Jira Service Management
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Jira Service Desk
What do you like best about the product?
I love the email alert feature, every time I get a ticket it's being properly filtered in my different buckets, saving me hours of hard work. An email is sent as soon as the filtering is done, which is very useful. This ticketing system is highly customizable and has lots of features and cool ad-dons..
What do you dislike about the product?
I don't have anything negative to say about this ticketing system, in my opinion it doesn't have any flaws!
What problems is the product solving and how is that benefiting you?
This ticketing system is saving me hours of hard work. All my tickets are properly filtered, which allows me to concentrate on the important thing: solving problems!
Recommendations to others considering the product:
This is currently the best ticketing system on the market hands down! Do your company a favor and switch over to Jira service desk!
Jira integration for dev-ops issue resolution
What do you like best about the product?
Clean integration with other Atlassian products, makes it very easy to report, investigate and fix issues with complete transparency. Nice interface - easy to see what's going ones (some service desk software I've used in the past feels very cluttered). ITIL-ready templates available to make life easy! Flexible pricing model based on agents required.
What do you dislike about the product?
Almost too many customisation options - admin can be complicated as there is a lot to work through. Difficult to add own branding though.
Company scale causes issues too - we are a large organisation and found issues with scaling up so have moved our main ticketing to a different system (not ideal in my view!!)
Company scale causes issues too - we are a large organisation and found issues with scaling up so have moved our main ticketing to a different system (not ideal in my view!!)
What problems is the product solving and how is that benefiting you?
Full integration of Atlassian services means there is a single suite from ticket to deployment. A nice end to end process. We only trialled it for dev-ops integration but I can see how the full customer resolution package would work well too.
Recommendations to others considering the product:
Do the trial first. See the end to end capabilities and make sure it's the right fit for your company, users and the other products you need to integrate with
Simple and feature rich interface
What do you like best about the product?
I like how flexible the platform is to fit almost any service request need.
What do you dislike about the product?
It can sometimes be hard to search for the proper request category or subcategory when there are many with almost identical keywords.
What problems is the product solving and how is that benefiting you?
It's been used across our organization to fulfill numerous purposes such as ticket tracking for bug reports, change or add requests, incident reports and others. Time savings and better volume tracking are recognized benefits.
Using Jira since 2015
What do you like best about the product?
Taking the history of each and everything in the ticket is the lifesaver feature. :)
What do you dislike about the product?
Sometimes I am reading a story and selecting the text where I reach - enable the edit mode.
What problems is the product solving and how is that benefiting you?
For tracking user stories, tasks, bugs etc.
Recommendations to others considering the product:
I highly recommend JIRA to software compenies.
Great way of tracking issues for Agile-development environments
What do you like best about the product?
Easy to use and to set up. Permissions are role based and each person can have different roles in different projects. The tasks are also easy to setup on the user end.
What do you dislike about the product?
Reports are hard to understand without knowing the type beforehand. For critical-issues, there are no alerts to let the user know that their tasks is due or near due.
What problems is the product solving and how is that benefiting you?
We are mainly solving the issue of not tracking history of development. Sometimes duplicate issues showed up and we did not know that it was already solved, having everything tracked is a great way of saving time. Other benefits that are appreciated but was overlooked in the beginning was seeing the amount of work engineers are actually putting in. Before we did not know that some of the engineers would spend hours on a project even though they looked like they were always done with their work.
Recommendations to others considering the product:
Highly recommended for Agile environment. Scrum implementation is built in but for non-scrum users, there are also boards where they can simply post issues and developers/engineers can work on those at their leisure rather than a formalized scrum meeting.
One of the best help desk solutions on the marketplace!
What do you like best about the product?
JIRA Service Desk is a straightforward software solution that helps teams in terms of tracking issues such as software bugs and the pathway in resolving them. It's not the best looking tool in terms of user interface.
What do you dislike about the product?
Beginners will struggle with finding their way around at first. Technically adept users will have a much easier time navigating their way around in using and interacting with this software.
What problems is the product solving and how is that benefiting you?
It's great for helpdesk solution support especially when there are multiple stakeholders involved. If there are multiple clients, each client can be assigned a user ID and all instances and issues within their environment can be tracked and resolved independently of the rest.
Recommendations to others considering the product:
It's backed by Atlassian which offers a robust set of updates, innovations, and support.
Excellent Project Management
What do you like best about the product?
I love how Jira organizes projects and integrates with Salesforce.
What do you dislike about the product?
Nothing yet. Thanks for a great product!
What problems is the product solving and how is that benefiting you?
Jira keeps projects organized and allows teams to collaborate with real-time comments and data.
One of the top workflow sulotions out there
What do you like best about the product?
I like the way that I am able to customize the tool to my needs, currently handling specific type of issues that I am able to tag, create queries, provide updates and combine with some of the other tools that we have in placed. This has been very effective in the handling of cases for the company.
What do you dislike about the product?
The handling of a large database of users has shown some issues, specially when providing access to different domains that are not particularly interconnected.
What problems is the product solving and how is that benefiting you?
In a large consumer company that provide a sofrware solution, some of the problems that can arise with multiple servers, thousands of clients, Jira provides a valuable tool in the handling of internal cases that come from some of these large companies that we have as consumers.
This provides a windows to all of our employees, front line support, tech support, developer & engineers to report and track of the issues we encountered.
This provides a windows to all of our employees, front line support, tech support, developer & engineers to report and track of the issues we encountered.
Recommendations to others considering the product:
Each use that you do for the application is going to be unique to your necessities, however the core use is going to be standard. The fact that you will have freedom to use the company API's will make it unique and give you the freedom to customize to your needs.
One of the best tools for service management
What do you like best about the product?
I like the ease of use. How it integrates with other Atlassian products like JIRA, bitbucket, Hipchat, etc. It makes it simple to see the flow of events regarding a ticket. How it originated, how it was worked upon and how it was resolved
What do you dislike about the product?
Nothing really. It's difficult to not like Atlassian products. They just make it so easy to work with their products
What problems is the product solving and how is that benefiting you?
We're managing service desk solutions for our customers where tickets can be created either manually or automatically and then assigned to the on-shift personnel easily.
Recommendations to others considering the product:
Just keep up the good work and keep on adding value-added features and integration with other services. The pricing could be decreased to appeal more customers I think.
JIRA Service Desk is awesome for building nice product.
What do you like best about the product?
It provides awesome features for bug tracking and building the awesome product. Awesome development api provided in JIRA for third party integration.
What do you dislike about the product?
I did not found any dislikes for JIRA, but yes they should increase their downtime which happens to me sometimes.
What problems is the product solving and how is that benefiting you?
Software development
Recommendations to others considering the product:
I will be recommended to you use JIRA for your software development, If you really want to build awesome product.
showing 631 - 640