Jira Service Management
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Jira user
What do you like best about the product?
Almost all of it's project management features
What do you dislike about the product?
The organization in the dashboard could be better
What problems is the product solving and how is that benefiting you?
Project management
Recommendations to others considering the product:
Definitely use it for project management
A wealth of Options
What do you like best about the product?
It has so many options to enable easy control of projects and tasks
What do you dislike about the product?
Half of the options seem unimportant or not needed so seems cluttered
What problems is the product solving and how is that benefiting you?
IT related task tracking and ticket logging
Recommendations to others considering the product:
Do some initial training as the wealth of options can seem over whelming at first
Great service desk if you're in the Atlassian stack
What do you like best about the product?
Since we use JIRA for asset tracking & project management, it's great to be able to link issues with service desk tickets. When you use confluence, you can also link tickets to help desk articles and have them automatically populate in the portal as suggestions when submitting a ticket.
What do you dislike about the product?
It requires a lot of configuration to setup. There is no customizable URL for the user portal. This is geared towards JIRA experts.
What problems is the product solving and how is that benefiting you?
It is very inexpensive to use JIRA Service desk compared to other service desk offerings. Because it is incredibly customizable, we can get good reporting on issue types.
Recommendations to others considering the product:
Worth a look if you are using JIRA.
great for project management/software development
What do you like best about the product?
It's really easy to keep track of issues. Most of the categories you would want to track or sort by are already pre-populated. It's part of a larger suite of Atlassian products you might use. The autonotifications help with communication between a large, spread-out team.
What do you dislike about the product?
There was a bit of a learning curve...I would say nothing is really intuitive. Once you get into more advanced stuff, like custom fields or managing content, it's even worse. We hit rate limits with the cloud API, which was really annoying. It seems like there should be something to notify/warn you. The search feature is god awful...if you're in a project, generally you want the search to be limited to your project. Wish you could search inside the code repo...I think that feature is in beta.
What problems is the product solving and how is that benefiting you?
Problems coordinating, documenting issues, tracking other information related to those issues, communicating when stuff is completed and/or passing the ball to the next person. This software makes that really easy.
Recommendations to others considering the product:
Try it out first...maybe even get a demo. Figuring out this software on your own is really painful.
Best tool to track your and your team's progress
What do you like best about the product?
Simple, intuitive yet powerful tool. Lots of customization and integration options.
What do you dislike about the product?
There is nothing to dislike. It has really great features.
What problems is the product solving and how is that benefiting you?
Provides the ability to keep a track of the issues and also track the progress of an employee/ team
Recommendations to others considering the product:
Best tool out there in my opinion. Try playing around with it to know more.
JIRA Service Desk
What do you like best about the product?
Ease of use, assigning tasks, changing status
What do you dislike about the product?
The filters are not impressive. It takes a long time to create queries.
What problems is the product solving and how is that benefiting you?
Challenging to learn for some one who has not worked on this before
User-friendly intrface, huge potential
What do you like best about the product?
Its user friendly interface and its customizability
What do you dislike about the product?
It can be unwieldy if too many add-ons are installed
What problems is the product solving and how is that benefiting you?
Putting in requests to IT
Ticketing Tool
What do you like best about the product?
The System Dashboard is very useful for seeing cases that you have created. Also, this tool is super easy to track and comment on.
What do you dislike about the product?
I do not like the search functionality. It is really all over the place. Not always easy to search. Too many filters. The user interface is wonky.
What problems is the product solving and how is that benefiting you?
Submitting IT tickets to Engineering team.
Recommendations to others considering the product:
There is a learning curve but pretty east to utilize.
Yira works well in a Small environment
What do you like best about the product?
Yira has measurable Sprints and reporting mechanism.
What do you dislike about the product?
At times you lose track of where you are or were.....not as friendly as I thought, maybe it needs to have the correct audience since I'm in the Technical area and not so much in the Admin area.
What problems is the product solving and how is that benefiting you?
Scheduling Project Sprints/Progress
Recommendations to others considering the product:
At this time, we're trying to evaluate all requirements
Good service desk if your are doing Agile development
What do you like best about the product?
Ties in nicely to other Atlassian products for Agile development teams
What do you dislike about the product?
Not as full featured as competitors like Zendesk, HEAT and Remedy. Reporting, BI and Analytics are good but not great.
What problems is the product solving and how is that benefiting you?
Been very successful tying our custom development activities with our help desk team.
Recommendations to others considering the product:
Good product but do a POC first so you can see how the product handles
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