Jira Service Management
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Atlassian Doens't Make Bad Software
What do you like best about the product?
We were early adopters for JIRA Service Desk. It integrates flawlessly with our existing JIRA workflows.
What do you dislike about the product?
There are some lingering bugs with email replies if the user replies from a different account. Else, it's pretty perfect for us.
What problems is the product solving and how is that benefiting you?
We get a great ticketing system for our end-users that integrates with our project management workflows. We can track an issue, asset, or problem through its entire lifecycle.
Recommendations to others considering the product:
Use the trial for 10 users for a bit. Get a feel for it. It's a great piece of software with a good crew of developers behind it.
Jira Service desk - simple starter service desk solution
What do you like best about the product?
It integrates very well with the rest of the Jira / Confluence platform.
What do you dislike about the product?
The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the service desk team, manage and help the service desk team control tickets, etc. There was also a plethora of emails created whenever people responded or updated open issues. This probably could have been adjusted, but we were never able to figure it out and neither was our admin.
What problems is the product solving and how is that benefiting you?
Users didn't know where to send requests. So, we created a single point of entry and then used the service desk to triage the results to the appropriate resolver groups.
It solved the user problem - they now have 1 email to go to to get any problem taken care of. However, it's been much more cumbersome on the actual teams resolving the issue due to the complexity of the ticket flow.
It solved the user problem - they now have 1 email to go to to get any problem taken care of. However, it's been much more cumbersome on the actual teams resolving the issue due to the complexity of the ticket flow.
Jira Service Desk review
What do you like best about the product?
JIRA Service Desk does indeed have some nice options, Things like allowing form submissions (from existing forms on your own website) to create an issue (and a new user if they don't exist) would allow customers like us to fully adopt and never look back.
What do you dislike about the product?
Having an API that would allow creating customers and working with our own forms is missing as well.
What problems is the product solving and how is that benefiting you?
Project management / Ticket logging , Issue tracking.
JIRA Service Desk Review
What do you like best about the product?
Customized work flow and Kanban Boards. Simple reporting.
What do you dislike about the product?
Very clicky. Set-up can be cumbersome and not very intuitive.
What problems is the product solving and how is that benefiting you?
I receive tickets from various parts of the organization to build out data visualization dashboards. I use a first in first out Kanban board set up through JIRA to track project progress.
Recommendations to others considering the product:
While set up can be cumbersome and the UI clicky, it gets the job done.
Organizing projects with Jira
What do you like best about the product?
It is a great system for managing and organizing tasks, it brings the statistics of the tasks and time that took each task. It has a great view through kanban panels. It's a great tool for anyone who uses the scrum methodology.
What do you dislike about the product?
It has many configurations that can make the system somewhat complex, especially for those who are new to the system or looking for simplicity and ease.
What problems is the product solving and how is that benefiting you?
With Jira it was possible to manage my activities in a clear and objective way and with that it was possible to increase my productivity, because it became clear what was priority.
Recommendations to others considering the product:
I recommend to anyone who needs an organization to develop software or for those who need to manage activities in a project.
Really good product
What do you like best about the product?
I like how tasks are handled and assigned to users. Also is very good to log the time spent on a single activity/task. It's very useful to create the spring and the tasks related to that spring, and I think it's very intuitive how to check the progress of a task.
What do you dislike about the product?
Sometimes is very difficult to go through the permission of different users
What problems is the product solving and how is that benefiting you?
Delivery of project with AGILE approach
Recommendations to others considering the product:
NA
Jira Service Desk
What do you like best about the product?
What I liked about Jira Service Desk was their professionalism and willingness to fix any encountered issues.
What do you dislike about the product?
As far as what I dislike, I do not have any at this moment.
What problems is the product solving and how is that benefiting you?
One of the business problems I solved was managing who is doing what tasks. One of the benefits I realized was how useful Jira is, when managing tasks toward Developers.
Recommendations to others considering the product:
Keep up the good work in professionalism.
JIRA one place to track end to end delivery of IT cycle
What do you like best about the product?
Dashboards, Incident Management, Change request cycle, reporting and many other tools and features.
What do you dislike about the product?
complex queries to retrieve some reports.
What problems is the product solving and how is that benefiting you?
Lean Agile process and JIRA is the backbone for the delivery and monitoring
Takes time to customize, but overall good
What do you like best about the product?
I like the Kanban board and how easy it is to organize tasks within projects.
What do you dislike about the product?
I don't like that it often takes many actions to do simple tasks.
What problems is the product solving and how is that benefiting you?
Good for issue tracking and multiple to-do items on a project.
Great Communication Tool
What do you like best about the product?
Integration with other communication products and services.
What do you dislike about the product?
Cannot find any real complaints. Very solid service.
What problems is the product solving and how is that benefiting you?
Everything from simple one-off fixes to major software issues that remand developer involvement.
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