Jira Service Management
AtlassianReviews from AWS customer
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Excellent
What do you like best about the product?
Collaboration between different teams is amazing.
What do you dislike about the product?
Speed is very bad. The pages take forever to load.
What problems is the product solving and how is that benefiting you?
Writing software for solving issues of marketing.
Easy to use
What do you like best about the product?
Very easy to configure and highly customizable
What do you dislike about the product?
Lack of available free training, expect more to be provided by atlassian
What problems is the product solving and how is that benefiting you?
Project management and project budgeting
Gets the job done
What do you like best about the product?
I like the ability to create as many projects as you want
What do you dislike about the product?
There's alot going on in the UI so it's a little hard to find things
What problems is the product solving and how is that benefiting you?
Keeping track of projects
My great experience with Jira Service Desk
What do you like best about the product?
The best feature about this Service Desk is about integration, we use it to automate service outages and keep records of failures.
What do you dislike about the product?
It was confusing and hard to use the first time, but after a while it was worth the learning curve.
What problems is the product solving and how is that benefiting you?
We use it to document our customer's relationship, and to automatic send triggers when a customer's equipment or our own equipment failed.
Recommendations to others considering the product:
We installed and used the software on a modest machine, if you're thinking on using it, consider a good machine, as this is a Java based Software
Is a good software to keep the tracking and get the goals
What do you like best about the product?
the way that you assign tasks and track it
What do you dislike about the product?
the UI is like old fashion and is a little bit expensive.
What problems is the product solving and how is that benefiting you?
software management
great
What do you like best about the product?
dashboards and gant charts to track the test results
What do you dislike about the product?
the options are notvisible on the landing page. you have to search for iy
What problems is the product solving and how is that benefiting you?
issue management and it bug tracking
Defect management tool
What do you like best about the product?
TO Maintain the defects, user stories
Notifications
Accessibility
Notifications
Accessibility
What do you dislike about the product?
Some what level UI is not as much as good
Performance is slow
Performance is slow
What problems is the product solving and how is that benefiting you?
As I am working as a QA. So, i used this software more then 3 years, to manage project from scratch to deliver. It's reallly Good Software
It's a very nice PMS and very handy for a large team!
What do you like best about the product?
Task view screen, reports, Backlog management etc.
What do you dislike about the product?
There is nothing special which I don't like about Jira, it's a great tool and I will recommend it to anyone to use it.
What problems is the product solving and how is that benefiting you?
We have been working on a big project where 3-4 developers are working and 3-4 project managers are managing. And we have got our work very smoother by using Jira
Recommendations to others considering the product:
Sure, it should be used among all I.T. companies
Good Tracking
What do you like best about the product?
Easy to use easy to prioritize good choice of selections easy to sort and creat groups
What do you dislike about the product?
Can get a bit complicated choices can be limited but it might not be set up correctly
What problems is the product solving and how is that benefiting you?
All IT problems
Great Project Management & Bug Tracking Tool
What do you like best about the product?
Friendly UI/UX, Tasks & Bugs are easy to manage, Very simple and easy Workflow configuration, Easy to manage Agile Sprints
What do you dislike about the product?
Very Expensive for a mid length team, Very slow to load sometimes, Takes a while to get used too
What problems is the product solving and how is that benefiting you?
Agile Product Management, Greater visibility of the Product and Team, Directly Integrated Customer feedback to Jira using Usersnap Integrations
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