Jira Service Management
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Incredible tool for micro management of project
What do you like best about the product?
It's been 4+ years with JIRA now, to begin with, the UI is incredibly intuitive and accurate. We are a team of 17 professionals spanned across the globe who contribute to the project every single day, hence this powerful tool is a must for us to keep the everyone in the team on the same page by assisting work progress shown in the best possible way. Kudos to the tool founders. Cheers!
What do you dislike about the product?
I personally haven't come across any such dislike around JIRA yet, though the only attribute that it doesn't have is live chat. I wish this too was there in the tool itself to make project development ultra rich experience. Otherwise, there isn't anything substantial to go down as dislike.
What problems is the product solving and how is that benefiting you?
A perfect cross-section of possibly everything in project development, right from the beginning of feasibility study to execution time to deployment to testing and production/regression. This tool keeps everybody in the team informed and helps in bridging the gap between people working in a project spanned across the globe.
Recommendations to others considering the product:
Folks in project development should go with this tool without any second guessing. It'll make life easier and productive.
Experience with JIRA
What do you like best about the product?
We can Customised interface depending on the project requirement and the workflow. We are working on multiple projects, each has different workflow.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
What do you dislike about the product?
More flexibility in customisation sometime makes the process tedious. This can be the responsibility of the administrator who manages the process.
What problems is the product solving and how is that benefiting you?
Bug tracking, feature development process, Sprint monitoring, report generation, Bug assignment, Resource monitoring etc
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
Recommendations to others considering the product:
Its really helpful to keep track of the development process and manage things. It has lots of customisation features which makes it suitable for any kind of business models.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
Very clean and useful.
What do you like best about the product?
I use this tool to enter tickets and track issues. I like you can track multiple projects and each could have different workflows. It is a great tracking system for users to see the progress of each project. I have also used the dashboard feature for those projects only related to my team. My entire company uses this tool and it has established the great organization and details for all users.
What do you dislike about the product?
I don't have any things to say about disliking the JIRA. It has been very beautiful experience.
What problems is the product solving and how is that benefiting you?
It benefited the management of the projects.
Recommendations to others considering the product:
None actually
Service Desk - great!
What do you like best about the product?
- Easy to use bug reporting
- Easy to transition into other types of tickets
- Customer friendly
- Easy to transition into other types of tickets
- Customer friendly
What do you dislike about the product?
- Our current product is great, no copmlaints
What problems is the product solving and how is that benefiting you?
- Better customer reporting
Great case management interface
What do you like best about the product?
Jira is easy to use since the very first time, it's quite flexible and pretty adaptable to the worflows of every business.
What do you dislike about the product?
In some cases it could be more flexible. .
Workflow definitions are a bit complicated to use.
Workflow definitions are a bit complicated to use.
What problems is the product solving and how is that benefiting you?
Managing user cases from a support perspective.
Great ticket management
What do you like best about the product?
Very clean and easy to use interface, customizable, and the workflow visuals are great
What do you dislike about the product?
Can get confusing which 'Project' a given task was in
What problems is the product solving and how is that benefiting you?
Project flow and tickets for a web product team. Benefits around overall organization of requests and workflow is great
Recommendations to others considering the product:
Make sure you have at least one 'pro' to help guide others through the product
Use it to track projects
What do you like best about the product?
East of seeing the projects assigned to me. Priorities on projects
What do you dislike about the product?
It seems overly complex, and updates are made without adequate explanation,
What problems is the product solving and how is that benefiting you?
Manage sprints for software development
Recommendations to others considering the product:
Understand the options and ramifications when setting up projects
Easy Customer Feedback
What do you like best about the product?
I like that there's so many ways to filter and organize tickets that come in. I like that comments can be made internally and externally.
What do you dislike about the product?
I wish there was more that the tickets could show.
What problems is the product solving and how is that benefiting you?
It's easy to get feedback from customers and organize and prioritize the tickets. It's easy to move it around and come up with our own workflow within the organization to make sure the right tasks are being done by the right people.
Recommendations to others considering the product:
I wish there was some more customizability but they do a pretty good job with their features to make it flexible for all users and administrators
Jira helps me a lot
What do you like best about the product?
Issue/bug tracking, work logging, collaboration with colleagues and sprint management
What do you dislike about the product?
Too much information on screen, more than I require at any time.
What problems is the product solving and how is that benefiting you?
Jira helps our team tremendously in tracking our work and collaborating our work. This helps the entire team to be on the same page and we all know what we are working on. This improves transparency of our work as well.
Service Desk Feedback and Review
What do you like best about the product?
Great to be able to receive customer feedback in one place - much better than receiving piecemeal emails and docs with incomplete information (also much better than the software we used previously in terms of accessibility and UX.) Love being able to escalate submitted tickets to other ticket types - defects, feature requests, scopes, etc. Also really convenient to use in tandem with filters on my dashboard - sorting by submitter, status, etc. Ability to add both external and internal comments is also super helpful.
What do you dislike about the product?
Doesn't happen often, but kind of a nightmare to deal with in the rare case of an outage - few things worse than a request someone submitted not making it to me.
What problems is the product solving and how is that benefiting you?
As a project manager for software implementations, we have feedback streaming in from many customers from a whole bunch of directions at any given time. Service desk helps consolidate that, and keeps my inbox much cleaner than it would be otherwise. For folks on the customer's side who don't log in on their end to monitor ticket, always simple enough to pull an Excel export their way to keep them in the loop.
Being able to escalate requests straight into defect tickets is also huge time-saver on my end as well. compared to writing up the tickets from scratch.
Being able to escalate requests straight into defect tickets is also huge time-saver on my end as well. compared to writing up the tickets from scratch.
Recommendations to others considering the product:
Definitely recommend Service Desk, especially if you already use JIRA.
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