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Glean is Great!
What do you like best about the product?
How easy it is to find content from across the different knowledge sources we have and my Glean team!
What do you dislike about the product?
I would like to see more customizability in the homepage.
What problems is the product solving and how is that benefiting you?
Like many organizations, we have knowledge stored in several different places. Glean helps me save time by allowing me to search everywhere, all at once. It also simplifies sharing with others with the Collections feature.
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Helps me know what our deeper technical, product experts know
What do you like best about the product?
- Allows us to run lean after recent layoffs impacted our support team
- Powerful preview text for each search result
- Search results are actually very good from the start, and get better over time
- Filterable search when you start to prioritize some sources over others
- Powerful preview text for each search result
- Search results are actually very good from the start, and get better over time
- Filterable search when you start to prioritize some sources over others
What do you dislike about the product?
- I can't use it for our external support community. Imagine if we found a way to have filtered results that were relevant and appropriate for customers to just Glean stuff for themselves!!
What problems is the product solving and how is that benefiting you?
We are a PLG company and offer a free plan. Without a tool like Glean, it would take us easily hours (maybe more) to search through all of our internal knowledge bases and properly answer questions from our free plan users. While we do have a lot of self-serve content, as a B2B SaaS company, you can never get around the niche, very specific questions users will face that just cannot be resolved by 1:many content. Glean helps us find these answers for our free users.
Glean – a blessing for business busybodies
What do you like best about the product?
Our org is newly public, with lots of leadership and org changes happening. Being able to have Glean help me find the information and contacts I need to do my job is CRITICAL to my productivity and sanity. It searches our google docs, workday, highspot, asana, Slack, and confluence pages.
The context in the search results (shows you title, doc type, last updated, owner, snippet description) is SOOOO helpful for making sure you have the right doc before clicking on it.
I also really appreciate the Workday integration – I can search someone, see their tenure, title, reporting line above and below them. Super helpful in a big company, when I'm meeting new people practically every day.
The context in the search results (shows you title, doc type, last updated, owner, snippet description) is SOOOO helpful for making sure you have the right doc before clicking on it.
I also really appreciate the Workday integration – I can search someone, see their tenure, title, reporting line above and below them. Super helpful in a big company, when I'm meeting new people practically every day.
What do you dislike about the product?
There's no AI/natural language search yet, and no connection to SFDC for our org. I would LOVE to write in "show me all Sally Sales's open opportunities in retail industry" and get a bunch of links to opportunity records.
What problems is the product solving and how is that benefiting you?
In a large org with lots of changes in leadership and staffing, Glean helps me get to information faster, instead of having to ask my boss or someone else and wait for them to get back to me. Getting information quickly is so important for "flow"– if you have to wait for an answer or a link to a doc, by the time someone gets back to you, you don't always feel eager to finish your task or idea.
Glean is helpful, but sometimes inaccurate
What do you like best about the product?
Glean is very convenient to use, since I can just open a browser tab and type immediately.
What do you dislike about the product?
Sometimes the search results aren't quite what I was looking for, since the resources are so broad.
What problems is the product solving and how is that benefiting you?
Glean helps me find information quickly.
ITs okay
What do you like best about the product?
The searching feature is really nice and i like it
What do you dislike about the product?
sometimes the searching feature doesnt find exactly what im looking for
What problems is the product solving and how is that benefiting you?
Its helping me find information and files
Great Business Search Engine!
What do you like best about the product?
Glean consolidates most platforms my org uses for analytics, resources, and more. The UI is simple and straightforward and saves immense amounts of time wasted on searching one by one across different tools.
What do you dislike about the product?
This may be an issue with mine or the org's settings, but Glean does require me to log in quite frequently, which is a tad bit time consuming. I would appreciate longer timeout intervals.
What problems is the product solving and how is that benefiting you?
Glean lets me search for what I'm looking for in one consolidated space, in lieu of searching across multiple platforms. It reduces overlapping information across systems and saves time for users.
Easy to use
What do you like best about the product?
I can find all the information I need in one place. There is one source of truth where I can search for anything in my organization. Making it easy to use while saving me time.
What do you dislike about the product?
Sometimes when I open a new browser, it does not open to Glean; it opens just to chrome, even though I have glean installed. That would be my only complaint, everything else about it is great.
What problems is the product solving and how is that benefiting you?
We have information in process and product in multiple different places. So Glean acts as a source of truth where we can search in one place to find information. Almost like an internal search engine.
Glean Review in SaaS setting
What do you like best about the product?
Easy to search for resources across all repositories. Pulls up a ton of helpful content in seconds that have been created by other employees.
What do you dislike about the product?
Separate tab is needed for the search. At least this is how I've used it. A Chrome plug in would be helpful.
What problems is the product solving and how is that benefiting you?
Helps me find the content I need to best serve customers and reduces the amount of time I spend searching for that content across all of our tools.
Basically Google across all my company resources!
What do you like best about the product?
"I love spending time searching for that one document" - No One Ever
Glean is one of those tools where the effectiveness is inversely correlated to the amount of time I spend using it. I know for a fact Confluence search is garbage, as I've spent a ridiculous amount of time rephrasing my query to find that one page I already know exists. Glean is my "new page" page, so I always know how to find it. The search functionality meets or exceeds my high expectations for finding documents/resources quickly. I like how it searches across all these platforms at once.
Glean is one of those tools where the effectiveness is inversely correlated to the amount of time I spend using it. I know for a fact Confluence search is garbage, as I've spent a ridiculous amount of time rephrasing my query to find that one page I already know exists. Glean is my "new page" page, so I always know how to find it. The search functionality meets or exceeds my high expectations for finding documents/resources quickly. I like how it searches across all these platforms at once.
What do you dislike about the product?
I frequently try to find Confluence pages, but since Glean searches across everything, it will usually find some JIRA results as well. The icons for both Confluence and JIRA are blue, so I think I'm opening a Confluence page only to be surprised by a JIRA ticket.
What problems is the product solving and how is that benefiting you?
I'm able to spend far less time searching for what I need. This not only saves me time but occasionally my coworkers time as well since I might send them a message to ask if they know where that specific document is.
Excellent experience using Glean
What do you like best about the product?
The product , interface , search capability
What do you dislike about the product?
Nothing i can think of. May be if there is an app for Glean.
What problems is the product solving and how is that benefiting you?
Searching accross multiple channels using one platform
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