Jira Service Management
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Great system. Just a shame we have to use it :)
What do you like best about the product?
Really like the mobile app. Ability to override DND mode on android devices.
What do you dislike about the product?
Microsoft Teams integration is not as good as the slack one. Although that may be more of a limitations of teams.
What problems is the product solving and how is that benefiting you?
General monitoring for our system. It gives alot of insight into the health of our app.
Recommendations to others considering the product:
Much better to implement with android phones than apple ones.
An easy to use and reliable on-call tool.
What do you like best about the product?
I love how easy it is to send alerts and define new ones programatically. De-duplication is also great.
What do you dislike about the product?
I struggle with the UX on mobile sometimes (being unable to find who is going to be on call next and adding future overrides)
What problems is the product solving and how is that benefiting you?
OpsGenie fully supports our on-call rotation and it would've been near impossible to maintain our platform up and running without it.
Best tool to track your project tasks and progress
What do you like best about the product?
Kannan, customisation.
Best tool to track your project tasks and progress.
Best tool to track your project tasks and progress.
What do you dislike about the product?
UI interface. It's improved the mobile responsive. But there is lot of scope on mobile devices responsive
What problems is the product solving and how is that benefiting you?
Using for project tasks and planning
ITSM tool for all needs
What do you like best about the product?
We primarily use it for asset management,customer portal email integration and also bug fix,.So this being a powerful customer interactive tool,we get real time updates insights about the tool every time and also the SLA ,addons for almost everything .I am able to track updates ,manages incidents service request and changes and also deploy to IT service desk.The process workflow is so simple and can be integrated with confluence for dataflow
What do you dislike about the product?
Customizing some features requires a lot of effort and also the manual needs to be updated and its kind of hard to keep track of the old service requests,fetch them and make necessary modifications and refer them.More over i cannot fetch the old requests for reference either
What problems is the product solving and how is that benefiting you?
Integrates with other tools,also very powerful and also submitting requests via customer portal in real time -simply the finest service desk tool compared to its rivals
Recommendations to others considering the product:
Workflow and editing workflow are quite similar ,the expanded use of Jira is unbelievable and simply fabulous all the time.The knowledge base and community forums support are pretty good and i completely trust them.Even the ticket prioritization makes it easier to handle.For dashboard and ticket tracking i am always on it
JIRA Service Desk
What do you like best about the product?
More or less a straightforward portal for CS. Integrates easily with Jira
What do you dislike about the product?
Nothing really jumps out at me. Maybe more out of the box features.
What problems is the product solving and how is that benefiting you?
Allowing customers to help themselves. Less manual time spent working with customers when they can find the solution themselves.
Nice UI
What do you like best about the product?
We used JIRA across many teams. It is very easy to use. The UI is intuitive.
What do you dislike about the product?
It is hard to track all the status of the bugs in a general view.
What problems is the product solving and how is that benefiting you?
Bug tracking
JIRA service desk
What do you like best about the product?
Tracking issues with team collabration all at one place .
What do you dislike about the product?
Customization available for end user are little less .
A manager or team lead should have access to create his own metrics and attributes to dig more into issue .
A manager or team lead should have access to create his own metrics and attributes to dig more into issue .
What problems is the product solving and how is that benefiting you?
track issues and effort spent . There by finding root cause and loop holes with in area of work .
Recommendations to others considering the product:
Customization should be a power to end user . things like Defining more fields if I am owner of team should be there
I can't think of an opportunity to recommend JIRA to users that haven't already been exposed.
What do you like best about the product?
The portal is easy to use and navigate. I do like the user interface.
What do you dislike about the product?
It is nice that you can create your own analytic dashboard but there are still limitations on the reporting and it is sometimes difficult to monitor tasks and capacity through the tool
What problems is the product solving and how is that benefiting you?
Documentation and reporting, high-level project monitoring
A good way to track the tasks
What do you like best about the product?
Their kanban and ability to create sub tasks
What do you dislike about the product?
The community Jira does not effectively group the stories or pages divided between different project. It makes it difficult to search
What problems is the product solving and how is that benefiting you?
It helps track the open tasks and manage the backlog items. By creating a Jira we make sure that we don't forget any item.
Recommendations to others considering the product:
It is a great tool for tracking tasks and following KanBan while working.
JIRA agile tool for application development projects
What do you like best about the product?
limitless customization options and It does have out of the box settings that are simple.
What do you dislike about the product?
Too many features that takes lot of time to understand and then project mangers do not know the concepts and cause problems for developers.
What problems is the product solving and how is that benefiting you?
Great for Agile web development teams.
Recommendations to others considering the product:
Try using this tool for your next project and make sure to PMP folks participate in JIRA training sessions or it is going to be disaster.
showing 601 - 610