Jira Service Management
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Nice product, not easy to Administrate
What do you like best about the product?
Easy of use. The system is really easy for other users to use it, and the interface is very convenient
What do you dislike about the product?
The reporting seems to be very limited. We like high customization and it is not the best thing here.
Everything is very standard and hard to customize.
Everything is very standard and hard to customize.
What problems is the product solving and how is that benefiting you?
We use it for almost any internal process we have at the company to track and resolve internal issues.
Jira User
What do you like best about the product?
Best user interface
Assigning resources
Setting timelines
Assigning resources
Setting timelines
What do you dislike about the product?
Quick session timeout
At times improper layout in responsive designs
At times improper layout in responsive designs
What problems is the product solving and how is that benefiting you?
Logging tickets
Assigning user
Resolving tickets
Following code items
Assigning user
Resolving tickets
Following code items
JIRA Streamlines and Centralizes Support Management
What do you like best about the product?
Centralized reporting and ticket management, and the ability to group tasks and track the overall workflow.
What do you dislike about the product?
Our platform has had issues with implementation in Linux and the deployment learning curve is moderately steep.
What problems is the product solving and how is that benefiting you?
We have made the process of users initiating requests with IT a more scalable and centralized process, and increased visibility and accountability for ticket resolution.
I really like what Jira Does for US
What do you like best about the product?
If you are looking for a tool to manage all of your professional services projects, jira is definitely the way to go. You can setup all of your tasks within the platform, upload the necessary documentation, and setup notifications based on your own specific business parameters.
What do you dislike about the product?
I think that per user cost really impacts your scalability. I think that we are constantly trying to manage and scale down all of those users as best as possible. In terms of on shore and off shore resources it really is a great fit for what we are trying to do.
What problems is the product solving and how is that benefiting you?
We have really improved the strength of our team, and visibility into who is doing what.
Recommendations to others considering the product:
Definitely take the time to learn the platform it is worth your time. I really enjoy what the platform does for us, and would encourage everyone to take advantage of jira. I think that it is important to customize the platform to fit your exact needs so that you have the exact look and feel that you are anticipating and trying to get to.
Complicated but worthwhile
What do you like best about the product?
The ability to customize every detail is helpful, as is the portal link you can give to end users
What do you dislike about the product?
It's difficult to manage and maintain. Setup can be a chore and seems overly complex for what it is.
What problems is the product solving and how is that benefiting you?
I'm the internal IT systems administrator and so for keeping track of accounts and assistance needed by other members of staff it's been a boon for that aspect
Recommendations to others considering the product:
If you have a team with the time and resources to make this what you want it can be an unbelievable piece of software, but for those looking for a quick solution, this may not be the way to go.
review for JIRA
What do you like best about the product?
We use it for ticketing and I like the fact that you can manage things easily.
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
What do you dislike about the product?
Not much of dislikes for JIRA. I haven't at least noticed any. It was a easy transition to JIRA and I can't think of any dislikes as it exactly fulfills my requirements and I like kit better than our previous ticketing system.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
What problems is the product solving and how is that benefiting you?
We use it for our ticketing. No cons so far
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
JIRA
What do you like best about the product?
Defect tracking and tracking Project progress is very easy in JIRA, as it is interlinked with time sheets.
It saves a lot of time in preparing summary reports
It saves a lot of time in preparing summary reports
What do you dislike about the product?
Deleting the projects/ tasks which are unnecessary is a not so easy.
What problems is the product solving and how is that benefiting you?
We are using it for tracking the projects every release and link them with hours spent on them.
Recommendations to others considering the product:
Good tool for tracking the tasks.
Must Have Product
What do you like best about the product?
All of our clients can submit issues on their own without going through Account Managers.
What do you dislike about the product?
It is hard to see the full path of a tracked issue. It would be nice if that can be exported as a report
What problems is the product solving and how is that benefiting you?
Platform Issues/bugs
Jira is a good ticketing system
What do you like best about the product?
I enjoy using Jira because it is easy to set up filters for different projects making it better for organization purposes
What do you dislike about the product?
I dislike Jira sometimes because it is not the most intuitive tool and can sometimes be finnicky especially when exporting ticket data into Excel format
What problems is the product solving and how is that benefiting you?
Solving customers issues with various technical issues
With Jira it helps to organize all ticket data and is quite easy to see and filter whichever data you want
With Jira it helps to organize all ticket data and is quite easy to see and filter whichever data you want
Jira customer experience
What do you like best about the product?
I like that Jira is very reliable in keeping everything organized and tidy for everyone on my team.
What do you dislike about the product?
sometimes it may be a little hard to use at first and figure out.
What problems is the product solving and how is that benefiting you?
We have a lot of moving parts at my job, and Jira is very good at keeping everyone responsible for thee task that they are supposed to complete. I love that Jira is the point of accountability.
Recommendations to others considering the product:
I would recommend this platform to other businesses. I think it is an accurate way of keeping everything and everyone organized.
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