Jira Service Management
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Jira Service Management Review
What do you like best about the product?
It is a legacy system in today's time and easy to find resources during issues or when clarity isn't there for using it.
What do you dislike about the product?
It's very elaborate and you constantly have to learn new thhgs
What problems is the product solving and how is that benefiting you?
Slow systems
Jira service desk management
What do you like best about the product?
The onboarding process, the ticket navigation panel and the way it built for each department. It facilitates a lot of opportunity and process.
What do you dislike about the product?
The client base web page. It's too lame.
What problems is the product solving and how is that benefiting you?
It really good at showing and notifying the SLA.
All good
What do you like best about the product?
Connecting with client in real time and resolution of issue.
What do you dislike about the product?
All good, there is no such issue ryt now
What problems is the product solving and how is that benefiting you?
To mangement of Project
Jira is useful if my manager response is fast
What do you like best about the product?
Regarding jira, whenever we are working on the case and need any update or approval we career jira ticket, once the ticket assign to my manager it's easy for them to understand the salary and approve the ticket.
What do you dislike about the product?
Here in jira service response is always be slow i don't know the reason or may be because of man power.
What problems is the product solving and how is that benefiting you?
Yes it will very helpful, such as password reset, approvals.
It's very useful in terms of managing the task project finalization and getting things done
What do you like best about the product?
Jira service ticketing tool, Jira service management it's help a lot to track the task completion and team productiveness.
What do you dislike about the product?
Not able to do customisation at individual level.
What problems is the product solving and how is that benefiting you?
Team Task completion, productivity checking, one place for all task
Efficient Project Tracking with Jira
What do you like best about the product?
I like how Jira Service Management streamlines IT requests with customizable workflows, real-time tracking, and seamless integration with Confluence and other Atlassian tools.
What do you dislike about the product?
The interface can feel overwhelming for new users, and customizing workflows sometimes requires technical expertise or admin support.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us manage IT support tickets, prioritize incidents, and track SLAs effectively. This improves team accountability, response times, and overall service delivery.
Jira is a good tool for service management
What do you like best about the product?
What I like best about Jira Service Management is how it seamlessly bridges the gap between IT operations and development teams. Its integration with Jira Software allows for real-time collaboration, faster incident resolution, and greater visibility across the full issue lifecycle. The customizable workflows, SLAs, and automation rules make it highly adaptable to different team needs — which boosts both efficiency and accountability. As someone who values structured yet flexible systems, I find it incredibly powerful for managing service requests, change approvals, and problem tracking in one place.
What do you dislike about the product?
One limitation I’ve experienced with Jira Service Management is that while it’s very powerful and customizable, the initial setup and configuration can be quite complex—especially for teams without prior experience. Customizing workflows, setting up automation, and managing permissions can require a steep learning curve. Additionally, as the number of projects and issues grows, performance and usability can sometimes be affected without proper maintenance. That said, once it’s well configured, it becomes a very robust and efficient tool.”
What problems is the product solving and how is that benefiting you?
Jira Service Management helps solve the challenge of managing high volumes of service requests, incidents, and changes in a structured, trackable way. It centralizes communication between support teams and end users, ensuring requests are prioritized based on SLAs and routed to the right teams quickly. For me, this means better visibility into workloads, faster resolution times, and fewer missed or duplicate tickets. Automation and knowledge base integration also reduce repetitive work, allowing us to focus more on complex issues and improving user satisfaction.”
I have worked with Jira for more than 3 years now
What do you like best about the product?
The project management becomes easy. We get all the updates, development aligned properly so that we get of overview of how everything is going.
Easy to manage and wasy to use.
Easy to manage and wasy to use.
What do you dislike about the product?
Nothing as of now but it can be more optimized and also AI can be included integrated so that it makes it more fast
What problems is the product solving and how is that benefiting you?
Managing the bugs and the development work is easily trackable.
Jira Service management is best ITSM Tool.
What do you like best about the product?
One of the top advantages is how tightly JSM integrates with Jira Software. It enables DevOps, IT and support teams to work in a shared environment, enhancing visibility and collaboration between development and operations.
Developers can easily view, prioritize, and act on incidents raised by support or ops.
Change requests link directly to code repositories, CI/CD pipelines and deployment tracking.
Developers can easily view, prioritize, and act on incidents raised by support or ops.
Change requests link directly to code repositories, CI/CD pipelines and deployment tracking.
What do you dislike about the product?
Complex Configuration and Learning Curve
JSM’s flexibility often comes at the cost of complexity.
Initial setup (especially for SLAs, workflows, approvals, automation, and request types) can be overwhelming for new admins.
It requires understanding Jira’s core architecture—issues, schemes, custom fields, permissions, etc.—which isn't intuitive for non-technical users.
Users without prior Jira experience may find the UI and terminology (like “issues,” “projects,” and “queues”) confusing.
JSM’s flexibility often comes at the cost of complexity.
Initial setup (especially for SLAs, workflows, approvals, automation, and request types) can be overwhelming for new admins.
It requires understanding Jira’s core architecture—issues, schemes, custom fields, permissions, etc.—which isn't intuitive for non-technical users.
Users without prior Jira experience may find the UI and terminology (like “issues,” “projects,” and “queues”) confusing.
What problems is the product solving and how is that benefiting you?
Jira Service Management (JSM) is designed to solve a wide array of problems related to IT Service Management (ITSM), DevOps collaboration, and cross-functional service delivery. Here’s a breakdown of the problems it solves and the benefits it delivers, particularly for organizations that are scaling or embracing agile practices.
Jira is a smart tool for tracking tasks, managing teams, and boosting project efficiency.
What do you like best about the product?
its seamless integration with other Atlassian tools, customizable workflows, and real-time tracking that makes handling IT requests and incidents fast and efficient.
What do you dislike about the product?
setup and customisation can take time...
What problems is the product solving and how is that benefiting you?
It helps us manage customer issues and internal IT requests in one place. Earlier, things were all over the place emails, messages, calls now everything is tracked properly. It saves time, keeps the team updated, and makes sure no request is missed. Very helpful for daily work and smooth coordination.
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