Jira Service Management
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945 reviews
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I had used Jira before currently I'm working in agile but it easier and convenient to use
What do you like best about the product?
It's easy to track the development lifecycle and mange bugs and assigned tasks
What do you dislike about the product?
Not much but yeah sometimes it crashes but it's mostly my device and not the site itself
What problems is the product solving and how is that benefiting you?
Making it convenient to tracking bugs and assigned tasks.
JIRA Service Management is a great software platform
What do you like best about the product?
In my view, the standout characteristic of Jira Service Management is its extensive customization capabilities within Atlassian’s suite of tools. The ability to design tailored workflows and seamlessly integrate with Jira Software, Confluence, or Bitbucket enhances team collaboration. Additionally, the automation features reduce repetitive tasks, while the self-service portal grants users convenient access to the knowledge base. The platform's robust reporting and analytics capabilities are also noteworthy, as they play a crucial role in tracking and improving service performance.
What do you dislike about the product?
While Jira is known for its flexibility, some users feel that certain aspects of Jira Service Management are limited in customization options, particularly in workflows and forms.
What problems is the product solving and how is that benefiting you?
Jira Service Management simplifies the optimization of IT service requests and incidents through its customizable workflows, integration with other Atlassian tools, and automated features. The user-friendly interface and self-service portal enhance the end-user experience, while reporting tools provide measurable insights. However, it can be costly for smaller teams and may present a learning curve for new users. Overall, it is a powerful and flexible tool for enterprises aiming to improve their IT service management operations.
Good platform to managing service request and incident Easy to use highly customizable and excellent
What do you like best about the product?
We've had an excellent experience with Jira Service Management. The response time, ticket tracking, and overall service delivery have been outstanding. It’s a must-have for any service-oriented team
What do you dislike about the product?
Everything is good as per me, there is no con
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us efficiently manage and track service requests, incidents, and internal workflows across teams. It has streamlined our IT support and customer service processes by centralizing communication, automating repetitive tasks, and providing real-time visibility into ticket status.
Jira is very efficient and the UI/UX of the website is extremely easy to use
What do you like best about the product?
The UI/UX is easy to navigate between different queries
What do you dislike about the product?
For some people the interface might be a little tricky
What problems is the product solving and how is that benefiting you?
The most efficient use of JIRA is through IT service desk because it is easy within our organIzation to navigate the issues related to IT
As i am working as a site reliability engineer / cloud engineer, i use Jira tool for handling cases
What do you like best about the product?
as we need to work within in customer SLA it is quite better
What do you dislike about the product?
as of now nothing much but i find i am unable to cancel Ticket that i had raised
What problems is the product solving and how is that benefiting you?
To handle customer concern based on priority and urgency
Easy to use even for Non-Tech employees
What do you like best about the product?
JIRA is used by most of the companies for escalation management related to bug fixes, deployments. Pretty easy to navigate through.
What do you dislike about the product?
Nothing I can think of for now, maybe if we can have SLA based notifications?
What problems is the product solving and how is that benefiting you?
Maintaining the big fixes, submitting database fixes
Easy Use Product
What do you like best about the product?
Everything is easy to use, any issues get solved immediatley in a timly manor.
What do you dislike about the product?
Nothing I can say that I really dislike in all honesty.
What problems is the product solving and how is that benefiting you?
Its beneficial in everyway.
Quick way to stay on top of your IT tasks
What do you like best about the product?
I like how it can be integrated with other platforms such as slack and I can see my requests as well as any notes right there.
What do you dislike about the product?
All of the updates that get made every time someone does anything. It sends an update with that part crossed out. It can get overwhelming.
What problems is the product solving and how is that benefiting you?
We work remotely and are all in different states (sometimes countries), and so when we make a Jira ticket, it alerts our on call engineers wherever they are to come on and help. We know someone will always respond if we mark it as on all urgent.
Excellent Ticketing system and approval application
What do you like best about the product?
It's easy to implement. We use it more frequently for approvals. It has easy and numerous purposes to use. Customer suppor is super helpful.
What do you dislike about the product?
Slightly slow but responsive. The speed can be increased for fast communication.
What problems is the product solving and how is that benefiting you?
Smart and excelent ticketing system for certain features like IT, database, approvals, help ,research, application error etc. Previoiusly theser were managed through email and spread sheet. Now tracking and follow up is much easier. Response rate increases the time.
Team Leader Web Analyst
What do you like best about the product?
Ease of use, flexibility, stability,
What do you dislike about the product?
Nothing to add, everything has been working very well for years
What problems is the product solving and how is that benefiting you?
Uniformity of requests - everything is in one place.
search for requests very easy
linking of requests very practical
assignment of requests
archive
search for requests very easy
linking of requests very practical
assignment of requests
archive
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