Jira Service Management
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Jira - A faster tool for issue resolution
What do you like best about the product?
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me know the progress of the issue raised and also the name of the assignee. Also, the JIRA service desk provides wonderful customer support. It also helps us meet SLA.
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What do you dislike about the product?
The maintenance of Jira can be improved. The initial set up is quite complicated. Also, the automatic session timeout.
What problems is the product solving and how is that benefiting you?
Jira service desk has been an effective solution for daily issue tracking. The features like the addition of tasks, effort logging, easy monitoring of who is the task worked upon by.
The team was able to add epics, user stories, tasks and also assign it to them. The Kanban board is very helpful in the quick monitoring of the tasks and also helps us know the tasks in progress /that are completed.
Also, as we are working in agile methodology, it's really important to complete the tasks in the assigned span. And JIRA service desk has been very helpful in addressing issues.
The team was able to add epics, user stories, tasks and also assign it to them. The Kanban board is very helpful in the quick monitoring of the tasks and also helps us know the tasks in progress /that are completed.
Also, as we are working in agile methodology, it's really important to complete the tasks in the assigned span. And JIRA service desk has been very helpful in addressing issues.
Recommendations to others considering the product:
I would definitely suggest JIRA service desk to everyone as it is very user-friendly. It helps us raise an issue and also track them. Use this service and make your life easier. The wonderful customer support is a must mention.
Jira has all the options builtin
What do you like best about the product?
Jira has all the options builtin. we are using it for bug tracking tool as a main
What do you dislike about the product?
mobile app is some what difficult to navigate .
What problems is the product solving and how is that benefiting you?
NA
Wonderful working with Jira
What do you like best about the product?
Very useful for fast changing environment. We can distribute the tasks within team and great way of tracking status for the tasks.
What do you dislike about the product?
There is nothing I dislike about the tool
What problems is the product solving and how is that benefiting you?
Easy for tracking issues and enhancements
Awesome experience working with JIRA
What do you like best about the product?
Its a wonderful tool which helps you manage the tasks among the team. You can distribute the work among team members and see how much task is completed or pending. Single interface for everyone in the team to be on same page.
What do you dislike about the product?
There is nothing I dislike about this wonderful tool.
What problems is the product solving and how is that benefiting you?
I have created JIRA tasks for my team members and assigned them. They can go and see whats the next issue or requirement they need to work on and mark the status as and when they finish the task.
Not very useful in a R and D team
What do you like best about the product?
Reporting a task in Jira is useful in keeping track of things to do and the stage task is in. we use epics and projects on a non-sprint board. The flow being connected to github branches is pretty cool. The tasks sometimes do not transition to resolved or any other stage as expected.
What do you dislike about the product?
It was a source of us forgetting the tasks to do and have a lot of tasks in backlog at the end of the quarter. This is a observation in our research team. On the other hand it was helpful on our issue task force team to complete their tasks as soon as they are assigned to an IT person.
What problems is the product solving and how is that benefiting you?
Documenting a task list for a project
Recommendations to others considering the product:
redirects to boards are sometimes weird
JIRA is good for UAT purpose
What do you like best about the product?
JIRA is good for UAT purpose to log the incidents related to defects
What do you dislike about the product?
UI can be improved a bit so that it's more friendly to use
What problems is the product solving and how is that benefiting you?
We use JIRA for UAT defects log and Patching related issues log.
Simple, easy, fast to setup
What do you like best about the product?
Customer portal, powerful workflows, integration with other Atlassian tools
What do you dislike about the product?
Cost is a bit of a concern, especially with the smaller organizations
What problems is the product solving and how is that benefiting you?
Trying to connect customers with our internal service desk that solves customer related issues
JIRA is one of the best tool for life cycle management
What do you like best about the product?
The ease of use and flexibility to accommodate new changes
What do you dislike about the product?
The UI is not very intuitive and doesn't appeal
What problems is the product solving and how is that benefiting you?
We use it for both issue tracking as well as our SCRUM backlog
Recommendations to others considering the product:
It is a very light wait n flexible tool
Jira Service desk
What do you like best about the product?
The Dashboard feature and the ease of designing a custom dashboard
What do you dislike about the product?
The interface needs to be more light and UI to be more attractive with good color combination
What problems is the product solving and how is that benefiting you?
Complete package for all sorts of issues. This is far better than any other tool too
Good but needs improvement
What do you like best about the product?
JIRA is very user friendly even for the unexperienced employee. The tickets update rather quickly which helps with functionality.
I especially thought the internal messaging was a great feature and helps to reduce an email trail.
I especially thought the internal messaging was a great feature and helps to reduce an email trail.
What do you dislike about the product?
The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.
What problems is the product solving and how is that benefiting you?
JIRA was used as an internal tool between various departments within a company to answer each other's questions and ask for help.
Recommendations to others considering the product:
There are constant updates for JIRA which means they're aware that there are things to be fixed and improved.
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