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    Information Technology and Services

An quick review

  • June 27, 2017
  • Review provided by G2

What do you like best about the product?
I really like the ability to send a quick message to those that are in need of fixing issues across multiple departments.
What do you dislike about the product?
The complexity for being an engineers tool, if you're not an engineer it's tricky to navigate at first.
What problems is the product solving and how is that benefiting you?
Cross department issue tracking and we've found that we can only increase the ability to improve through this tool.


    Computer Software

Great for product development

  • June 27, 2017
  • Review provided by G2

What do you like best about the product?
user friendly and to track discussions!

Great to manage the tasks of the user in an agile world!

Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.

Customizable with plugins and extensions. Also you can build your own plugins.
What do you dislike about the product?
At the beginning the learning curve was very stiff when you want to go beyond tracking issues functionnalities. Once you have it setup, you rarely need to return to the administrative tasks, but when you do, you often have to relearn how things are configured. It's not a huge deal, but complexity naturally increases with flexibility.
What problems is the product solving and how is that benefiting you?
Perfect for following up bugs, incidents management and project management .
Recommendations to others considering the product:
The look is a little outdated, but this is something you quickly get over when you notice the great capabilities. It takes a second to get used to it, but a great system once you learn the in's and out's.

Difficult to engage in human conversation to work through issues. Preference seems to be only for emails


    Justin L.

JIRA Review

  • June 27, 2017
  • Review provided by G2

What do you like best about the product?
AGILE Capabilities and scrum support built in
What do you dislike about the product?
The main board could use more functionality (mass edits).
What problems is the product solving and how is that benefiting you?
AGILE/SCRUM optimization


    Dhharvi S.

The issue tracker- Jira

  • June 25, 2017
  • Review provided by G2

What do you like best about the product?
Jira helps in tracking the issues, or tasks assigned to an individual, and according helps, monitor the progress in a graphical manner. So using this graph one can judge easily about their progress, and accordingly have their plannings further. It gives an option to each individual, to log their efforts against the estimated hours, to have a picture of their efficiency for the time span they worked for.
What do you dislike about the product?
The time when I was a jira user, i faced a lot of issues like, the progress status not getting updated in real time, which makes people out if sync, and accordingly give a negative impact. The user story and the tasks created by an individual cannot be deleted until an exceptional access is granted. Also the automatic session time out, which makes a problem for the user, to sign in time and again.
What problems is the product solving and how is that benefiting you?
We used Jira for monitoring the tasks assigned to each individual, and have a better picture of the progress they made. Also after the end of the sprint, we use to see the burn down chart, and the efficiency in a graphical manner.
Recommendations to others considering the product:
For keeping a track of all the tasks, assigned to each individual in the team, and to monitor the efficiency of the team, I would suggest Jira. It provides a lot of ease to those working in Agile Mode.


    Pritam D.

Jira issue tracker and importance in agile workflow

  • June 23, 2017
  • Review provided by G2

What do you like best about the product?
In a agile project Jira is very usefull tool. It is having a good interface which is easy to use ,when you are adding some task to Jira then we can easily track the process and when its gonna complete and how much effort we are putting in the task.Then other feature like product backlog we can check and we can check the sprint velocity so we can find out all the work going on a smooth flow or not. Burndown chart we can see and release date estimation we can estimate also basically it helps to process the sprint smoothly and we can keep track of it.
What do you dislike about the product?
its bit slow that i find and some time create issues like we can not update ours task progress and generating the report of the sprint also bit complex. Auto sign off every time after some time and its expensive also .it send auto mail for each and every activity like addition of task moving the task i did find its required.
What problems is the product solving and how is that benefiting you?
In my project we are creating the use stories in each sprint through out the project and creating sub task for each use stories and assigning the sub-task to individual people and keeping a track of it and generating release report and burndown chat every sprint-wise.
Recommendations to others considering the product:
if you are in a agile project it is the best tool to run the project smoothly


    Information Technology and Services

JIRA Service Desk Review

  • June 22, 2017
  • Review provided by G2

What do you like best about the product?
The JIRA Service Desk is user friendly and very helpful overall
What do you dislike about the product?
I think the user interface could be improved but that is a minimal issue
What problems is the product solving and how is that benefiting you?
I think the business problems being solved include archiving, tracking, or storing important information. The realized benefits include more detailed and faster resolution.


    Sushant D.

Task Manager in business world

  • June 22, 2017
  • Review provided by G2

What do you like best about the product?
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole.
It uses kanban board to show a detailed information of the individuals.
We can individually log the work, for the hours which a particular task took, and then compare it to the efforts estimated for the same.
This helps to efficiently estimate the tasks further on-going thus having the tasks completed on the committed timeline.
What do you dislike about the product?
In Jira we usually face some issues while updating the status of each individual, as it is not reflected to other users in real time, when viewed on the same instance, even after refreshing.
Also one of the major concerns is the automatic session timeout, which creates a problem and you need to login time and again, as it logs out the current user automatically.
What problems is the product solving and how is that benefiting you?
In our business we are using Jira, for keeping a track of the tasks, under the sprints, spike or epic taken up.
Also we are using to monitor the efficiency and the burn down chart to get to improve ourselves, while working in Agile Methodology.
Recommendations to others considering the product:
For keeping a track of issues/ tasks, we can go for Jira, as it helps in improving the efficiency and helps improving the planning.
If someone is working in a big organization, so to keep a track of each individual, and getting updates, we can prefer Jira


    prabhudayal a.

Jira Agile- Modern tool for project management

  • June 22, 2017
  • Review provided by G2

What do you like best about the product?
1. Agile workflow support provided by Jira.
2.Configurable UI for individual needs.- You can configure your own dashboard as per your need.
3.Real time update of patch and fix. - You don't have to worry about installing the patches. No DevOps engineer is required
4.Graphical representation of efficiency and progress. - Especially i like the Jira burn down chart, which keeps the team in working mode.
What do you dislike about the product?
1. Complex installation process.
2. Dashboard if not configured properly can be a nightmare to new users. New users might complain for finding too many buttons and details, which leads to difficulty in working in agile mode.
3.Abnormal behavior at times.- automatic logout, slows a lot , different state of sub tasks for 2 different users.
4.Really expensive.
5. Last one which i personally find irritating is getting emails on each and every change of tasks
What problems is the product solving and how is that benefiting you?
We are working in agile mode. Hence user stories, epics, sub-tasks those are being tracked using Jira.
And as i was informing earlier in likes section we have burn down chart and efficiency graph to monitor the team progress and efficiency.
Recommendations to others considering the product:
Not a worth for money product. But if experienced users are present and really big enough teams , might be considered.


    Charles P.

NASA huh?

  • June 20, 2017
  • Review provided by G2

What do you like best about the product?
JIRA can be modified to fit just about any ticket tracking need that you have.
What do you dislike about the product?
Far too costly, extremely complicated for how many of the features actually work, many of the features work poorly, or as if they were never intended to actually be used.
What problems is the product solving and how is that benefiting you?
Ticket tracking, project management, workflow management
Recommendations to others considering the product:
Seriously, use MantisBT.


    Farming

Jira tool for scrum teams

  • June 16, 2017
  • Review provided by G2

What do you like best about the product?
it has everything need for devops teams to do their work
What do you dislike about the product?
our version is not integrated with aha so its difficult to tie roadmaps and releases
What problems is the product solving and how is that benefiting you?
story boards and sprint planning for devops teams
Recommendations to others considering the product:
test it out before moving over to ensure it has al requirements