Jira Service Management
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Database Analyst
What do you like best about the product?
Jira is simplified and can be extensively to keep track of all the activities in the project.
What do you dislike about the product?
The user interface of Jura seems to be very dull
What problems is the product solving and how is that benefiting you?
Tracking and managing activities
JIRA needs an overhaul
What do you like best about the product?
The flexibility with labels and folders
What do you dislike about the product?
Lack of predefined templates and ease of navigation
What problems is the product solving and how is that benefiting you?
Trouble ticketing , quality assurance , operational
Service portal for users and IT team
What do you like best about the product?
Jira Service desk is highly customizable and easy to use tool for users and for IT department
What do you dislike about the product?
Still requires some customization, not so good or of the box
What problems is the product solving and how is that benefiting you?
Users have the ability to submit and track their tickets, IT personnel can work with their tickets and management can oversee the progress and work with any escalations if there are some
Recommendations to others considering the product:
Try it first, then run some limited scale test for users, collect r their feedback and then implement
Great issue tracking / scrum tool
What do you like best about the product?
It is great as a ticketing system and is easy for both teams and users to use.
What do you dislike about the product?
The plugins are great but are pretty expensive.
What problems is the product solving and how is that benefiting you?
Allows us to have a single place where we can keep track of all issues. Teaching users to use this tool has been very eary and smooth.
Great way to track IT issues
What do you like best about the product?
It was great to see the timeline and who was working on the IT request. Very easy to submit tickets
What do you dislike about the product?
Trouble to followup on requests, before it was assigned. IE. forgot to include information into the ticket.
What problems is the product solving and how is that benefiting you?
IT
It is good tool to track stories, agile method
What do you like best about the product?
I like stories and test management and agile methodologies. We do our daily scrum with help of jira
What do you dislike about the product?
No workflow, missing integration with outlook
What problems is the product solving and how is that benefiting you?
Agile methodologies
JIRA Service Desk is not a PM tool, it's much more
What do you like best about the product?
Ticket Management robust feature allows you to create a request , which is then worked on by your internal dev team. Requests can come from an email or an electronic form submitted through the customer portal. Every issue in Jira Service Desk has a lifecycle with simple statuses with with easy workflows for the end user.
What do you dislike about the product?
Not so mature in terms of reporting, automatic queue, and measuring KPIs related to work efficiency , etc.
What problems is the product solving and how is that benefiting you?
Great overview of open tasks with our dev teams. Extremely helpful to keep track of sprints with very little training needed.
Recommendations to others considering the product:
Improving project /issues reporting
Jira for tracking testing efforts for EHR go live
What do you like best about the product?
Jira has been a great addition to our EHR go live to assist in tracking testing efforts. If used correctly , it really has quite a bit if functionality, from creating multiple different projects with different options, and offering many different ways to display data.
What do you dislike about the product?
Not being able to attach/link test scripts In Excel to the website.
What problems is the product solving and how is that benefiting you?
Solving ways to efficiently track testing efforts for a major electronic record go live at a large healthcare organization.
JIRA Review
What do you like best about the product?
Tracking of Work in JIRA
Sprint planning
Sprint planning
What do you dislike about the product?
None that i can think about. It currently meets all our desired requirements.
What problems is the product solving and how is that benefiting you?
Work Assignment, Tracking
Jire is ok at best
What do you like best about the product?
Jira I an overcomplicated CS software with many features most CSR's don't want or need.
What do you dislike about the product?
Overly complex, it has way too many feature that your average customer service representative does not need or want
What problems is the product solving and how is that benefiting you?
Answer problems, concerns and requests
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