Jira Service Management
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The best ticketing tool ever.
What do you like best about the product?
The way one can track work and link it with code changes, I really love the automatic integration of jira and confluence and when clubbed with hipchat these platforms are no longer like different things. They are just the same thing. It is really helpful in tracking the progress of any things some one needs to work on. I am using Jira every day to log the work I am doing and the fox enhancement stories of anything I work on and Jira is a great tool and very easy to do such things and apart from that one can track the work logs even up to accuracy of one minute so my manager now knows what exactly I am doing and really reduce time wasted in daily sync calls meetings and stuff like this.
What do you dislike about the product?
There is nothing much one can wish for in ticketing tool. How ever a better documentation and some better integration options would be great in case one need to sync jira with some other ticketing tool.
What problems is the product solving and how is that benefiting you?
Jira is really helpful in tracking the code changes and the things where the team is putting efforts. Apart from the Jira have made the job of manager way too easier.
Recommendations to others considering the product:
Yes, I would really like to say that one should consider jira as an option and specially if the firm is already using some other Atlassian product.they are just awesome together.
JIRA review
What do you like best about the product?
Very good product. Easy to use and move all the bugs to various stages.
What do you dislike about the product?
Should be more user friendly. Should make the interface more user friendly.
What problems is the product solving and how is that benefiting you?
Finding/Solving issues while testing.
Not the best but suits well
What do you like best about the product?
Out-of-the-box support with JIRA and Confluence
What do you dislike about the product?
Ugly, unpleasant UI/UX and poor Korean localization
What problems is the product solving and how is that benefiting you?
It helped a lot because we get tons of customer requests.
JIRA Support Desk makes things a lot easier by knowledgebase and ticket system connected flawlessly with JIRA.
JIRA Support Desk makes things a lot easier by knowledgebase and ticket system connected flawlessly with JIRA.
Easy to use
What do you like best about the product?
Tagging people in comments juat like FB. And the way u can keep track of items
What do you dislike about the product?
So many things can be done but not enough knowledge
What problems is the product solving and how is that benefiting you?
Incident handling
Good tool, hard to learn
What do you like best about the product?
It helps to keep all of the code changes organized by iasue. Searching for these changes can be very dynamic.
What do you dislike about the product?
Searches are difficult to use, as there is a whole new set of commands that can be used, and the manual to learn search is lengthy.
What problems is the product solving and how is that benefiting you?
It helps to provide a way for all of the code changes to be committed and stored without fear of accidentally overwriting previously committed changes.
Kira review
What do you like best about the product?
Organized my tasks, and others are alike to see task status
What do you dislike about the product?
Somthimes information overload. Side navigation bar has icons that are sometime not understandable.
What problems is the product solving and how is that benefiting you?
Organizing tasks into sprints.
Jira
What do you like best about the product?
The ability to track open issues at resolution level, ability to view historical issues for future training.
What do you dislike about the product?
Learning curve for people who don't receive an official training...
What problems is the product solving and how is that benefiting you?
Jira helps the clients open issues or file complaints with the reporting solution and helps to allocate this issues to the corresponding department for faster resolution and efficiency
Issue Tracking for Robotics Project
What do you like best about the product?
I liked the ability to track multiple issues with the ability to rank and score each issue and task.
What do you dislike about the product?
I dislike the inability to push reminders for issues that are outstanding, or setting an SLA on the issues.
What problems is the product solving and how is that benefiting you?
We had a robotics project that included a platform implementation and a mobile app development. For the Mobile app development, we were able to list out the tasks and then respond with bugs in the software. It was great being able to use it as an issue tracking system in that manner. The second instance that we used was used as a Help Desk. In that manner, while the transparency of the work was visible, it was not a very effective help desk tool.
Recommendations to others considering the product:
It is a good product. I would recommend that when you are implementing this product that you consider what you are using it for. There are a number of differences between a help desk tool and an issue tracking tool. JIRA does a great job for issue tracking, but I would not recommend it for help desk or customer care
easy to use, all in one solution
What do you like best about the product?
Jira has done a lot of work making project tracking transparent and easy to use. it has really cut down on our meeting time and confusion since everything is stored in one place.
What do you dislike about the product?
still has some limitations, we have not been able to successfully link our test cases to each ticket. I think Atlassian is coming out with a test case repository that might be more successful than what we use.
What problems is the product solving and how is that benefiting you?
When an issue is reported you can be sure it goes into the correct queue, you can track how long it has been in the queue before being worked on, you can easily see how much of your time is being tied up on the same issue.
JIRA is a good change management tool
What do you like best about the product?
JIRA is a good change management tool, Easy to Assign Tasks. holds whole history of ticket.
Reports are very useful
Reports are very useful
What do you dislike about the product?
Integration of other systems with JIRA is little tough. if any other ticketing system is used for version control to integrate bothis a tough task
What problems is the product solving and how is that benefiting you?
We do our ticketing and bug tracking in JIRA
Recommendations to others considering the product:
NA
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