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Great Experience!
What do you like best about the product?
Super fast search - very relevant results
What do you dislike about the product?
Not much - very good feature set. Very intuitive layout.
What problems is the product solving and how is that benefiting you?
Enterprise search across all documents
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Senior IT Administrator
What do you like best about the product?
Very user-friendly product. If you know how to google something you know how to use Glean.
What do you dislike about the product?
While I have not had any issues with the search functionality there have been a few bugs in the UI that I have run into. The team has always been fast to fix them though. It is probably just a byproduct of being in that startup phase.
What problems is the product solving and how is that benefiting you?
It makes everyone just a little more efficient at their jobs and cuts down the time it takes to find information. This is saving the time of not only the person searching but also the ones who get all the questions about where stuff is.
Blazingly fast and very high quality results
What do you like best about the product?
Glean integrates with all the Saas apps I use on an everyday basis, from google docs, slack, workday, JIRA and confluence among others. Since we installed glean, I have never once gone to the individual interfaces for these apps to search for anything. Glean is very fast. The browser plugin makes it even more effective. The quality of results is awesome, and it can nearly always guess the right data source to retrieve the content from and rank the results appropriately. We also use the announcements features to publish items we want folks to know broadly.
What do you dislike about the product?
I just hope that Glean can retain its simplicity going forward
What problems is the product solving and how is that benefiting you?
I equate the arrival of glean to the arrival of google.com over yahoo. Finds all our internal information within miliseconds.
All in one search
What do you like best about the product?
Simple and it works! Everything accessible when you cannot find it. Clean UI and efficient.
What do you dislike about the product?
It is another tool to manage but not overwhelmingly so.
What problems is the product solving and how is that benefiting you?
All of our content is scattered and it's impossible to find things without searching in glean.
Powerful search tool for internal everything!
What do you like best about the product?
I love that Glean acts like an "internal google search" across all of our company's docs, files, etc. If I remember I saw "something somewhere once" I can actually find it again with Glean! I also find the filters truly valuable, particularly if I know who the document author was or who owns the file or folder. The privacy settings also give me peace of mind that anything I deem confidential will stay that way.
What do you dislike about the product?
So far, I truly don't have any complaints with Glean. It integrates so well into every day use and has so much functionality I haven't even touched yet - I think just my list of "likes" will be growing as time goes on.
What problems is the product solving and how is that benefiting you?
Finding what I need (info, documents, owners, etc) in a timely manner. We use Google Drive for our company files/documentation/everything - and the Drive search is rudimentary at best. Glean makes searching even the most random reference ('I think the document said "cranberries" somewhere in it" and voila, there it is!) so much more efficient and accurate.
Enabling immediate access to materials that come to mind
What do you like best about the product?
I can search for any information within the company from just one search window. It has the ability to share knowledge not only with myself but also with other colleague, and to design flexible access routes to information within the company. The time required to access any information has been greatly reduced.
What do you dislike about the product?
Adding data sources that are not supported requires manual construction using the API, and it would be even more appreciated if this man-hours could be reduced a little more. We are looking forward to more enhanced management functions in the future.
What problems is the product solving and how is that benefiting you?
Reduction of time required to find materials. This was the first step in an effort to make knowledge an asset of the company, rather than something that is kept to oneself.
Easy, simple internal search that almost always returns what I need.
What do you like best about the product?
Shows the most relevant results to my query first and handles many different types of documents and messages. I am confident that whenever I search, I will find what I'm looking for.
What do you dislike about the product?
I think more integrations would be great and the NLP and search analysis could be improved. Also I
What problems is the product solving and how is that benefiting you?
Getting answers to most questions I have to complete my work. My time to find the documentation or message that will unblock me has gone down significantly. I definitely think my performance has increased with Glean.
Easy to use - helps me find what I need
What do you like best about the product?
Straightforward user interface... just type what you're looking for and Glean does what I need it to, searching for all types of documents that exist in my company's eco-system.
What do you dislike about the product?
Not sure if this is on Glean but there are often multiple versions of the same document (at least in title) that show up in the search results. Likely a function of people creating copies of the same version. Always curious if there are minor differences between them.
What problems is the product solving and how is that benefiting you?
Helping me find documents that I think exist but have no clue where they live.
Easy to use & beyond convenient
What do you like best about the product?
I love how Glean surfaced all the tools we used into one spot. Searching for marketing topics for the quarter emerged so many documents and chats around the topic, all in one spot, rather than searching slack, google drive, etc.
What do you dislike about the product?
This may be how Glean was implemented at my company, but I was not a fan of how it took over my new tab page in Chrome. I had already customized the new tab page to my workflow and quick access to the systems I used daily, and when the Glean update was pushed, it wiped out everything I had created.
What problems is the product solving and how is that benefiting you?
Solved the problem of wasting time searching rather than spending time creating and working. It helped me discover new documentation that I did not know existed. It was a complete game-changer.
Head of Corporate Marketing
What do you like best about the product?
Glean searches across all tools i.e. email, Slack, GDrive making it a one-stop shop and easy to filter when looking for something in particular. It's the first tool of this type I've worked with and overall I've had a positive experience.
What do you dislike about the product?
Nothing to flag so far. It's just about building the habit to use it instead of going to GDrive as a default. Internally our company also just has a number of places to look for resources, but that's more of an "Us Problem" than a Glean problem
What problems is the product solving and how is that benefiting you?
Particularly at a startup there are a lot of docs out in the world that people have created over the years that are duplicative. It's nice to look for something across channels and determine if you need to start from scratch or if there is something relevant that already exists.
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