Jira Service Management
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Great product to create custom workflows for different products
What do you like best about the product?
Automation rules: Save tons of time by auto-assigning tickets, escalating based on SLAs, or notifying the right stakeholders
What do you dislike about the product?
Stakeholders from non-IT backgrounds often find the admin interface unintuitive, which can slow adoption.
What problems is the product solving and how is that benefiting you?
Quick escalations with faster incident resolution and better collaboration with respective teams.
JIRA review on panel
What do you like best about the product?
Jira is one of the best project management tools available today. It is very useful for all kinds of teams, whether they are in IT, support, or other departments. With Jira Service Management, we can easily track open tickets and monitor the progress of each task. The team can plan, assign, and manage their work in an organised way. It helps in improving productivity and coordination among team members. Everything is transparent, so nothing gets missed. Overall, it makes project handling much easier and more efficient for everyone involved.
What do you dislike about the product?
One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently.
Great CRM tool
What do you like best about the product?
Flexibility, search options, and modifications to the custom SDs
What do you dislike about the product?
Can be messy to learn, or can overwhelm, if it is not set up properly
What problems is the product solving and how is that benefiting you?
It solves the issue with reaching out and finding people responsible for various issues allowing me to have a single contact point for various teams
Jira Service Management
What do you like best about the product?
I like its service, and very much efficient to work
What do you dislike about the product?
Most of the time it is very convinient but sometimes it had a few bugs
What problems is the product solving and how is that benefiting you?
To monitor all the internal tickets
My love for Jira
What do you like best about the product?
It’s easy to track, prioritize, and manage customer requests in one place.
What do you dislike about the product?
Some features can be complex to set up and may require a learning curve.
What problems is the product solving and how is that benefiting you?
It helps manage and organize support tickets efficiently, improves team collaboration, and ensures faster response times—leading to better customer satisfaction.
Best to use as it performs proper flow to a ticket , where to assign, whom to assign, etc.
What do you like best about the product?
sidebars, functions,easy project handling, creating ticket.
What do you dislike about the product?
Nothing yet. hope it feels better till i work on it.
What problems is the product solving and how is that benefiting you?
We use JIRA to track the service tickets that we are recieving from client.
Jira is great but the ticketing sub-options are not so convenient to find and use .
What do you like best about the product?
Is a great ticketing options with the most number of fields where I can populate the minutest of the details of the ticket .
What do you dislike about the product?
Navigating through the Jira tool can be a challenge as there are so many fields and at times I struggle to get on to the view I saw a few days ago in a ticket to check out few details .
What problems is the product solving and how is that benefiting you?
It serves as a great tool for change management as there are separate fields for time slot, and to populate the purpose , back up plan , failover plan , etc ,where it very easy for the change approver to understand the ticket in one view preventing back and forth email comms .
Tracking and maintaining end to end flow is best part
What do you like best about the product?
It has considered all the fields needed to track and keep updating anything about a task which helps nothing left to track on excel sheet or elsewhere. It's timely UI / UX changes to adapt to human behavior is good.
What do you dislike about the product?
There is no option on a project to multi select tasks and change there status. Have to do one by one. Similar there should be a AI chatbot where we can type "move all tasks in in progress to done status" And it should do this
What problems is the product solving and how is that benefiting you?
Mainly creating backlogs and converting selected tickets to a sprint is best part.
"Solid tool for tracking work and progress
What do you like best about the product?
The intuitive ticketing system and seamless integration with other Atlassian tools make it easy to manage requests and track progress across teams. It’s flexible, scalable, and helps keep everything organize
What do you dislike about the product?
Sometimes the interface can feel a bit cluttered, especially for new users. It takes a little time to get used to where everything is and how to set things up efficiently.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us manage and track incoming support requests in one place. It makes it easier to assign tickets, set priorities, and follow up with users efficiently. Having a clear view of SLAs and workflows has improved our response times and overall organization.
Easy and efffective, organized communication
What do you like best about the product?
This tool is great to lay out a work plan and flow for either single or kultistep projects and workflows.
the ability to add CI/CD pipelines and hooks for automation is a great feature.
management of permissions, additional services and ticketing is essential to team and project management.
the ability to add CI/CD pipelines and hooks for automation is a great feature.
management of permissions, additional services and ticketing is essential to team and project management.
What do you dislike about the product?
It can be fussy, bloated and some features are premeium or not available limitingits use. the api can be a but hard to use at times.
What problems is the product solving and how is that benefiting you?
Automation hooks, ticketing for user requests, project management and organization with subtasks and ticketing
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