Jira Service Management
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One of the best tracking systems
What do you like best about the product?
JIRA Service Desk provides a great overview of my team's running activities in team tracking
What do you dislike about the product?
Atlassian should improve the aesthetics of the tool
What problems is the product solving and how is that benefiting you?
We are using JIRA Service Desk to track customer tickets. It saved us a lot of time and effort in updating the ticket status and next steps comparing to other similar systems.
Jira
What do you like best about the product?
Easy access to company-wide info; email notifications;
What do you dislike about the product?
There really isn't much I dislike about it.
What problems is the product solving and how is that benefiting you?
We. Use it mainly as a ticketing system
Recommendations to others considering the product:
NA
We use this for ticket management.
What do you like best about the product?
It is used for in-house bug tracking, issue tracking, and project management.
What do you dislike about the product?
Its not very fancy or cant do job like remedy etc..
What problems is the product solving and how is that benefiting you?
Ticket management services
Recommendations to others considering the product:
Very good tool with great price.
Jira
What do you like best about the product?
Open source, intuitive, collaborative, user friendly
What do you dislike about the product?
Not many things I dislike pertaining Jira, may be it can also
Provide access to sprints closed and historical tickets associated with them
Provide access to sprints closed and historical tickets associated with them
What problems is the product solving and how is that benefiting you?
User stories, bugs
Recommendations to others considering the product:
Na
First time felt like a pro
What do you like best about the product?
The short time it took to actually learn it. I used it for a week and felt pretty confident handling the resource on my own.
What do you dislike about the product?
Nothing much I could find wrong with it in a weeks use. I would say a little more modern tutorials on the subject would help.
What problems is the product solving and how is that benefiting you?
Quick and detailed IT support desk resolutions. Much easier than others I've used.
Like our hotel handles the bugs of our software
What do you like best about the product?
It allows us to provide our software provider all the information it needs and keep track the timeline.
What do you dislike about the product?
The way to build filter is a little bit tricky
What problems is the product solving and how is that benefiting you?
The service is provided by our software vendor, allowing us to open the reports.
Good and Interactive Interface
What do you like best about the product?
The best thing that i like is the "TRACK YOUR ISSUE" option that is available and we can have a continuous track over the request that we have raised and the assignee who is handling the request. We have full control over issues and requests and follow it very closely. The name of the person whom its is assigned is also provide . So it is easy for the users to follow the issues. The customer support is very good when the service is down .
What do you dislike about the product?
There is an option to assign the requests to some one . That option is what I dislike because that process is like ordering someone to do the work other than requesting . It may lead to mismanagement of peoples work As one person may end up in solving many requests.
What problems is the product solving and how is that benefiting you?
When we have to raise a ticket for getting access to certain reports like SONAR or HPE-Fortify we people use the JIRA service desk to raise a request and get our access. We as team also use the service desk to track the entire teams progress in terms of getting access and finishing their work.
Recommendations to others considering the product:
Use this service as it makes your life easier . Helps in improving the CICD works so that there is less human intervention and everything in done automatically . One more thing to appreciate is they have a very good customer support to support the clients in all instances.
USe Jira
What do you like best about the product?
USe Jira for escalation tickets within IT team
What do you dislike about the product?
IT it difficult to keep up with the updates from each ticket
What problems is the product solving and how is that benefiting you?
escalations within our IT teams. Ex. Desktop Uses JIra to create ticket for Net ops team
Service desk for all
What do you like best about the product?
The service desk help a lot to track different IT support activities and provide a tool to monitor the SLA provided by compny that is working with us.
What do you dislike about the product?
What I dislike is the same of all this kind of tool, the deploy to the user give us the chance to provide a best service to the final user, because we can provide a layer to share the support with also some external company to cover different time zone, but for the user that in the past was used to have a direct contact or a phone call sometimes this doesn't seem an improvement but the see this tool and also the other similar too cold and the perception is that this is impersonal and not help like the normal use to go directly to the tech people
What problems is the product solving and how is that benefiting you?
We start to use this kind of tool during the migration of our ecommerce to aws, but now we are working to open this to all our users, expecilly for the sales people to provide the best help when thery are with the customer
Hosts a lot of content, but the content can be hard to find.
What do you like best about the product?
I like how much content you can add to JIRA. We are able to use it to host a ton of content and there's plenty of organization to that content.
What do you dislike about the product?
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
What problems is the product solving and how is that benefiting you?
We are using it as a known issues knowledge base. We have found that we can host plenty of content from different users at once. This is very helpful for a company with plenty of contributors.
Recommendations to others considering the product:
Great for working with IT-related issues and helping with customer support.
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