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Seamless integration between Gleen AI and Zendesk
What do you like best about the product?
I love Gleen AI's ability to seamlessly integrate with ZenDesk. Customers can easily request a transfer to a human agent, and Gleen AI does the transfer. No infinite AI loops for the customer.
What do you dislike about the product?
The Zendesk integration broke due to some Zendesk changes. But the team was able to quickly identify and fix the issue.
What problems is the product solving and how is that benefiting you?
Helping our customer service/success team scale
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Connecting Search and RAG AI to elevate Knowledge Management and Productivity
What do you like best about the product?
The overall focus of Glean is more accutely focused on the user 'get in and get done', recognizing that search is not a destination, but a means to what the user really wants... the answer. Go links for short urls and quick recognition/recall, collections to create logical grouping and drive ownership and good points for data owners to currate content.
The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)
AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.
The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are.
The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)
AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.
The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are.
What do you dislike about the product?
Search would be improved with greater sorting capabilities, right now relevance (which is not clear to the user) is the main factor but it would be a relative easy addition to allow users to SORT BY date (Z-A or A-Z)
People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context
Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.
Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads.
People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context
Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.
Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads.
What problems is the product solving and how is that benefiting you?
Knowledge discovery and enablement which unlocks producitivity. With an active statistic showing that users spend almost 2 hours of a normal day simpling looking for the information and personnel they need to get work done, anything we can do to reduce that time puts users back to producitive work or provides greater opportunity for work/life balance.
So easy to use and set up!
What do you like best about the product?
The ability to easily access any information across our systems has been super helpful! I like to be able to see all possible options when either looking for information for internal needs OR when I need to share something with a customer. Really has helped me save time when searching or asking someone else.
What do you dislike about the product?
No dislikes at the moment - glean was very easy to install and I was able to start working with it instantly.
What problems is the product solving and how is that benefiting you?
It is helping me find the most relevant content for either myself or my customer. I always try to be proactive when finding material for either myself or my customers but sometimes don't know where to go to find it - this has really helped me save time.
Helps me quickly find the things I need to find!
What do you like best about the product?
I like Gleans homepage. I frequently use it to click on items in the "recent" tab to have easy access to documents that I am working on. I also like that I can look up people in my company along with their tenure, location, reporting chain, etc. Laslty, I enjoy using the gleanbot to quickly find answers to almost everything. I have used other chat AI bots and this is the best one I've seen.
What do you dislike about the product?
My company is very concered about security, so I don't think we are getting the full use of glean because we do not have everything integrated (IE slack and email). This isn't really a glean issue per say, but I wish my company would allow this. Maybe after glean is more tenured and trusted in the market, this will be an option.
What problems is the product solving and how is that benefiting you?
Glean allows me to focus on my job without wasting time tracking down documents or questions that I have.
The best enterprise productivity tool that I've ever used!
What do you like best about the product?
Answers! In a large enterprise, information is scattered across thousands of documents, Slack messages, JIRA tickets and what not. Previously, Glean search used to be a great tool to identify these which in itself saved time) but still one had to spend a lot of time to understand and "glean" the right information out from the results. But Glean Chat totally changed the game, with the ability to provide direct answers, saving hours of work at a time! I ended up using it multiple times daily, getting answers more than 90% of the time.
What do you dislike about the product?
I don't dislike anything about Glean Chat
What problems is the product solving and how is that benefiting you?
The best thing about Glean Chat is that it helps in finding the right answer from millions of internal documents and Slack conversations. It has saved me easily more than 100 hours so far. I also find it fascinating that I can ask questions about specific database table columns and values, and almost always there's a helpful answer available.
Glean is real nice
What do you like best about the product?
Helps me find stuff internally and segments it into source types. Easy to use, implement, integrate.
What do you dislike about the product?
I don't like that it includes slack conversations I'm not a part of as some of the search results. Feels invasive.
What problems is the product solving and how is that benefiting you?
Helps me find help articles internally, especially older ones.
It just works great.
What do you like best about the product?
No other search tool in business finds anything as easily as Glean. Not even Google products.
The search speed is quicker within Glean than it is in the tools that ectually store the documents. Example being Seismic.
The search speed is quicker within Glean than it is in the tools that ectually store the documents. Example being Seismic.
What do you dislike about the product?
I don't dislike anything about this tool.
What problems is the product solving and how is that benefiting you?
Finding imformation that's scattered around my organization.
Glean easy to use
What do you like best about the product?
I love that I can search anything on Glean and the most signifigant answers within my company organization load
What do you dislike about the product?
Sometimes if you open a document, it prioritizes that in the search
What problems is the product solving and how is that benefiting you?
Glean helps me easily find internal tools I am looking for, also it helps me find the answers to many questions
Glean makes work a dream
What do you like best about the product?
Glean is truly the Google for your internal workspace. I can easily search our myriad of company apps and documents to find exactly what I'm looking for—or something better. As a marketer for a technical product, Glean often serves as a subject matter expert (SME) I can rely on to find the right expertise and knowledge about our product.
What do you dislike about the product?
While Glean is the best internal search tool out there, it can sometimes be hard to comb through the search results since they are so expansive. Glean does its best to solve this with advanced filtering capabilities, but it helps to have a somewhat organized workspace and the right access levels at the onset. Regardless, life with Glean is infinitely better than life without it.
What problems is the product solving and how is that benefiting you?
Glean saves precious time spent combing through troves of internal data by putting that knowledge at my fingertips. My key use cases include: 1) Creating accurate, high-quality marketing collateral using resources and expertise found through Glean. 2) Easily viewing org charts to find the right cross-functional collaborators across departments (no more scouring through Workday). 3) One clean, simple view when I open a new tab that includes Glean search, recently visited pages, and my calendar (even better than the Momentum Chrome extension).
Glean has been a blessing
What do you like best about the product?
Single source for search
Ease of use
Filtering options for targeting my search
Time savings
Ease of use
Filtering options for targeting my search
Time savings
What do you dislike about the product?
I literally cannot think of anything that I dislike about Glean
What problems is the product solving and how is that benefiting you?
We have important information shared/stored in Gdrive, Slack, Confluence, email, ets - Glean allows me a single place to search all of those mediums to find what I'm looking for
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