose has been amazing and takes that configuration burden off our system admins.
Recommendations to others considering the product:
Don't waste your time with other solutions.
Solid service
What do you like best about the product?
Easy to use, heaps of integrations. Cheaper than alternative systems
What do you dislike about the product?
Phone integration is expensive. We’ve experienced occasional outages with the heartbeat system
What problems is the product solving and how is that benefiting you?
Get notified of outages and urgent requests
New reporting might make this product a home run
What do you like best about the product?
The app rocks. Less than 3 years ago our IT department was still carrying a physical pager. We had to hand it off every Friday. WHAT A PAIN! Vintage may be cool in clothes and wine but I assure you it was not good when it came to being alerted of a technology challenge.
What do you dislike about the product?
The initial reporting was decent but had some holes. It looks like the new version is far more robust and will likely resolve a few gaps I was filling with a spreadsheet.
What problems is the product solving and how is that benefiting you?
We are a 24/7/365 company but our department runs lean and does not staff overnight or on the weekends. OpsGenie allows us to re-actively cover tech support issues as a team, thus improving quality of life while still meeting business needs.
Recommendations to others considering the product:
Reporting was decent before but the new reporting features are even more robust and make it easy to grade OpsGenie as an A. Customer service is VERY responsive albeit usually by web chat but I prefer that.
I use OpsGenie as a Systems Engineer everyday
What do you like best about the product?
Team based groups, with scheduling timelines and calendars.
What do you dislike about the product?
General alert fatigue, just like with any other monitoring system. Can't live without it and can't stand alerts blowing up notifications when systems go down but let's face it.. it's needed and required.
What problems is the product solving and how is that benefiting you?
Automated "Scheduled" On-call Rotations, Engaged Monitoring, Team Setup, Awesome Integrations as well. Proper teams (such as network engineering or systems engineering teams) can be held responsible for the alerts they acknowledge or miss for that matter. Without OpsGenie I would not get woken up in the middle of the night when i really needed to be. We're also able to maintain complete control without hosting it on-premise as well.
Recommendations to others considering the product:
At least "trial it". It is very feature full and can be as simplified or complex as you make it. The mobile app is also great and offers push notifications. I can get important alerts via email, sms, call, push notification, etc. It is all around a very good product and i would have a hard time telling someone to not at least try it out for their self.
OpsGenie works great for us
What do you like best about the product?
Configurability of alert groups and escalations. We were unable to set up our alerting and escalations in a way that worked for us in PagerDuty. But OpsGenie made it really easy. The Looker integration is awesome too.
What do you dislike about the product?
Sometimes the UI can be a little dense, where the item you're looking for is not where you expect it to be.
What problems is the product solving and how is that benefiting you?
Complex alerting and escalation across all levels of support, security and engineering. OpsGenie has simplified the setup of this, where it's now easy to do what we need.
OpsGenie Transition
What do you like best about the product?
Transition to OpsGenie, which involved setup of several support teams across multiple business units and multiple state and country local numbers was a breeze. As we continue to expand our 24/7 offerings the ability to setup new users, add new schedules and create new integrations is always smooth.
What do you dislike about the product?
Very little to dislike, some feature requests we have brought to OpsGenie's attention they are happy to hear and consider as future additions to product capabilities.
What problems is the product solving and how is that benefiting you?
Our previous 24/7 call provider was physically staffed and riddled with human error and frustrations. Transitioning our customers to OpsGenie was been refreshing as we have gotten nothing but positive feedback on the ability to connect with us quickly no matter the time of day.
OpsGenie increased our alert response times expoentially
What do you like best about the product?
I love the ability to fine tune alerts allowing us to get the alerts to the right people , at the right time, via the right channels.
What do you dislike about the product?
We are unable to override volume settings on mobile alerts for iPhones
What problems is the product solving and how is that benefiting you?
the Voice and mobile alerts, and mobile acknowledge allow me to hold NOC team members accountable to SLAs
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