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The Goldilocks of Knowledge Tools
What do you like best about the product?
Glean is, by far, the most accessible tool I've ever implemented at a company. It is so intuitive. Employees at all levels can log in for the first time and begin using Glean within minutes. Outside of the ease of use, their search is one of the best I've ever encountered. Our employees can find content regardless of its location so quickly. It blows all other tools out of the water.
What do you dislike about the product?
My only gripe with Glean thus far is that we want more APIs faster! I would love to have all the tools in our tech stack connected through Glean. Not possible yet, but hopefully soon!
What problems is the product solving and how is that benefiting you?
From a knowledge perspective, the biggest problem in our organization is getting the correct information to the right employee when needed. In our current environment, knowledge is spread across multiple tools, and it's not always easy to find. Within a week of implementing Glean, employees reported saving over an hour a week searching for content.
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A real time saver!
What do you like best about the product?
Glean has changed the way I work. Prior to Glean, searching for content across our organization was a time consuming, needle-in-the-haystack exercise. Using Glean I'm able to quicky access resources within a fraction of the time it used to take.
I also like the clean UI and ease of use.
I also like the clean UI and ease of use.
What do you dislike about the product?
Currently, there's no functionality for structuring content within Collections, which limits the ability to build a robust knowledge base for our teams.
What problems is the product solving and how is that benefiting you?
Providing a central point of access for searching across all our content repositories. A real time saver!
Glean to the rescue!
What do you like best about the product?
Like many companies, we have a lot of great content, but it is often hard to find what you're looking for when you need it most. Glean makes it super easy to quickly search across apps such as Slack, confluence, gmail, jira, drive, etc. and quickly find the content you need. I love that you can easily filter search results based on a number of factors such as app, user, etc. Overall great user experience. Glean is fantastic for business productivity!
What do you dislike about the product?
I've been using Glean for about a year and haven't yet encountered anything that I dislike
What problems is the product solving and how is that benefiting you?
It has dramatically cut down the amount of time that my team spends searching for content. It also surfaces content that we didn't know existed...it's provided a big productivity boost.
I use Glean every day to help me find docs I need. It's a huge time saver.
What do you like best about the product?
How easy it is to find what I content I need.
What do you dislike about the product?
Sometimes I have to get the search exact.
What problems is the product solving and how is that benefiting you?
Quickly finding docs across multiple repositories. This includes Confluence, Slack, Google Drive, Salesforce, and even GitHub. It saves a lot of time instead of searching each location.
comprehensive and simple search
What do you like best about the product?
Information I need to do my job exists across a wide variety of enterprise platforms (slack, confluence, jira, etc,...). Though the organization is continually looking to centralize, curate and make it easier to find what I need, the bottom line is that a powerful search engine will be required regardless. Glean is such an engine. It's where I go to look across all the sources and point me in the right direction. It's simple, yet comprehensive... mostly (see my dislike below).
What do you dislike about the product?
The largest challenge in uptake AFAICT is making the data available for indexing. For various reasons (mostly security), organizations can choose to limit the scope of what can be indexed by Glean. This creates the obvious downside that information not being indexed will not show up in search results. This isn't a problem with Glean per se, though it does highlight the inherent balance between providing as much information available in results without exposing that which is more sensitive.
What problems is the product solving and how is that benefiting you?
Making available that which I need to be successful in my day-to-day activities. Reducing time to find (RTTF?) what I need is a highly valuable benefit.
One stop for finding any information!
What do you like best about the product?
Easy to use tool with many integrations. Any information you are looking for can be found in a matter of seconds, whether it's a slack message, a confluence doc, or a google sheet.
What do you dislike about the product?
Nothing so far! The only issue I had was having to open my browser to search when I was already in slack but recently found the /glean slack command that has made searching even faster.
What problems is the product solving and how is that benefiting you?
Glean surfaces questions that others have asked which helps with debugging.
Glean makes documents easier to find such as product and technical specs which helps with information spread through the company.
Glean makes documents easier to find such as product and technical specs which helps with information spread through the company.
Glean is extremely helpful for Support teams
What do you like best about the product?
Glean helps users find information at their company quickly with highly relevant search results. For the Qubole support team, this was quintessential as the need to gather data from Zendesk, Jira, Confluence, Google Docs and Slack conversations was necessary in almost every technical ticket that arrived from customers. We were able to quickly triage tickets and get useful information to solve the case using Glean.
What do you dislike about the product?
We did not find anything about Glean to be dissatisfactory. The product performed better than expected and the team we worked with were professional, prompt in replies and helpful in getting everything setup.
What problems is the product solving and how is that benefiting you?
In Support, the ability to gather information from our knowledge sources quickly is of the upmost importance in order to handle the volume and intensity of issues for highly technical issues which were the overwhelming majority of tickets we handled. Quickly grasping context, scope and knowledge across our company's apps helped our agents reduce the time spent in triaging and resolving cases which allowed us to scale the team as the company and customers grew.
Super useful tool
What do you like best about the product?
Makes it fast and easy to find information across the various platforms our team uses (slack, gsuite, confluence, jira, etc.). I probably use it 20+ times per day.
What do you dislike about the product?
No downsides that I can think of, sometimes I feel like ranking can be improved.
What problems is the product solving and how is that benefiting you?
Information retrieval, making the team more productive.
Glean brings the company assets to search at a single unified place
What do you like best about the product?
The ability to search across assets in one single place makes me super efficient and enables me to do 8 hours of work in 20 minutes. Without glean i had to rely on individual application search.
What do you dislike about the product?
auto sort my search results by date always, this could be not applicable for many other users, but if I can have a one-time profile setup where I can configure my preferences of search results that will be the cherry on the top
What problems is the product solving and how is that benefiting you?
Searchability across assets and applications not having to look around for the information across multiple places not only saves my time but also makes me efficient
Glean is a time saver
What do you like best about the product?
Ease of use. Not only does it satisfy my enterprise search needs, Glean helps me identify potential gaps in our knowledge base.
What do you dislike about the product?
Privacy. Glean's algorithms seem to work best when they're connected to everything, but I'm not comfortable doing that. I'm probably an atypical user.
What problems is the product solving and how is that benefiting you?
Enterprise search with a very familiar UI. Knowledge lives in multiple places and Glean does a great job of allowing me to search all of them at once. Huge time saver.
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