Jira Service Management
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JIRA Service desk review
What do you like best about the product?
Very easy to use and no training required either. Integrations possible with other systems easily and email notifications. Can check log and complete history in case someone changes the comments. Completely recommend.
What do you dislike about the product?
Too many emails. If you are a watcher, you get email for every change. Option to choose when to get a email would be useful.
What problems is the product solving and how is that benefiting you?
We use it as our primary ticket management service for all our requests coming through. We integrate it with our HR system to track all the migrations.
good webpage
What do you like best about the product?
JIRA provides a great one stop shop to see everything, they make your dashboard easy to use and setup. I am able to search for issues and even set up filters.
What do you dislike about the product?
The sear bar disappears as you scroll down.
What problems is the product solving and how is that benefiting you?
easy for coworkers to log in so we can all be on the same page.
Best issue tracking tool
What do you like best about the product?
This is the best issue/ticket tracking tool I have ever used. Very friendly to use.
What do you dislike about the product?
There are nothing to dislike as all functions are really useful
What problems is the product solving and how is that benefiting you?
Issue tracking
Great tool!
What do you like best about the product?
JIRA is easy to tailor to needs to business
What do you dislike about the product?
Not easy to companies with outsourced IT dept.
What problems is the product solving and how is that benefiting you?
quicker IT solutions.
Easy to use
What do you like best about the product?
Easy to manage and adjust for our needs and change workflows
What do you dislike about the product?
Usage of Sprints and Iterations, a bit confusing
What problems is the product solving and how is that benefiting you?
Development workflow, easy to see status of all work
Useful tool for client issues
What do you like best about the product?
I like that it's free to add customers and easy to integrate email processing
What do you dislike about the product?
on-prem to cloud migration is immensely painful.
What problems is the product solving and how is that benefiting you?
We are able to interact with customers and track our time and compare it to SLA requirements. Gained detailed reporting and the ability to report trends of issues.
Software for IT teams which is highly useful
What do you like best about the product?
It is easy to learn and has a self service help.
What do you dislike about the product?
It is a great product and there are no drawbacks.
What problems is the product solving and how is that benefiting you?
It is cost effective. It is easy to setup.
The Best, but very complicated
What do you like best about the product?
It allows a clear subdivision of tasks and allows it to trace optimally the progress.
What do you dislike about the product?
The portal is very complicated to configure, it takes at least a couple of weeks to find the right workflow configuration to apply.
What problems is the product solving and how is that benefiting you?
Time tracking, Clear task management
JIRA helps me stay on track
What do you like best about the product?
As someone who loves making lists, I love the layout and organization of this bulletin board-esque task manager. I like that I can set my to do items in various stages, whether thats in progress or in review. This is especially helpful for me because I am on a team that requires feedback.
What do you dislike about the product?
Sometimes, I am confused about the ways in which to tag people in comments. It's not super intuitive to figure out how to do that. I also dislike that a card doesn't directly tell you it's part of a larger story until you move it to done.
What problems is the product solving and how is that benefiting you?
We are solving problems with communication. Simply moving a task to done avoids all the back and forth of an email. It's also beneficial in helping assign tasks and keeping everyone accountable.
Great product
What do you like best about the product?
It allows us to interact with customers and keep current on issues
What do you dislike about the product?
It can log you out too soon sometimes, then information gets lost
What problems is the product solving and how is that benefiting you?
Better interaction with customers
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