Jira Service Management
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Widely used Bug Tracking tool
What do you like best about the product?
I used Jira for bug tracking and project management (Scrum) at every software development job.
What do you dislike about the product?
Not much specific. May be reducing some of its licensing fees.
What problems is the product solving and how is that benefiting you?
Bug Tracking, Scrum - agile methodology, project management
Recommendations to others considering the product:
It is widely used and accepted software.
JIRA makes tracking easier
What do you like best about the product?
Easy to learn
Multiple severity level may be tracked
Easy to relate to program
Multiple severity level may be tracked
Easy to relate to program
What do you dislike about the product?
Cost is high if more than one user
High initial investment
High initial investment
What problems is the product solving and how is that benefiting you?
Tracking bug defects and ability to relate to build
Recommendations to others considering the product:
Worth the investment and control of build releases
Jira for logging in Bugs and software installations
What do you like best about the product?
We used Jira to log Issues in our project and for new software installations.
What do you dislike about the product?
UI looks boring and needs upgrade.The UI should be more attractive.
What problems is the product solving and how is that benefiting you?
It was used for logging about new software we needed for our projects,
JIRA works for us
What do you like best about the product?
Highly customizable, great reporting and dashboard capabilities, easy to use for release management and backlog grooming.
What do you dislike about the product?
Latest version removed Excel support. Boo!
Also dont like the bulk licensing methodology. Makes it difficult to scale appropriately
Also dont like the bulk licensing methodology. Makes it difficult to scale appropriately
What problems is the product solving and how is that benefiting you?
It helps us with organization and collaboration immensely.
Recommendations to others considering the product:
Could be cost prohibitive for a mid-size company
Old School Interface, Modern Production Benefits
What do you like best about the product?
Streamlined UI. Multiple levels of support items in one package. We are supported for almost all of the support processes.
What do you dislike about the product?
Seems a little out-dated in terms of interface. There are times it is just slow. I've used a few other Service Desk apps and this one is good but not great.
What problems is the product solving and how is that benefiting you?
We can contact multiple departments with one interface. This is handy as all the tickets are in one place and others can pick up where I've left off and run as needed.
Recommendations to others considering the product:
Follows the KISS method, which is all you need to know basically.
Great tool to track bugs
What do you like best about the product?
Its a great tool to track the bugs. You know whom the ticket is assigned to and it makes it whole lot of easier
What do you dislike about the product?
Nothing as such to dislike. I like the interface and it is easy to use
What problems is the product solving and how is that benefiting you?
Bug tracking and set priorities on the assigned bugs
Using JIRA For Production Support/Enhancements for SAP
What do you like best about the product?
The ability to centralize issues, track them, and provide an audit trail of comments/statuses, etc. It also helps that you can include attachments that can always be referenced at a later date, if the creator left the company, for example.
What do you dislike about the product?
It is not always easy to search for issues (the filters are not that helpful). Additionally, some end users have complained that it is not user-friendly and requires too many fields in order to create a ticket.
What problems is the product solving and how is that benefiting you?
We're using it to track and monitor issues/new requests with SAP. The benefits we've realized include increased visibility into user issues, accountability for those resolving the issues through assigning tickets and due dates, and in turn, more timely resolution/delivery.
Good for tracking requirements and multi user experience
What do you like best about the product?
Views and ease of adding comments and notifications we get on email.
What do you dislike about the product?
Many ways of doing 1 thing- sometimes confuses user.
What problems is the product solving and how is that benefiting you?
We are using to track requirements and issues. Many people can update and view at the same time.
The best way to manage project and track time and SLA
What do you like best about the product?
can setup your workflow and move the ticket for a project in different stages
What do you dislike about the product?
if you have a project with multiple assets you have to move each single one
What problems is the product solving and how is that benefiting you?
daily production for marketing automation tools
eg email marketing campaigns, landing pages creation, nurtures , lead generations programs
we also use it for our internal IT management , we send tickets to IT if something isn't working
eg email marketing campaigns, landing pages creation, nurtures , lead generations programs
we also use it for our internal IT management , we send tickets to IT if something isn't working
JIRA - managing bugs
What do you like best about the product?
It's easy to communicate within comments and there is high visibility across all teams that need to view a bug.
What do you dislike about the product?
UI could use more updating. It is hard to distinguish a bug because of the colors/plain text
What problems is the product solving and how is that benefiting you?
Tracking bugs
showing 731 - 740