Jira Service Management
AtlassianExternal reviews
933 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Does the job but doesn't excel
What do you like best about the product?
Team sheduling (with temporary reassignments), lots of plugins
What do you dislike about the product?
Would like to have a better alert panel with in-your-face status and severity. I. e. clear color indications visible from across the room.
What problems is the product solving and how is that benefiting you?
Transitioning to Opsgenie as primary on-call tool for scheduling and alerting
Opsgenie made us happy again
What do you like best about the product?
We are a company who is growing fast and our alerts system wasn't able to keep up. Opsgenie has a system that reasonably easy to implement and has made our department much happier with me.
What do you dislike about the product?
I say reasonably easy, but making it work with our specific needs took a lot of learning and creativity. In the end it works though
What problems is the product solving and how is that benefiting you?
We were able to implement on-call hours. For the past 5 years, I've been on-call
Best tool to track your project tasks and progress
What do you like best about the product?
Kannan, customisation.
Best tool to track your project tasks and progress.
Best tool to track your project tasks and progress.
What do you dislike about the product?
UI interface. It's improved the mobile responsive. But there is lot of scope on mobile devices responsive
What problems is the product solving and how is that benefiting you?
Using for project tasks and planning
JIRA Service Desk
What do you like best about the product?
More or less a straightforward portal for CS. Integrates easily with Jira
What do you dislike about the product?
Nothing really jumps out at me. Maybe more out of the box features.
What problems is the product solving and how is that benefiting you?
Allowing customers to help themselves. Less manual time spent working with customers when they can find the solution themselves.
Nice UI
What do you like best about the product?
We used JIRA across many teams. It is very easy to use. The UI is intuitive.
What do you dislike about the product?
It is hard to track all the status of the bugs in a general view.
What problems is the product solving and how is that benefiting you?
Bug tracking
a great integration platform for service desk
What do you like best about the product?
there are a lot of platforms for the service desk requirements but when it comes to jira service desk, it is very simple to use. It connects your customers with the development team of yours helping them to resolve issues more quickly and efficiently. You can track time taken to address a particular ticket from the time a customer made a service requests to its actual execution. The email notifications are great to both the customers and the team associated with it.
What do you dislike about the product?
There is not much knowledge base on the service desk in the community. The free trail is fully functional but a community support would be great. The integration of service desk with your web portal is sometimes tricky.
What problems is the product solving and how is that benefiting you?
The customers can get real time updates with the help of notification on the service request that they have made. The collaboration feature is nice as well. You can do automation of the tickets and conducts reviews based on the performance metrics. The Atlassian Confluence has a good knowledgebase on the service desk. There is a customer portal as well which helps the customers to keep track of their various requests. The service desk also integrated very nicely with other Atlassian products such as marketplace and hipchat.
Recommendations to others considering the product:
There should be a good knowledge base on the community. Also there should be more detailed documentation on the integration with a custom web portal. Sometimes it becomes difficult to get technical integration information which often results in data not getting displayed in third party websites.
A wealth of Options
What do you like best about the product?
It has so many options to enable easy control of projects and tasks
What do you dislike about the product?
Half of the options seem unimportant or not needed so seems cluttered
What problems is the product solving and how is that benefiting you?
IT related task tracking and ticket logging
Recommendations to others considering the product:
Do some initial training as the wealth of options can seem over whelming at first
Yira works well in a Small environment
What do you like best about the product?
Yira has measurable Sprints and reporting mechanism.
What do you dislike about the product?
At times you lose track of where you are or were.....not as friendly as I thought, maybe it needs to have the correct audience since I'm in the Technical area and not so much in the Admin area.
What problems is the product solving and how is that benefiting you?
Scheduling Project Sprints/Progress
Recommendations to others considering the product:
At this time, we're trying to evaluate all requirements
Good service desk if your are doing Agile development
What do you like best about the product?
Ties in nicely to other Atlassian products for Agile development teams
What do you dislike about the product?
Not as full featured as competitors like Zendesk, HEAT and Remedy. Reporting, BI and Analytics are good but not great.
What problems is the product solving and how is that benefiting you?
Been very successful tying our custom development activities with our help desk team.
Recommendations to others considering the product:
Good product but do a POC first so you can see how the product handles
JIra Help Desk
What do you like best about the product?
Keep informed about issues that occur for employees in multiple offices
What do you dislike about the product?
Not enough information with initial notice. And too many follow up comments on tickets not assignedd to me.
What problems is the product solving and how is that benefiting you?
Employee support
showing 61 - 70