Jira Service Management
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ba
What do you like best about the product?
it is easy to use software and use it on a daily base
What do you dislike about the product?
there is nothing to dislike about service desk
What problems is the product solving and how is that benefiting you?
using it for all the request like bug fixes, enactments. it is a very helpful as it solves a lot of emails going back and forth.
Recommendations to others considering the product:
its a good software
The tool seems fine but unstable when accessing from outside the company's VPN
What do you like best about the product?
The flexibility of quickly finding what I need to see.
What do you dislike about the product?
How unstable it gets when I'm using it from outside the company's VPN. In my case the company only allows to access it when inside the company's network, but since consultants like me are constantly outside on the field, they created a way of making it available externally but it's very unstable. Not sure where this limitation is on this case.
What problems is the product solving and how is that benefiting you?
Being able to easily see how is involved in issues and proposing solutions.
A trustworthy and complete package for project management
What do you like best about the product?
JIRA Service Desk is a hosted service desk platform developed by Atlassian.JIRA service desk is primarily deployed as a software development issue tracking tool by many software companies and has proven to be effective in identifying and tracking software bugs and their location
What do you dislike about the product?
I couldn't spot anything bad with this tool. But I did realize that it can be twice as powerful when collaborating with an analytic tool for performance stats and productivity reports for each member of the team
What problems is the product solving and how is that benefiting you?
We've fully adopted Agile within our project. The tool did a spectacular job in in pointing us to such direction. Its workflow functionality allows us to involve individuals in terms of phases and per need.
Recommendations to others considering the product:
No recomondations
Customer Friendly and Intuitive
What do you like best about the product?
JIRA is intuitive and flexible and thats why I love using it. JIRA makes it incredibly easy to stand-up your environment without a lot of overhead and the complexities of some of their competitors. It has a lot of built-in functionality.
What do you dislike about the product?
A consequence of the intuitive and easy to use front end is that in some cases you get more than you need. Additionally the administration can become overwhelming in a large enterprise if you don't have standardized processes. The number notifications can sometimes be a bit much, too many emails from the system often leads to customers ignoring them
What problems is the product solving and how is that benefiting you?
JIRA has been implemented to allow our customers to submit and track requests. It far surpasses managing a mailbox as we had done in the past. It allows us to grab metrics and keeps us accountable to our customers. It has allowed customers to see the updates without having to follow-up with a trail of untracked emails.
Recommendations to others considering the product:
Its worth the ROI for time savings alone
Great tracking tool
What do you like best about the product?
Jira Service Desk is an awesome software development issue tracking tool to keep track of the software bugs, features, user stories etc. It's got a user friendly platform.
What do you dislike about the product?
It needs some improvements on the voting system.
What problems is the product solving and how is that benefiting you?
The business problmes resolved are for software development .
Excellent tracking tool
What do you like best about the product?
The best thing with Jira is the versatility, I can create change management and scrum workflows in the same app
What do you dislike about the product?
Sometimes it is complex to use, especially by people who doesn't get what is is capable of.
What problems is the product solving and how is that benefiting you?
The primary purpose is to coordinate the work of engineers across 10 time zones.
Good PM Software
What do you like best about the product?
Easy to set up Jira covers all the basics you need for project management.
What do you dislike about the product?
Only has more basic PM functions. Not as good for waterfall methodology, yet...
What problems is the product solving and how is that benefiting you?
Implementing an e-commerce solution.
Excellent servicing/reporting tool
What do you like best about the product?
Our organization uses JIRA for sprint activity tracking.
It is an excellent tool for reporting during weekly sprints.
It is an excellent tool for reporting during weekly sprints.
What do you dislike about the product?
Navigation a little challenging at first but one can get used to it.
What problems is the product solving and how is that benefiting you?
Transparency in reporting, status updates, weekly sprint tracking, backlog refinement,
Recommendations to others considering the product:
Don't get overwhelmed.
Atlassian is doing something right here.
Atlassian is doing something right here.
Jira - SCRUP made compplicated
What do you like best about the product?
It is a great to measure productivity and manage projects if you know how to use it.
What do you dislike about the product?
There is a huge ramp up. User needs a lot of time to get used to its vigorous and robust feature set.
What problems is the product solving and how is that benefiting you?
Agile development, project management, productivity charts. Once trained on JIRA teams will find value in the analytics it provides. Its an especially good tool for project managers and large teams.
Jira review
What do you like best about the product?
Jira is a great way for my company to manage projects.
What do you dislike about the product?
the UI can allowing access and groups in AD is a bit clunky. It is very easy to get an email address blacklisted on Jira's end.
What problems is the product solving and how is that benefiting you?
Project management
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