Jira Service Management
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Very efficient for ticketing
What do you like best about the product?
JIRA has a very robust and customizable workflow. Workflow can be designed graphically.
What do you dislike about the product?
JIRA is very hard to set up initially. Deviation from default configuration will lead to mess ups.
What problems is the product solving and how is that benefiting you?
Release management and reporting has been important features solved by JIRA
Jira
What do you like best about the product?
It is a fairly robust solution to managing lots of tasks
What do you dislike about the product?
Can be confusing the more boards you have and can be difficult to figure out how to do certain things
What problems is the product solving and how is that benefiting you?
Managing lots of tasks to be completed and agile process tracking
Recommendations to others considering the product:
Depending on your implementation it can be complex and robust with all that you require or extremely simple.
Good for basic support
What do you like best about the product?
Service Desk is good for managing queues of requests and I really like the knowledge base integration for quickly and easily responding to requestors with information that answers there questions or lets them know how to resolve their problem on their own.
What do you dislike about the product?
Moving issues between Service Desk and Jira projects doesn't always work as expected. With the current implementation at our company I can't move issues to a different service desk if someone logs their issue on the wrong one.
What problems is the product solving and how is that benefiting you?
It has eliminated email requests and makes it clearer the status of requests.
Easy to use and very user friendly
What do you like best about the product?
I like how it links tickets together in different projects. It will also link inside comments or descriptions making moving between tickets very easily. I also like that it supports special formatting to give clean looks. Having the ability to add bullet points and bold text along with increasing font size is very appreciated.
What do you dislike about the product?
Not a fan of the all the emails received. I had to create an email folder as there are turns of emails that can get sent throughout the week. I know I can untag myself and unwatch - but it gives daily reminders for items you are assigned to and really seems pointless. Following meetings, I know what items are in my court and my responsibility to move forward.
What problems is the product solving and how is that benefiting you?
It tracks everything. From new features, to stories, to defects and everything else. It allows all tickets to be inside one system.
Jira review
What do you like best about the product?
Use it for project management,charge backs, collaboration and time management.
What do you dislike about the product?
No dislikes for this product, it works exactly for what we need it for and how we use it!
What problems is the product solving and how is that benefiting you?
project management,charge backs, collaboration and time management.
Great Service Desk Product
What do you like best about the product?
The customizability and ease of use makes JIRA my favorite support portal.
What do you dislike about the product?
Some configuration changes can be a little complicate to make.
What problems is the product solving and how is that benefiting you?
We use this as a support portal as well as to manage assets and contracts.
JIRA Tool is amazing
What do you like best about the product?
Easy to monitor sprint tasks to match the schedule.
Perfect tool for sprint planing
Perfect tool for sprint planing
What do you dislike about the product?
So far no disliking.
Product is doing good.
Product is doing good.
What problems is the product solving and how is that benefiting you?
Confluence is best feature. Which is the solving our max business problems
Good tool for agile development
What do you like best about the product?
Good Workflow
Easy to search
Good JQL support. Easy to search with the query
Able to link with Github
Able to link with jenkins
easy to write epics and stories
Good apps for mobiles
Easy to search
Good JQL support. Easy to search with the query
Able to link with Github
Able to link with jenkins
easy to write epics and stories
Good apps for mobiles
What do you dislike about the product?
Initial start will be little the difficult one.
We need little training to start to use the software.
It would good to have proper error messages
We need little training to start to use the software.
It would good to have proper error messages
What problems is the product solving and how is that benefiting you?
It suited for agile development and easy to track
Easy to create dashboards for our development to get the status
Easy to create dashboards for our development to get the status
Recommendations to others considering the product:
It is good for support, DevOps. Good for ticket management
Good at tracking user stories, tasks, and support tickets
What do you like best about the product?
Easy to compartmentalize tickets for various projects to keep things tidy
What do you dislike about the product?
Some of the UI is unintuitive and therefore frustrating to end users
What problems is the product solving and how is that benefiting you?
Support ticket tracking, help desk, scrum user stories, task logging.
Amazing for agile pojects.
What do you like best about the product?
Keeping the darg and drop cards functionality and make sure the integeration with third parties is smooth
What do you dislike about the product?
The display if the board has too many tickets
What problems is the product solving and how is that benefiting you?
Wuick turnaround of customized software deployment.
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