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Hard to imagine working without Glean!
What do you like best about the product?
- The ease of use
- The speed at which I get what I want
- I don't have to manage bookmarks as I can create collections
- The available filters are amazing!!
- The speed at which I get responses for issues from the support team
- The speed at which I get what I want
- I don't have to manage bookmarks as I can create collections
- The available filters are amazing!!
- The speed at which I get responses for issues from the support team
What do you dislike about the product?
- The dark mode could be better, the search results page still doesn't support it
What problems is the product solving and how is that benefiting you?
There are just too many resources to search individually and without Glean it would be really a tiresome job to search across all the resources and select the results based on the requirement.
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Amazing tool for note taking and to retained knowledge
What do you like best about the product?
What I like best about Glean is the ease of use. The UI is super clean and simple which makes navigating the tool very easy to use. I'm involved in multiple projects and attends multiple meetings per day, so having Glean really helped me improve my project management skill and retained knowledge and information during meetings.
What do you dislike about the product?
I have not found any dislikes or issues yet. This tool is definitely better than having to manually keep track and retained information on notepad or google doc.
What problems is the product solving and how is that benefiting you?
The problem that Glean is helping me and my team solve is a centralized knowledge base for note taking and note sharing. Glean allows us to find, sort and neatly organized all our content to allow better collaboration.
Recommendations to others considering the product:
Continue to listen to customer feedback and add iterations to the product.
I have a dedicated section to Glean to my onboarding presentation for new starters.
What do you like best about the product?
Personally, I find it most useful when I know there is content but can't recall what form it took, a presentation or document or pdf. I can sweep across the entire org for content and then drill down. I usually find other useful information along the way sometimes and I am sure it gets added to the right collection. It is not a silver bullet but comes very close. With a little curation effort, it is a game-changer for sure.
What do you dislike about the product?
Haven't found a dislike yet. If you put no effort into verification of a search, you won't get the best out of it but still more helpful than the alternative.
What problems is the product solving and how is that benefiting you?
We can't stop our sources of content from proliferating. Naming standards also drift through our offices globally. Glean allows us to find, sort and sustainably classify content.
Feels like a cheat code for finding company info
What do you like best about the product?
The UI is simple and easy to use, so I use Glean dozens of times per day. Any time I start a new project or someone asks me a question that I'm unfamiliar with, Glean is the first place that I go. As a Sales Engineer, I need to find a lot of obscure knowledge, and Glean has saved me countless hours both in my own research and in getting fewer questions SDRs/AEs since they're able to find the answers themselves.
What do you dislike about the product?
Some of the downsides of Glean are its breadth of platform integrations. However, the Glean team has been happy to work with us to start building out the integrations that we've requested.
What problems is the product solving and how is that benefiting you?
Before Glean, all of our resources were siloed. Each team used different platforms to store their info, so there were several different platforms to search through when looking for an answer - not to mention all the tribal knowledge. Now I see everything that I have access to in Google Docs, Slack, Guru, Slab, and all the other data stores in one easy place.
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