What do you like best about the product?

The overall focus of Glean is more accutely focused on the user 'get in and get done', recognizing that search is not a destination, but a means to what the user really wants... the answer. Go links for short urls and quick recognition/recall, collections to create logical grouping and drive ownership and good points for data owners to currate content.

The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)

AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.

The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are.

What do you dislike about the product?

Search would be improved with greater sorting capabilities, right now relevance (which is not clear to the user) is the main factor but it would be a relative easy addition to allow users to SORT BY date (Z-A or A-Z)

People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context

Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.

Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads.

What problems is the product solving and how is that benefiting you?

Knowledge discovery and enablement which unlocks producitivity. With an active statistic showing that users spend almost 2 hours of a normal day simpling looking for the information and personnel they need to get work done, anything we can do to reduce that time puts users back to producitive work or provides greater opportunity for work/life balance.