Jira Service Management
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Best Application status tracking system.
What do you like best about the product?
There would be nothing that any one will not like about this application.
What do you dislike about the product?
There would be nothing that any one will not like about this application.
What problems is the product solving and how is that benefiting you?
We use this to track our application status and also defects that are created by the business users and quality analysts.
Issue tracker and custom workflow
What do you like best about the product?
Dashboard can be customize to individual team and role. It supports a great number of gadgets which can be added to the dashboard. Queries or filters can be customize and more flexible unlike widgets in Service Now. Workflow and rules can be automated to automatically transition issues based on action.
What do you dislike about the product?
Some gadgets are built by third party and may reach end of lifecycle support. Therefore, upgrading JIRA to the next release might loose some of your favorite plugin making the upgrade process more complicated i.e. migrate to another gadget, purchase support license (increase cost), rebuild widget and dashboard. If the email notification scheme not setup properly, user might get spam with emails if they are not able to manage their inbox properly and might miss critical updates and mentions.
What problems is the product solving and how is that benefiting you?
We are using JIRA for incident management, change management, time tracking and software development.
Jira : A versatile Ops and Progrject management
What do you like best about the product?
Jira is simple to use and very configurable. This means a team of 2 persons to team of 1000 can use it for their service, operation or project management. Its fast, easy to use and intuitive yet powerful with lots of in build reporting and custom plugins
What do you dislike about the product?
Because its a versatile tool, It may be difficult for smaller teams to fully utilize its potential. Also the rules may be configurable but not out of the box
What problems is the product solving and how is that benefiting you?
Incident and Problem management to Requirement to QA. Using this whole development and operation picture can be shown in one dashboard
Service Desk integration with JIRA Software
What do you like best about the product?
Ability for everyone in IT to use the same software for tracking tickets. Easily assign issues/tickets to other team members when needed.
What do you dislike about the product?
Have to create sub task to involve multiple teams
What problems is the product solving and how is that benefiting you?
Have a single software for all IT and end users to interact with.
Jira is too complicated
What do you like best about the product?
I like the user interface for Jira but that is it. The sidebar and top navigations are nice and things are pretty clean.
What do you dislike about the product?
Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you can delete easily and other things you can not.
What problems is the product solving and how is that benefiting you?
Software development Life Cycle
Recommendations to others considering the product:
Please make the out of the box application easy and simple.
Jira for tracking testing efforts for EHR go live
What do you like best about the product?
Jira has been a great addition to our EHR go live to assist in tracking testing efforts. If used correctly , it really has quite a bit if functionality, from creating multiple different projects with different options, and offering many different ways to display data.
What do you dislike about the product?
Not being able to attach/link test scripts In Excel to the website.
What problems is the product solving and how is that benefiting you?
Solving ways to efficiently track testing efforts for a major electronic record go live at a large healthcare organization.
JIRA Review
What do you like best about the product?
Tracking of Work in JIRA
Sprint planning
Sprint planning
What do you dislike about the product?
None that i can think about. It currently meets all our desired requirements.
What problems is the product solving and how is that benefiting you?
Work Assignment, Tracking
it works
What do you like best about the product?
easy to see service requests and updates.
What do you dislike about the product?
software sometimes buggy. you don't get notifications as expected when following certain work flows.
What problems is the product solving and how is that benefiting you?
keeping track of problems and task management.
Jira review
What do you like best about the product?
Jura is goid for management of peoject life cycle and task assignment
What do you dislike about the product?
Initally had difficulty in understanding and usage
What problems is the product solving and how is that benefiting you?
Project management, managing tasks, bug etc
Jire is ok at best
What do you like best about the product?
Jira I an overcomplicated CS software with many features most CSR's don't want or need.
What do you dislike about the product?
Overly complex, it has way too many feature that your average customer service representative does not need or want
What problems is the product solving and how is that benefiting you?
Answer problems, concerns and requests
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