Jira Service Management
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usefull service for QA teams
What do you like best about the product?
I like collaboration features. Easy of use. You can setup your workflow.
What do you dislike about the product?
Nothing. You can setup Jira however you want.
What problems is the product solving and how is that benefiting you?
Collaboration between different teams
Great Tool
What do you like best about the product?
I really enjoy the ability to drag and drop documents, the ability to tag others in comments, when comments tag your name an email is sent, and the ability to organize in a "Kanbon-like" format. I also really enjoy the feature where you can tag a JIRA item to a similar JIRA item.
What do you dislike about the product?
I dislike how there's not a way to easily view or compile various projects in various stages in a more visual way (trend lines, bar graphs, etc.) to compare and see progress. I also dislike how the backlog can easily becoming not manageable. I think it might be useful to have feature that indicates how long something has been in a backlog.
What problems is the product solving and how is that benefiting you?
There are multiple business problems we are solving with JIRA Service Desk. It has helped with having one area where tickets are stored as well as documentation and project updates. It eliminates clutter due to emails and helps with working in a quicker and more level way while on a non co-located team.
Recommendations to others considering the product:
Creating a process for how everybody is to use JIRA up front would help with overall efficiency. Some people may favor certain features and others might also not be as thorough. Therefore by having fields that are required would help JIRA be fully optimized for project work.
Jira Service Desk
What do you like best about the product?
Very easy to set up multiple service desks withing a company.
What do you dislike about the product?
Need to make sure the users have permisions. For e.g. I can tag a user with @ and send a response. That user will never get an email if he is does not have permission to the service desk and I am not warned that the person does not have permission
What problems is the product solving and how is that benefiting you?
Set up service desks for multiple departments
Recommendations to others considering the product:
Definitely recommend, very easy to use and set up
Highly efficient Ticket system for DevOps when operating on Agile Mehothodology
What do you like best about the product?
Integration with other JIRA software and Altassian products like Confluence,
Helps IT and Dev teams to seamlessly communicate
Helps IT and Dev teams to seamlessly communicate
What do you dislike about the product?
Had to link to Confluence every time to document.
Ticket can be created only online.
Ticket can be created only online.
What problems is the product solving and how is that benefiting you?
DevOps with Dev Team, Incident Management
Recommendations to others considering the product:
When using other Atlassian products, its best to integrate JIRA service desk.
Excellent tool for planning and bug tracking
What do you like best about the product?
The best part of JIRA is estimation and logging of hours by users. This way at the end of project we can accurate track hours and can improve on it.
What do you dislike about the product?
The UI can be improved a bit and can be migrated to latest standards
What problems is the product solving and how is that benefiting you?
-Planning
-Project Management
-Project execution
-Bug tracking
-UAT issues
-Closure
-Project Management
-Project execution
-Bug tracking
-UAT issues
-Closure
Recommendations to others considering the product:
Yes. Recommend
It is good tool to track stories, agile method
What do you like best about the product?
I like stories and test management and agile methodologies. We do our daily scrum with help of jira
What do you dislike about the product?
No workflow, missing integration with outlook
What problems is the product solving and how is that benefiting you?
Agile methodologies
Great for the Professional Programmer
What do you like best about the product?
I like the detail and the way you can break each issue into smaller "sub-issues" . The granularity of JIRA was fantastic. Also how it tied into subversion and you could track time right from GIT
What do you dislike about the product?
It can be a bit overwhelming at first. but the curve drops off pretty quickly
What problems is the product solving and how is that benefiting you?
We use it for internal IT programming bug tracking. Our testers used this platform to track bugs and then assign them to developers.
Recommendations to others considering the product:
Just pull the trigger, your developers will probably fall in love with it.
Excellent Bug tracking tool
What do you like best about the product?
after using bugzilla and some inhouse tools using Jira for bug tracking is a feature rich experience.
What do you dislike about the product?
People will keep asking for more difficult schemas :)
What problems is the product solving and how is that benefiting you?
No maintenance of in-house tools, good support from Atlassian, it can integrate easily with perforce, git etc
JIRA Service Desk is not a PM tool, it's much more
What do you like best about the product?
Ticket Management robust feature allows you to create a request , which is then worked on by your internal dev team. Requests can come from an email or an electronic form submitted through the customer portal. Every issue in Jira Service Desk has a lifecycle with simple statuses with with easy workflows for the end user.
What do you dislike about the product?
Not so mature in terms of reporting, automatic queue, and measuring KPIs related to work efficiency , etc.
What problems is the product solving and how is that benefiting you?
Great overview of open tasks with our dev teams. Extremely helpful to keep track of sprints with very little training needed.
Recommendations to others considering the product:
Improving project /issues reporting
JIRA Service Desk Review
What do you like best about the product?
JIRA Service Desk is very easy integrate and helps us solve issues faster.
What do you dislike about the product?
Lacks the desired social media presence.
What problems is the product solving and how is that benefiting you?
Helps us collaborate and solve difficult help desk tickets.
Recommendations to others considering the product:
This product if very affordable. I would highly recommend it.
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