Jira Service Management
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Nice option to get assisted quickly.
What do you like best about the product?
The user interface is cool and hence easy to use.
The prices are affordable, your basic needs are available in good money.
The prices are affordable, your basic needs are available in good money.
What do you dislike about the product?
Nothing as such.
Navigation can be enhanced if needed, for e.g there can be customize able option to add links on a page which can be useful for easy navigation.
Navigation can be enhanced if needed, for e.g there can be customize able option to add links on a page which can be useful for easy navigation.
What problems is the product solving and how is that benefiting you?
Much helpful in tracking the status of the support case.
All required data can be attached to the case which can be re-used in future.
All required data can be attached to the case which can be re-used in future.
Great way to keep track of service request!
What do you like best about the product?
All the communication and the history related with a service request is at a centeralized location which helps in collaboration
What do you dislike about the product?
It is a best tool for managing your helpdesk, I cannot think of any thing which I dislike
What problems is the product solving and how is that benefiting you?
It keeps track of the service request from our internal as well as external customers and mange the request seamlessly.
Recommendations to others considering the product:
Jira Service desk is a one stop for all your helpdesk needs and the workflow is highly customizable
Jira for Development process
What do you like best about the product?
Jira is an excellent SAAS to manage any kind of projects. We use it mostly for system development and bug assignment. I wanted a solution
What do you dislike about the product?
I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.
What problems is the product solving and how is that benefiting you?
Project mangagment and Service desk integration.
Recommendations to others considering the product:
Jira Service Desk is a wonderful solution for Developers and Service Desk integration, but Service Desk is designed more for developers than typical not techie user.
Good,but can be better
What do you like best about the product?
Managing tickets, tracking related events at one place
What do you dislike about the product?
Batch processing incapability. When I have ten tcikets of the same kind I would prefer working on them separately and filling the fields out for them in batch and closing them in batch.
What problems is the product solving and how is that benefiting you?
Fraud tickets. Tracking.
Recommendations to others considering the product:
Good product.
JIRA Service Desk has all powers of JIRA but for all non-developers roles.
What do you like best about the product?
I like that some other roles in the company could have more impact in development process. For example, a sales agent could alert for an error showing stock for several products, and development team could track it easily.
What do you dislike about the product?
I don't have any item that I dislike, maybe some things could improved but not fatal errors or something ugly.
What problems is the product solving and how is that benefiting you?
Integration that other areas into development process. It has impacted in more revenue and more satisfied clients
Recommendations to others considering the product:
I recommend to use JIRA Service Desk to anyone who want to integrate development and service desk tickets.
Best tool
What do you like best about the product?
As of now it is best tool to manage issue's. Best part is in single place you can manage your ticket you can upload the ticket related document or other information. You can comment and log the time with explanations. You can categorize your issues.You can create your own Dashboard.
What do you dislike about the product?
As of now I don't see any reason to dislike.
What problems is the product solving and how is that benefiting you?
We are providing support to Engineer to mange their Engineering Drawing if the End user is facing any issue then they can raise the ticket. In the Jira we can manage resources. Jira ii providing the clear picture of resource availability / load.
Recommendations to others considering the product:
Yes.
The best tool for Scrum
What do you like best about the product?
The ability to interconnect different apps that let us track the team and their performance. For example, the link between Jira and Bitbucket and Invision two powerfull tools that we use in our day to day.
What do you dislike about the product?
As a regular user you can't delete a task in the backlog so if you have duplicate user stories you end up with a bunch of stories that you can't delete
What problems is the product solving and how is that benefiting you?
With Jira we resolved the organization of the team, the possibility to measure the performance of the team and deliver a product in time with a unique tool that lets us manage all the work and communication
Recommendations to others considering the product:
Jira is not cheap, in fact is an expensive solution so make sure you really need this. Select the Atlassian products that connect with Jira to obtain the best of this great tool
Jira makes collaboration easier
What do you like best about the product?
Jira is great software for collaboration. It allows programmers to make projects, assign members and create tasks.
What do you dislike about the product?
Upgrades are a nightmare. It is easier to start over than to import the old data into a new version of the software.
What problems is the product solving and how is that benefiting you?
We have a group of programmers who need to collaborate on project. Jira is an easy way to do it.
Great tool and friendly
What do you like best about the product?
Best user interface
flexibility towards customer and easier admisnistration
flexibility towards customer and easier admisnistration
What do you dislike about the product?
some time application is getting hanged and need to check browser campatibity
What problems is the product solving and how is that benefiting you?
easy tracking of problems
best way of code migration requests handling with proper monitoring
great tool for handling code migration with support monitoring
all actions will be logged and great way of email communication
best way of code migration requests handling with proper monitoring
great tool for handling code migration with support monitoring
all actions will be logged and great way of email communication
Recommendations to others considering the product:
Great tool, can recommend this tool to others to manage there projects
It has great flexibility towards customer
we can customize our own stuff
It has great flexibility towards customer
we can customize our own stuff
Very friendly tool..
What do you like best about the product?
Agile features and handling defect is pretty good.
What do you dislike about the product?
Reports matrix and charts are not very great
What problems is the product solving and how is that benefiting you?
Agile,defect management.
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