Jira Service Management
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Good service desk if your are doing Agile development
What do you like best about the product?
Ties in nicely to other Atlassian products for Agile development teams
What do you dislike about the product?
Not as full featured as competitors like Zendesk, HEAT and Remedy. Reporting, BI and Analytics are good but not great.
What problems is the product solving and how is that benefiting you?
Been very successful tying our custom development activities with our help desk team.
Recommendations to others considering the product:
Good product but do a POC first so you can see how the product handles
JIRA is a savior
What do you like best about the product?
JIRA makes it very easy to manage workarounds, problems, solutions and hot fixes for our business in one easy place that can be searched by all our CSM’s
What do you dislike about the product?
Nothing, JIRA is one of the best platforms we use, it’s very easy to navigate and easy to manage
What problems is the product solving and how is that benefiting you?
Client issues, hotfixes for our software, development issues and tasks, as well as case documentation for existing issues
JIRA for our Agile Delivery Projects
What do you like best about the product?
Creating Tasks, Managing the tasks, Logging Issue, Log status of issues
Project Status
Project Status
What do you dislike about the product?
More graphical representation are required. Closed issue are not easy to find.
Too many emails for every updates.
Too many emails for every updates.
What problems is the product solving and how is that benefiting you?
Agile Delivery Approach
Perfect tool
What do you like best about the product?
Great tool for bug life cycle and ease of use
What do you dislike about the product?
Still the team need to improve the interface
What problems is the product solving and how is that benefiting you?
Bug monitoring
JIRA Service Desk
What do you like best about the product?
We are able to have a service desk for each team, that allows feature submissions and product bugs to be raised. I love that it acts as a ticket history, keeping everything neatly filed away for a rainy day.
What do you dislike about the product?
I would say that like most of JIRA, it isn't the most visually appealing. While things are customizable to an extent, it certainly doesn't match the rest of our companies internal tooling from a visual standpoint. That can make switching over to it a bit painful on the eyes.
What problems is the product solving and how is that benefiting you?
Being able to keep a running record of service tickets, project management, and an outlet for feedback.
Recommendations to others considering the product:
If you need a running record of ticketing I think that JIRA Service Desk could be a solid option.
Good ticketing system
What do you like best about the product?
I use JIRA primarily for submitting tickets. It is effective and does the job well.
What do you dislike about the product?
In the manner in which I use JIRA, I do not have any complaints.
What problems is the product solving and how is that benefiting you?
JIRA makes ticket tracking and resolution simple.
I use JIRA for Business Analysis. The whole IT team work with JIRA application.
What do you like best about the product?
Makes project, assign the task and deadlines easier.
What do you dislike about the product?
Right now in my present company we use limited JIRA as we have few licenses.
What problems is the product solving and how is that benefiting you?
Project Management
Business Analysis
QA
Business Analysis
QA
Recommendations to others considering the product:
It’s good application.
JIra Help Desk
What do you like best about the product?
Keep informed about issues that occur for employees in multiple offices
What do you dislike about the product?
Not enough information with initial notice. And too many follow up comments on tickets not assignedd to me.
What problems is the product solving and how is that benefiting you?
Employee support
Simply collaborative jira service desk
What do you like best about the product?
Modern, affordable, easy and flexible in technical terms, automated to good extent, good platform to fix incidents.
What do you dislike about the product?
Customer service and incidents templates needs to be more user friendly.
What problems is the product solving and how is that benefiting you?
Raising technical incidents as tickets and for change management.
Recommendations to others considering the product:
NA
Solid product for our ticketing and project management
What do you like best about the product?
We are using JIRA as our primary internal ticketing system and project tracker. It's been very solid and has been wonderful for keeping my team and I on track for issue resolution and project completion. The chaos has been kept to a minimum.
What do you dislike about the product?
The configuration portion can be a bit tedious. Auto Session Timeout is frustrating.
What problems is the product solving and how is that benefiting you?
We've been able to hit SLA's better having this product as our tool. Keeping our team organized with this software has even improved productivity.
showing 621 - 630